Every trader listed on Certified Competent is submitted by UKAS-accredited certification bodies, which operate a range of certification schemes under Government licence or their own scheme rules. That certification gives confidence to consumers, Government and industry alike — so you can hire knowing a trader’s competence has been independently verified.
Certifications beginning “Competent Person” and “PAS 2030” are UKAS accredited. Other certifications are unaccredited but still meet recognised scheme rules and consumer protections.
Every company on the directory holds at least one of the following recognised certifications.
Registered to self-certify work in place of Local Authority Building Control. Firms prove management systems, consumer protection and trained operatives — covering replacement glazing and roofing.
Installers self-certify that work meets high standards and follows the right codes of practice and consumer protection — covering most home improvement work, with TrustMark approval.
A standard focused on energy efficiency, ensuring upgrades such as insulation or new windows and doors are installed to perform efficiently.
The Window Energy Ratings Scheme rates the efficiency of windows on a simple A–G traffic-light scale, like the labels on home appliances.
Skills or MTC cards evidence a site operative’s ongoing competence — the skills, knowledge and behaviours to work to current practice and Building Regulations.
Every trader signs up to a consumer Code of Conduct through membership of a recognised trade association such as Certass or NAPIT.
Every trader listed on Certified Competent signs up to — and is held to — the following commitments.
Never mislead or take advantage of consumers
Use only suitable materials that meet industry standards
Consistently provide a high level of customer service
Register all appropriate installation work with the body
Treat your home with care and respect
Treat all customers fairly and without prejudice
Listen to your needs to agree an honest course of action
Store and use personal data compliantly
Provide quotes, estimates and contracts in plain English
Uphold the integrity of the code at all times
Adopt appropriate standards of best practice
Click on the button below and ask Certified Competent anything you like.
