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Ace Windows NE Ltd

acewindowsne.co.uk

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Unit 1 Octavian Way Team Valley Trading Estate,
Gateshead,
NE11 0HZ

Account No: 14-4368 Contact us

About Ace Windows NE Ltd

Founded in 1972, Ace Windows have more than 50 years’ experience of supplying and installing a high quality range of windows, doors and conservatories throughout the North East and surrounding areas, including Gateshead, Newcastle, North Shields, South Shields, Sunderland, Consett, Durham and Lower Northumberland.

You can expect high levels of integrity, with a total commitment to providing you with quality products coupled with the best customer service. We are a family run company and our aim is to run the company based on traditional values of honesty and value for money.
Our Vision
To become Northumbria’s supplier of choice to homeowners, landlords, developers, new build and social housing markets.

Our Mission
To supply and install the most complete range of high quality windows and

Certifications

Certass Trade Association Membership

Active

Trustmark

Active

Cq Assured - Window & Door Repair and New Build

Active

Cq Assured - Conservatory Erectors

Application Stage 2

Competent Person - Non-Domestic Glazing

Active

Competent Person - Domestic Glazing

Active

Ace Windows NE Ltd Reviews

0

Out of 10

Based on 475 Customer Reviews Add a Rating

Customer Service

9.6

Reliability & Timekeeping

9.67

Tidiness

9.56

Workmanship Standards

9.6

Product Suitability

9.77

Yes and no, windows seem fine but can't say they're the tidiest. Benefit of the company is their 0% finance which is what we needed at the time. They were tidy on their first visit then had to come back to finish as the wrong size window had been ordered for one of the bedrooms, on this visit they didn't hoover and left screws and pieces of plastic in both gardens. First visit this had been cleaned up. On both visits brick dust was on carpet, simply put down dust sheets near windows where you are working

11th May 2024

Very friendly people , and excellent work

10th May 2024

Some issues with glazing due to manufacturer but Ace couldn't have been more helpful resolving this

6th May 2024

First Class Service throughout organisation

2nd May 2024

Looks good but expected more noise reduction and warmth
Asked for frosted landing window but got plain glads

27th April 2024

Brilliant service. Couldn’t recommend ace windows enough. They provide a great service. Will go with them in the future if needed.

17th April 2024

No real issues. The guarantee details weren't communicated so I needed to chase that. I'd suggest the handle/lock position isn't designed very well. When the key is left in, as the contract did upon fitting, it catches on the rubber seal when opening/closing which has started to damage the seal.

17th April 2024

Initial installation not successful with sash tilt mechanism damaged during installation and initial fitter not honest in communicating this / suggesting it was designed deliberately that way. Glass was shattered on removal of old window which fell to ground floor. Customer service and speed and quality of follow up remediation works was very good.

10th April 2024

Professional service from start to finish. Would certgainly use again if required and highlyrecommend.

1st April 2024

Staff have good communication with customers before, during and after work completed. Very happy with our new door. Ace Windows installers have always been extremely attentive to detail and make sure the job is right.

27th March 2024

Took a few goes to fit the correct products

26th March 2024

I would recommend Ace Windows, they were eager to provide an excellent service in discussing pros and Cons of choices.

25th March 2024

Quick response, good workmanship

15th March 2024

Once again perfect from start to finish

1st March 2024

No

22nd February 2024

- ACE’s performance in Phase 2 of Window Installation much improved compared with
Phase 1.
- Installation took place on agreed dates.
- All windows had correct specification.
- Installation of very high standard.
- Kitchen and bathroom windows removed without damage to quartz work surfaces or tiles;
no damage to outdoor porcelain tiles. Good.
- Installation Manager active on site for most of Day 1, as agreed. Good.
- One glass pane damaged, but replaced swiftly and competently. Good.
- This time, no pressure to pay before job completed. Good.

14th February 2024

The two installation guys, Will and Mark, were exceptionally polite and helpful.

9th February 2024

All staff prompt and professional, Excellent workmanship and very tidy. First class job all round.

9th February 2024

The guys were great from start to finish. Would highly recommend!

9th February 2024

Professional, competent, work was completed to the highest standard. Good communications throughout. Very pleased with every aspect of the install pre, during and post. Trusted company, can't recommend highly enough.

7th February 2024

I gave an 8 for workmanship standards because I believe some of the interior and exterior finish on the silicone sealant could have been better. The downstairs bay window was not cleaned properly and smears of silicone left on the that bay internal windowsill.
I gave a 9 for reliability because once the team had finished the work, one of the installation team was going to come back the following day to fix an end cap to an internal sill, he came back 3 days later after I had made a telephone call to the contractor.

29th January 2024

This is the second time I’ve used this company and have had excellent service both time. Would definitely use again if needed

29th January 2024

Very efficient service. Professional and reliable. Very good product and workmanship.

12th January 2024

- Cannot recommend ACE 100% after Phase 1. Hope to do so after Phase 2!
- Installation delayed by 1 month
- Asked to pay 90% before commencement of work, though 50% deposit / 50% on completion contractually agreed
- Windows wrong size (surveyor) and/or wrong-sized Georgian bars. ACE notified by glass supplier, but did not inform us
- Offered new windows, but to avoid delay accepted wrong-sized bars & 2/3 wrong-sized windows (least noticeable measurement error)
- Manager silent throughout: no apology / offer of compensation
- Positive: Installation Manager swiftly rectified installation errors & took great care removing bathroom window without
damaging tiles!
- ACE's commendable willingness to put everything right overshadowed by number & avoidable nature of installation issues

29th December 2023

Excellent service from start to finish

4th December 2023

They did a great job very friendly and very tidy and clean.
They respected the office environment as we still had to work.
Thank you for an amazing job.

