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Unit 12 Victory Park Trident CloseMedway City Estate,
Rochester,
Kent,
ME2 4ER
No description available
Active
Active
Active
Active
Customer Service
9.18
Reliability & Timekeeping
9.31
Tidiness
9.35
Workmanship Standards
9.34
Product Suitability
9.60
Really professional and always on time!
reasonable pricing and good quality works
Excellent workmanship. Many thanks matt
Well organised and eficient.
Highly recommended.
Highly recommended.
It was smooth communication, they were eficient from planning to installation, great experience.
The salesman, George Jones, was very professional and not at all pushy when it came to providing info on T2T products, the pricing & installation timing. This definitely helped us with our selection from the 3 companies we had selected to quote.
Additionally, the team (Mark & JJ) that came to install the windows & front door were excellent in not only removing old and installing new but at the end of each day ensured the areas that they had worked in were left clean & tidy. Would definitely recommend T2T.
We were very pleased with the whole process. The salesman discussed options without any pressure; the installers were tidy, pleasant and efficient; and the office communications were polite and prompt. The doors and window have turned out better than we expected.
We were impressed and satisfied with the overall quality of the service and end product. The consultation was informative and we didn’t feel pressured in the early stages of the process to make decisions. The survey stage was also useful in providing additional information as well. The work commenced on time and the general level of professionalism and standards from the fitters was very good. Our only criticism was in regards the time/scheduling of the completion of the work. We were informed that 3 people would be assigned over three days to complete the work (with the potential to work on t
very happy with the work
End to end process excellent from office staff, surveyors to on site workers. Products are great too. I have used this company several times before. I would use them again and recommend.
on time, very efficient, great workmanship, very happy with job
The works were carried out on time and well on the day with the personnel being efficient and polite.
Workmen very polite and professional. Worked in a clean and tidy manner where possible, always cleaned up after themselves daily.Very pleased overall with the product and the workmanship.
excellent service
Very polite and tidy workmen. Thank you
Everything was carried out perfectly, we are delighted with everything! and the two workmen, Carl & Luke, were great guys determined to do a good job!
Good service
Very profesional in what they do. Expert advice and finish the job to a very high standard
Great customer service from start to finish.
I had mostly great experience with trade2trade. The person I spoke to about the windows and to get a quote was very knowledgeable and friendly; out of all of the salesmen I contacted, he was the best. It was very convenient they had the best prices and windows too.We booked for the morning, but they didn’t arrive until almost 16:00. The workman himself wasn’t the best of characters, was constantly grumpy, swearing to himself and seemed as though he was fed up. He had also scratched our hallway walls with his toolboxes, but I need to repaint them anyway.
All the workmen who carried out the work on the premises were professional and good to have around. However, the office management seemed to want to disassociate themselves from the job! no idea why but they have made no contact whatsoever since we signed the contract!
Great contractors with friendly approachable members of staff, from sales and surveyor right through to installation team.
All in all satisfactory outcome,but should have made sure the order was in their factory before coming out with only part order.
Excellent work, very helpful and explained all processes throughout the work
Good job in good time, punctual and polite.
Excellent service.
Excellent all round.
Fitters were very helpful, but product quality from Glass Systems Lts was inconsistent. Original damaged panels had to be exchanged.
Very good and trustworthy company.
Very friendly and helpful. Dealth with matters professionally and with issues that arose promptly.
Our fitters Hayden and Jack were excellent. I would highly recommend the team.
Absolutely horrendous! Especially lady called Ashleigh, full of attitude, and needs a course on a customer service. Very prickly manners and vivid understanding of a customer needs
No
Very professional conduct by everyone involved from ordering,measuring windows,office staff to installation guys. Very pleasant and helpful with any inquiries. Would highly recommend
Very satified and pleased with work done by Mark.
Very pleasant and efficient worker, would recommend him.
Quick delivery from placing the order.
Great work!!
I don’t recomend this company as it took so long to receive the product.
Good bunch of guys, reliable, friendly tidy, good customer service on the whole did a great job.
Done everything required to the standard expected and to a high finish
Not the cheapest , but the job was done on time and seems top one exactly what was advertised , so no complaints.
I just felt your could trust them.All minor issues were dealt with without fuss or delay.All phone calls and e-mails answered promptly.
The work carried out by Scott and Hayden and all the members of their team was very professional from start to finish. Their timekeeping was excellent and also keeping to the agreed schedule was impressive. There was regular communication throughout to agree any changes to the plan in a very professional manner. Overall if you want peace of mind in getting builders in to do the work, I fully recommend Trade2Trade.Louise, as the project manager kept us informed on timeline, any changes to schedule and provided updates regularly so we were fully informed. Total peace of mind from start to
Yes we recommend the fitter and product however time will tell.As for communication from the company we have been disappointed as we had to chase many times for variation of contract and when they finally sorted them out, made us free we where in the wrong and no apologies.We ordered these doors in August. Fitted in December, we are waiting on other doors and window to be done, hopefully this month.
Arrived promptlyLaid dust sheetsInstalled wellLeft site tidy.No problems at all.
The job was completed.
Extremely pleased with the works, very professional.
Excellent service from professional installers. Very helpful staff.
Very good communication throughout with the contractor – all aspects of the order and workmanship was very satisfactory.
Very professional
Brilliant work carried out by Dave. Very tidy and efficient. Would definitely use this installer in the future.
Excellent firm from start to finish. You can’t imagine how pleased I am
Perfect from start to finish very pleased
Window appeared to be slightly shorter and the fitter said its the way its made .
Cleans up after insulation very nice person
The work was only carried out this week, and so far we are extremely happy with the installation, and intend having further work done by them.
