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18 Polstain Road Threemilestone,
Truro,
TR3 6DH
No description available
Active
Active
Active
Customer Service
9.52
Reliability & Timekeeping
9.68
Tidiness
9.84
Workmanship Standards
9.81
Product Suitability
9.71
Excellent work.
Clean
Tidy
Friendly
Great job of the installation. Room left tidy after. I will order more windows from them.
A very good job!
I have used GT Glassmasters on many occassions for my rental properties and have always found them to be professional, friendly, competitive and they pay attention to detail, the products are of an excellent quality. If it were possible to give more than 100% I would.
I have no hesitation in reccomending this Company. Look no further than GT Glassmasters.
We feel that the salesman should have gone through the quote with us personally to ensure that we understood the diagrams on the quote and that they represented what we had requested. We misinterpreted the diagrams resulting in the wrong windows being opened but accept that this was our error.
Also, when the products are delivered to the factory, they should be checked so that everything is in order before delivery. The door we received was hanging the wrong way and the side panel had clear glass despite us going to great efforts and making an additional payment to ensure that matching glass would be provided. Several sets of beading were the wrong type and not uniform throughout. Once the errors were highlighted, the company did come back and put them right without quibble.
Just a little more communication after a quote is placed re timescales would be good, but I accept that you only know when the products are in.
Swift action to rectify an issue, very good.
Would absolutely use again
I'm very happy with the work done , all completed professionally with no problems and would definitely recommend them.
From the telephone persons to the company boss, who came out to measure up for my quote & especially Dan the
fitter who was hardworking - friendly-& very competent at his job. A big thank you.
I would not hesitate to recommend Glassmasters Ltd anyone.
Some delays with my job.
Good quality products.
Great workmanship and excellent service and work ethic.
Hard working men, clean and tidy throughout and nothing too much trouble, would certainly recommend.
We are delighted with the installation, the quality of workmanship and the fact that no additional work has been required post installation. This firm is an exemplar in good personnel management as the entire process was notable for excellent team work. The overall improvement to our property is outstanding.
We are delighted with the installation, the quality of workmanship and the fact that no additional work has been required post installation. This firm is an exemplar in good personnel management as the entire process was notable for excellent team work. The overall improvement to our property is outstanding.
The contractor has been incredibly helpful in trying to rectify problems with the door supplied by the manufacturer (which is bowed and has visible gaps around the key barrel allowing you to see outside). Sadly the door manufacturer refuses to provide a new door stating bowing is within range (5mm from new) and to put silicone around barrel gap! So my door is r not what I’d hoped, but the fitters/contractors have been great. I think there is an industry problem - tolerable range is an excuse for poor workmanship by manufacturers. I intend to take this further via the ombudsman with the manufacturer if the contractors are unable to to secure a replacement door from Solidor.
Thank you for the recent feedback for the works we have undertaken at your property. There has been an issue with the door as it did have a slight bow which we apologies for , the manufacturer suggested a few adjustments that could rectify the issue which we made on the 17th May and we have received no contact since then. There are tolerances and guidelines on all products but we are happy to arrange a visit from the manufacturer to allow them to check all quality and workmanship. Please contact the office if you would like to discuss anything.
Very competitive prices and several recommendations made up my mind to use this company to install new windows into our house.
The installer, Dan, respected our property and was incredibly tidy. Everything was covered up by dust sheets and the work areas hoovered up after installation. You couldn't tell that the windows had been replaced!
Excellent work, so I wouldn't have any hesitation to recommend GT Glassmasters to family & friends.
Pleasant friendly workmen
Immaculate tidy up.
Process was polite and friendly from first contact. Good communication at every stage.
Installation team are probably the most polite and accommodating team I have come across and their efforts in leaving our home as clean as possible in addition to the standard of finish is definitely worthy of 5 stars!
They did a great job
Very obliging, polite and helpful workers.
Very good
Many thanks for the excellent all round service.
Professional, personable, hassle free installation, ensuring the job is complete to my requirements. Excellent after care phoning to ensure I was happy with the work.
Very tidy workers and good quality windows
Very pleased with the work. Thank you
Most helpful
Reliable and very clean and tidy when carrying out their work.
I was most impressed with the workmanship and quality of windows , they are extremely polite workmen that leave the place clean and tidy at the end of each day. Highly recommended
Excellent service, from measuring to installation, would definitely recommend
The installation was fitted to a high standard and the windows look good and they don't leak!! Once the windows had been installed the fitters cleaned up and left the property very neat and tidy. We are very pleased with the end result.
Graham Thomas
Card No. 000549
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Daniel Park
Card No. 009912
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Neil Litton
Card No. 007935
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Daniel Hudson
Card No. 010271
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