24th November 2023

The sales person needs to go through EVERYTHING THOROUGHLY. Informing customer about different hinges, especially the safety ones. I would also have liked a price for each item at the beginning, I felt a bit cheated when salesman came back with a different price for upstairs windows when he knew I didn't want downstairs doing.

20th November 2023

There have been a few issues which I’d rather keep between myself and the contractor. Their customer recovery was very good, particularly by the owner, however it should never have happened in the first place and hence why I can’t recommend. Had this not occurred I would have recommended.

2nd November 2023

Very good.

2nd November 2023

When I discussed my order with two representatives from the company, they reassured me that they would be able to complete the work in September, which did not happen. I had to re-arrange my working schedule. But after that, there were no time-management issues. I invited a builder to see whether the work has been completed to a high standard. He generally approved of the work, but said that it was not a very good practice to put nails in the window frames because this makes the frames potentially more vulnerable, but the job could be completed quicker in this way. Tidiness varied from day to day and from one worker to another, so after the work was completed, I washed carpets a couple of times, and cleaned gutters from glass, but overall, it was a good experience.

20th October 2023

No mention during site survey that existing door alarm would not be suitable for new door. also top of door is not a flush fit with frame

19th October 2023

ACE windows have installed new windows in my home over the past few years. The workmanship is excellent and the installers have all been friendly and polite. The office staff are pleasant and helpful. I have happily recommended ACE windows to my friends.

18th October 2023

It took time to complete the job but satisfied end.

17th October 2023

Very helpful and polite, no mess left would recommend

16th October 2023

Excellent communication and standard of work

6th October 2023

My only criticism would be that when finished installing the windows they should be cleaned. Therefore any marks would be noticed when installed rather than the customer noticing any flaws when the installer leaves.

2nd October 2023

The whole team at Ace Winows did a great job from the initial visit, to the ladies on the phone, to the final measuring and the fitters who completed the job. Well done to you all.

29th September 2023

Always helpful. There as a flaw in the window sill which was replaced within days. No quibble just action. Really good firm.

8th September 2023

On time, clean workers, no messing on 10 Doors fitted and all alterations requested done and ahead of time. I made a mistake on 4 split spindles they came and sorted it within 2hrs thank you so much.

25th August 2023

Fantastic service from beginning to end. a couple of snagging items were dealt with immediately to our satisfaction. a real pleasure dealing with Ace.

17th August 2023

Honestly the fitters were exceptional throughout

11th August 2023

The company was very efficient throughout the purchase polite well mannered and very courteous

27th July 2023

First class service

20th July 2023

Great customer care & workmanship

17th July 2023

Excellent service. This is the 2nd time we used ACE and we will use them in the future.

11th July 2023

He tidied up afterwards and removed from our property all the old units.
Very pleased with work carried out.

5th July 2023

Shambolic communications. Silly mistake repeated and blaming other colleagues for own carelessness - but got there in the end!

1st July 2023
Trader's Response

Thank you for your post and we are sorry if your experience with Ace Windows was not up to our high standards. We would like to investigate your complaint so we can identify any training issues. As we cannot identify you from your post, would you please be kind enough to email our Chairman with your name and address so he can personally deal with the issue: [email protected]

Clean, tidy and professional job

23rd June 2023

On the day of installation, the work was cancelled due to "sickness". It may be pessimistic to assume this was due to the previous day being a bank holiday. It was also made very clear during the ordering process that a lock with only a thumb turn inside was essential since 24 hour access was required from outside due to the home owner being 89 and may need assistance should she fall. This was left off the job sheet and not installed initially.

15th June 2023
Trader's Response

We are sorry that we had to put the job back for one week. It was genuine illness from one of our installers who was signed off by his doctor. We also apologise for the confusion over the thumb turn. The first time it was mentioned to us at all was when the customer’s son called us after installation to say it was required. We then returned to install one free of charge.

Excellent company. Very professional, great aftercare.

12th June 2023

Second time using Ace Windows. As before, totally professional from start to finish. Work completed to a very high standard. Wouldn’t hesitate in recommending to family and friends. Very satisfied with final product.

5th June 2023

Our Qualified Team

Andrew Mitchinson

Card No. 000694

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Andrew Mitchinson

Card No. 000694

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

Cq Assured - Window & Door Repair and New Build

installation

Trustmark

installation

Competent Person - Domestic Glazing

installation

Ashley Harris

Card No. 002173

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×

Ashley Harris

Card No. 002173

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

surveying

supervisor

Cq Assured - Window & Door Repair and New Build

installation

surveying

supervisor

Trustmark

installation

surveying

supervisor

Competent Person - Domestic Glazing

installation

surveying

supervisor

Joseph Woods

Card No. 008753

View Skills
×

Joseph Woods

Card No. 008753

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

Cq Assured - Window & Door Repair and New Build

installation

Trustmark

installation

Competent Person - Domestic Glazing

installation

Stewart Greener

Card No. 009831

View Skills
×

Stewart Greener

Card No. 009831

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

Competent Person - Domestic Glazing

installation

Nick Gelson

Card No. 009830

View Skills
×

Nick Gelson

Card No. 009830

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

Competent Person - Domestic Glazing

installation

Paul Fawcett

Card No. 009976

View Skills
×

Paul Fawcett

Card No. 009976

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

surveying

Cq Assured - Window & Door Repair and New Build

installation

surveying

Trustmark

installation

surveying

Competent Person - Domestic Glazing

installation

surveying

Andrew Row

Card No. 009960

View Skills
×

Andrew Row

Card No. 009960

Qualifications

Role

Competent Person - Non-Domestic Glazing

installation

Cq Assured - Conservatory Erectors

installation

Cq Assured - Window & Door Repair and New Build

installation

Trustmark

installation

Competent Person - Domestic Glazing

installation

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