Read more about the definition of our certification marks
Every company you will find on the Certified Competent Trader search will hold one of the following certifications.
All Traders listed on Certified Competent are submitted by UKAS accredited certification bodies which operate a number of different certification schemes under Government license or under their own scheme rules. Their certification provides confidence to consumers, Government and industry.
An active certification starting 'Competent Person' & 'PAS2030' are UKAS accredited. Other certifications will be unaccredited. For further information on TrustMark, please visit here.
Competent Person Scheme
Registered to self-certify work instead of using Local Authority Building Control. They demonstrate management systems, consumer protection, and trained site operatives to meet the MHCLG Conditions of Authorisation – applies to replacement double glazing & roofing projects.
CQ Assured & TrustMark Approved
Installers and contractors can self-certify that their work meets high workmanship standards and they have followed appropriate codes of practice and consumer protection – this covers most home improvement work types and they are also approved by TrustMark.
PAS 2030 is a standard that is focussed on energy efficiency. This certification aims to ensure that any building repairs or upgrades, such as insulation or new windows and doors, are energy efficient.
Energy Ratings Scheme
The Thermal Rating Register or Window Energy Ratings Scheme rates the energy efficiency of windows – it uses a traffic-light style A-G ratings guide – similar to those you find on home appliances such as fridge freezers.
Skills Cards & MTC
Skills cards or MTC cards are evidence of a site operative’s ongoing competence, showing that they have the required skills, knowledge and behaviours to work in line with the latest industry practice and current Building Regulations
Code of Conduct
All traders listed on certified competent sign up to a Code of Conduct (see below) via membership of a suitable trade association such as the Certass Trade Association or the NAPIT Trade Association.
Certified Competent consumer code of conduct
All traders listed on certified competent have signed up to the following consumer code of conduct:
Not mislead or take advantage of consumers
Consistently provide a high level of customer service
Treat consumer’s home with care and respect
Listen to consumer’s needs to ensure an honest course of action
Provide quotes, estimates and contracts in writing and plain English
Adopt appropriate standards of best practice to carry out work
Only use materials appropriate for the work and meet industry standards
Register all appropriate installation work with our Certification Body
Not act in a prejudice manner by treating all customers fairly
Ensure compliant use and storage of consumer personal data