B W M Ltd

The fitter was a perfectionist and we were very pleased with the outcome.

Quite slow to progress the stages of the installation. Felt like I had to chase a lot / was in the dark. Noticed on completion of works that the metal frame has been grazed by something which must have occurred at some stage of later finishing

Brilliant tradesmen, friendly, reliable, hard working and excellent quality work

I’m very pleased with the product they are my preferred contractor for replacement windows & doors

Second time we have had BWM Ltd to fit new windows. Always good service and will thoroughly recommend.

Would definitely recommend BWM. The products and service are always very good.

Vey helpful, professional contractor with high quality work. Very happy with BWM Ltd and would definitely use again and recommend to others.

Very professional and proficient. Delivered and installs earlier than anticipated too!

Excelllent service. Fitted with care, retaining original woodwork surrounds.

Hard working fitters, very friendly and ensured everything was tidy on leaving. Finished installation of door very good. Already noticing better insulation and sound levels improved since fitting.

Great Service, installation was efficient and informed. Highly recommend

Totally professional. Great service from start to finish. Friendly team. Would not hesitate to recommend.

A few snags and repairs required, but they were resolved fairly quickly and we were happy with the product.

Professional job , very pleased

Excellent communication throughout, installed earlier than expected, quality product.

Amazing!

Brilliant contractor

Very helpful, pleasant and tidy installation team. I
I am most satisfied with the workmanship..

Sallie Holmes

The guys that came to carry out the work were on time every day, courteous and clean up after themselves. There was never an issue and they were prepared to sort out any issues that we found. we would definitely use them again.

Great work and really pleased with new windows and door.

Definitely would consider going back to BWM for further work.

This company offered a high quality product and service and they net thos criteia .
The engineers were polite, knowlegable , clean tidy and efficient.
Based on my experience I woiuld thoroughly this company

We were disappointed with the length of time it took to deal with an after sales query. Otherwise we were very happy with the service. We understand that the after sales query should be resolved soon, but it is 5 months since the query was raised.

Very neat and tidy workmanship and excellent punctuality
.

Very friendly and efficient.

Great Work on my new door

Very impressed. Would recommend.

Resolved any problems in what was not an easy fit. Very clean and polite.

No complaints. Excellent service on installation.

Really pleased with the quality and installation of our windows. Aside from a delayed start date, the rest of the schedule was kept and the workmen were professional and tidy in their work. After the initial meeting with representative and booking in the job, it was quite difficult to get responses from the customer services team, either by email or by phone, so this is something BWM could look to improve upon.

We are overall satisfied with the quality and performance of the windows installed.
We would like to point out we came back to BWM following previous work they had provided for us.
However the experience this time was not of the same standing. The process felt disjointed: between the initial contact for pricing, the quote and first survey we had to repeatedly chase to ensure the next step would happen. This was at odd with what was told to us, e.g. that the sales person would get in touch with office and office would arrange with us the engineer survey.
The installation got cancelled once, which can happen, but reorganising another date felt last minute and our constraints not acknowledged.
An issue with expanding foam resulted in heater and wall being spoiled, without remedial.

Poor customer service.

An absolutely fantastic service from start to finish. We could not be happier with the way we were dealt with.

nice clean job, the men were great and installed all the windows in a day, ensuring they were all well sealed up around the edges. Used dust sheets. Removed existing windows without breaking the glass, took away the waste. Preserved the wall paper nicely and added trims where appropriate.

Friendly, considerate and helpful service. And so far the double glazing seems to make a real difference.

Great product and installation but customer service not the best. Very attentive until I paid the deposit and then no contact. I had to ring every time for updates on when the windows and doors would be made and installed and to ask for installation date. Not once from deposit to installation did they ring me. As soon as installation had been carried out (4 months later) they suddenly were ringing me sometimes twice a day until I had paid.
Good after care with door sticking.

Very pleased with the quality and fit of the windows. Communication could have been better and we needed to chase to find out when the job would be complete. Have used twice now and have been happy with the work. Would recommend.

The surveyor was helpful and nice, advising that some windows the the house didn’t need replacing. However, as per the hosing regulation at the time of quote, they should have considered the age and layout of the house w.r.t. vents being installed and this was not the case which was disappointing as I should not have to be familar in regulations to ensure I get the best possible product.

Furthermore communication logistics-wise was very lacking, and disorganised without citing all examples.

Workmanship was messy as I had black marks in multiple walls in multiple rooms.

I’ve also just realised sealing has not been applied in a few areas, so I have to enquire with the vendor again for them to justify and/or rectify.

The only issue was the constant demand of the final payment before the job was completed, even though the contract noted full payment on completion.

Both the Company and it’s fitter were extremely good.
It’s early days but there have no problems or need for a call back to date.
Ian, Nicky and Rhiannon were courteous, professional and switched on.
I would definitely use the company again.

The service and product provided are exceptional. The team at BWM are attentive, supportive and care for the customer, the service and product they provide is top notch.

Although the was a long delay for the product - the installation and quality were outstanding and we love our new windows.

Very good company, always very professional and quick to resolve issues.

Nothing to add/
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The first two fitters that were sent to my property did such an appalling job that although the staff at BWM listened to me and did their best to rectify the problems and apologised, I unfortunately couldn't recommend them.

Fantastic installation team-efficient, knowledgeable and tidy. Good communication from all members of the team for any queries. Very polite and happy to explain things. Would highly recommend.

Professional and reliable

The BWM team were all professional and cheerful going about in their work

Professional, value for money.Readily answer queries ,keep to timescales would highly recommend.

Very good communication and helpful

Very competitive quote. The company delivered what we requested and we were fully consulted on any issues or changes.
Fitters friendly polite and cleaned up well

Excellent service! Couldn't fault them.