Excellent service, would thoroughly recommend!
Trade 2 Trade are a very honest company. I had over paid by �100 in cash and someone from Trade 2 Trade contacted me about the cash overpayment and physically brought the money back to me.The work was carried out with care. The father and daughter team were friendly and polite and very respectful of my home.I have passed the company details on to 2 friends I really hope the make contact. Job well done.
Great customer service and installation team installed windows in a clean and efficient way.
Needs adjustment on hinges Rubbing at bottom and topDoor should have even gap aroundNot aligned properly needs adjustmentNo approach made yet to fitting company
Tried and trusted company. Have already ordered additional product from Trade to Trade
Very reliable and trustworthy, also used by two other family members. Their work is also to a very high standard Would certainly recommend to anyone
The gentleman who fitted patio doors was excellent. He is someone who I could leave if I had to go out.( very trustworthy) . I was surprised only 1man on his own, as in the modern climate there is normally more to help if anything goes wrong or as an additional insurance.
Trustworthy professional team would highly recommend
Really first class experience from obtaining quotation through to and including installation.Would recommend in a heart beat.
Competitive pricing and good workmanship, we have used Trade 2 Trade Windows Limited on two occasions and been satisfied both times.
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Work required was to install 2 double glazed windows and a new Warmer Roof for the conservatory.A First Class Service and Installation from start to finish. Everyone involved was polite and curtest and on time. Site was cleared at the end of the day and when the job was done. Can 100% recommendTrade2Trade.Thank you.
Tommy was brilliant from start to finish. Very knowledgeable and professional. Our new windows and doors look great and we are very happy with them.Thanks again to Tommy and the team!
Whilst there were a few issues during the process, mainly with the delivery of the door, these were dealt with professionally and overall I am happy with the service and product provided.
Excellent and yes would buy again
Installers did a 1st class job. They were polite, tidy and efficient and you should be proud to have them working for you.
Good follow up service
Superb
Steve did all the work on his own (because of the Virus) so I was impressed with his industry and how he cleaned up after himself. good worker
Arrived before booked time , they made sure everything was covered so not to get dusty. Great workmanship well pleased .when finished they made sure everything was cleaned and all mess & old materials was taken .
Very efficient and cost effective service, highly recommended
Recommended for installation of windows only. The soffits and fascias were badly fitted, fascias were not straight and a standard width soffit product was used which did not suit a 1930’s property that wasn’t built as accurately as a new home. As a result soffit didn’t fit properly and we ended up with closing trims to hide gaps. In addition upstairs window and lounge bay window incorrectly surveyed and had to be replaced.
Competitive prices, excellent customer service, prompt replies, easy communication, professional installation and quality products. I am very happy with my door and window and would not hesitate to recommend Trade 2 Trade Windows Ltd
There were quite a few snagging issues that we needed to point out before they were corrected. One window installed didn�t fit but the installer was more than happy to just walk away without reporting back to the surveyor to get it corrected. I felt they had no pride in their work. All the work was eventually completed.
Fantastic work, great workmanship. The fitters were very efficient, polite and left all very tidy. The finishing was perfect. I highly recommend them.
With caveats. The initial consult with them was great, as was the first site visit. But we then had to chase them for the second survey, and chase them again to get a date for install.On the install day, they hadn’t brought the right trim for the front door, something they blamed on the previous survey. They said it would be sorted early the next week, but it took three weeks for them to come back and make good.During this process, their customer service was very helpful in trying to move things along, but ultimately I came out of it quite disappointed. The end product was great, and some of what they did was good, but it’s a shame I can’t give them a more glowing review.
Superb service yet again.
Didn’t arrive on date arranged – had to call to find out doors were damanged and not coming out – had to order new doors, would have been better to call to advise as taken time off work and if hadn’t called them we could have sat in all day – however on 2nd date arranged called day before to confirm arrangements – arrived on time and happy with work
Workmanship excellent. Communications from office lets the company down.
Communication from the office as to appointment was lacking. I had to call to confirm that my item was available & there was no confirmation call the day prior or the day of install. Only 1 person has access to the “Appointment Book” so if you call & they are not there you have to call again. The onus seems to be on the customer to ensure communication.
very professional and great advice. installation was a dream
Tommy (Trim Windows Ltd) was a pleasure to deal with and always went above and beyond to ensure I received an exceptional service and a quality end product. Would fully recommend him to anyone.
Great company, have used several times and continue to recommend highly.
Great service
E xcellent service
Quality materials, efficient & friendly installation teams, very competitive prices.
Overall I would recommend Trade2 Trade to any property owner, they are committed and there when you need them
Initial installation was very poor workmanship but they sent another person to correct the all the faults and poor quality of the installation. This was done to my satisfaction.
Fantastic service and recommend highly, friendly team and great workmanship.
A couple of errors along the way but T2T responded well and resolved quickly.A couple of snags left to resolve.
Windows fitted very nicely.I am not happy with how the door was fitted and finished.
Great service. Great install. Thank you
Excellent customer service, they went above and beyond.
Work completed as planned and to a high standard.
All works has been carried out.
Very professional and friendly. Very tidy and clean. They hoovered and cleaned the main areas after they had finished the installation
Really good windows, highly recommend. Guys who fitted windows really lovely and helpful.
Very professional and accommodating.
Mark Graham
Card No. 11358
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installation
Adam Gevaux
Card No. 009944
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installation
Nathan Stevens
Card No. 010274
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installation
Shaun Stevens
Card No. 009946
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installation
Richard Smallwood
Card No. 009975
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surveying
Hayden Thomas
Card No. 10410
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supervisor
Mark Irving
Card No. 12157
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surveying