Unit 1 Octavian Way Team Valley Trading Estate,
Account No: 14-4368 Contact us
About Ace Windows NE Ltd
Founded in 1972, Ace Windows have more than 50 years’ experience of supplying and installing a high quality range of windows, doors and conservatories throughout the North East and surrounding areas, including Gateshead, Newcastle, North Shields, South Shields, Sunderland, Consett, Durham and Lower Northumberland.
You can expect high levels of integrity, with a total commitment to providing you with quality products coupled with the best customer service. We are a family run company and our aim is to run the company based on traditional values of honesty and value for money.
To become Northumbria’s supplier of choice to homeowners, landlords, developers, new build and social housing markets.
To supply and install the most complete range of high quality windows and
The sales person needs to go through EVERYTHING THOROUGHLY. Informing customer about different hinges, especially the safety ones. I would also have liked a price for each item at the beginning, I felt a bit cheated when salesman came back with a different price for upstairs windows when he knew I didn't want downstairs doing.
20th November 2023
There have been a few issues which I’d rather keep between myself and the contractor. Their customer recovery was very good, particularly by the owner, however it should never have happened in the first place and hence why I can’t recommend. Had this not occurred I would have recommended.
2nd November 2023
2nd November 2023
When I discussed my order with two representatives from the company, they reassured me that they would be able to complete the work in September, which did not happen. I had to re-arrange my working schedule. But after that, there were no time-management issues. I invited a builder to see whether the work has been completed to a high standard. He generally approved of the work, but said that it was not a very good practice to put nails in the window frames because this makes the frames potentially more vulnerable, but the job could be completed quicker in this way. Tidiness varied from day to day and from one worker to another, so after the work was completed, I washed carpets a couple of times, and cleaned gutters from glass, but overall, it was a good experience.
20th October 2023
No mention during site survey that existing door alarm would not be suitable for new door. also top of door is not a flush fit with frame
19th October 2023
ACE windows have installed new windows in my home over the past few years. The workmanship is excellent and the installers have all been friendly and polite. The office staff are pleasant and helpful. I have happily recommended ACE windows to my friends.
18th October 2023
It took time to complete the job but satisfied end.
17th October 2023
Very helpful and polite, no mess left would recommend
16th October 2023
Excellent communication and standard of work
6th October 2023
My only criticism would be that when finished installing the windows they should be cleaned. Therefore any marks would be noticed when installed rather than the customer noticing any flaws when the installer leaves.
2nd October 2023
The whole team at Ace Winows did a great job from the initial visit, to the ladies on the phone, to the final measuring and the fitters who completed the job. Well done to you all.
29th September 2023
Always helpful. There as a flaw in the window sill which was replaced within days. No quibble just action. Really good firm.
8th September 2023
On time, clean workers, no messing on 10 Doors fitted and all alterations requested done and ahead of time. I made a mistake on 4 split spindles they came and sorted it within 2hrs thank you so much.
25th August 2023
Fantastic service from beginning to end. a couple of snagging items were dealt with immediately to our satisfaction. a real pleasure dealing with Ace.
17th August 2023
Honestly the fitters were exceptional throughout
11th August 2023
The company was very efficient throughout the purchase polite well mannered and very courteous
27th July 2023
First class service
20th July 2023
Great customer care & workmanship
17th July 2023
Excellent service. This is the 2nd time we used ACE and we will use them in the future.
11th July 2023
He tidied up afterwards and removed from our property all the old units.
Very pleased with work carried out.
5th July 2023
Shambolic communications. Silly mistake repeated and blaming other colleagues for own carelessness - but got there in the end!
1st July 2023
Thank you for your post and we are sorry if your experience with Ace Windows was not up to our high standards. We would like to investigate your complaint so we can identify any training issues. As we cannot identify you from your post, would you please be kind enough to email our Chairman with your name and address so he can personally deal with the issue: [email protected]
Clean, tidy and professional job
23rd June 2023
On the day of installation, the work was cancelled due to "sickness". It may be pessimistic to assume this was due to the previous day being a bank holiday. It was also made very clear during the ordering process that a lock with only a thumb turn inside was essential since 24 hour access was required from outside due to the home owner being 89 and may need assistance should she fall. This was left off the job sheet and not installed initially.
15th June 2023
We are sorry that we had to put the job back for one week. It was genuine illness from one of our installers who was signed off by his doctor. We also apologise for the confusion over the thumb turn. The first time it was mentioned to us at all was when the customer’s son called us after installation to say it was required. We then returned to install one free of charge.
Excellent company. Very professional, great aftercare.
12th June 2023
Second time using Ace Windows. As before, totally professional from start to finish. Work completed to a very high standard. Wouldn’t hesitate in recommending to family and friends. Very satisfied with final product.
5th June 2023
Vent lids appear flimsy, otherwise great windows.
1st June 2023
Made some mistakes but sorted them, including some we hadn't noticed.
21st May 2023
I am very pleased with the high standard of work from this company, Their workmen are very tidy and clear up thoroughly after finishing the job. All the times I have used ACE, I have found their employees to be friendly and efficient.
15th May 2023
Great workmanship and attention to detail.
29th March 2023
From start to finish it was seamless
24th March 2023
Always helpful. Have used before
24th March 2023
The work done looks very neat and we have had no problems since the installation a few days ago.
The installation was quick and the installers left the premises clean and tidy.
The customer service from ACE windows was responsive and helpful.
13th March 2023
Only company we have dealt with that keep you informed every step of the way. Workmen were meticulous. Very pleased with the product.
24th February 2023
Very very pleased
22nd February 2023
Top quality start to finish.
21st February 2023
Everything thing was done in a total professional way
From start to finish
1st February 2023
First class service from start tp finish
1st February 2023
We are still waiting for a few changes to be made to the windrows but overall the work was good.
23rd January 2023
My job was first class.
20th January 2023
Some additional work was required but it was carried out in good time and to my satisfaction.
19th January 2023
I can't seem to access or download the certificate.
9th January 2023
There were to incompetent workers needs health and safety training
kicking windows when fitting windows in no scafolding gabil brick work dropped very poor work
8th January 2023
Great service and a wonderful job completed well - thank you!
5th January 2023
Very professional company excellent service from start to finish would recommend to anyone
22nd December 2022
I was very dissapointed that the scaffolding extra cost was justifed by the supplier then only partially used but not refunded.
17th December 2022
The original quote we were given was increased due to additional work being required which was not made clear at initial surveys.
However, the team completed the work in a courteous, professional and tidy manner.
13th December 2022
Really pleased with the work carried out.
Everything was done on time and to a high standard
22nd November 2022
Excellent installers. Very competent and tidy. Would recommend.
14th November 2022
Very professional and tidy in their approach to a big job. Had the whole house fitted with new windows and appreciated the speed with which the job was completed.
7th November 2022
There were some differences between us and Ace; however, they did always attempt to resolve them, where feasible. I would recommend them; however, I would stress the importance of triple-checking that the product to be installed is exactly as required.