Grassmoor Glass Ltd

None needed

Could not fault and highly recommend

From the start of the process to the installation, we have been impressed by this company. Although a small fanmily concern they provide an excellent service and an excellent product. For various reasons, the timing of the installation could not have happened at a worse time for us but the installation team went out of their way to be accomodating. The installation could not have been undertaken with more care - I have not had to undertake any plaster filling or touching up of paintwork since the new windows and doors were fitted and they they left no mess on completion.

no

Grassmoor Glass were a pleasure to deal with and their installation team were excellent

I am very impressed with my job. I would use this company again!

I don't know what the product sustainability question refers to so have put N/A

Quote was precise and accurate. Delivery was on time and exactly as agreed at the start. Fitter was friendly and professional, did a great job and tidied up after himself. Very pleased indeed.

The contractor arrived 15 minutes early & was very hardworking, polite, friendly & approachable.

The tradesman were polite,on time & provided excellent workmanship in all aspects of the work they carried out, highly recomended.

No, thank you - all relevant comments submitted previously

Excellent products and excellent service.

Didn't obtain other quotes, just know the company has been around a long time so must know what it's doing and the prices must be right or they wouldn't be there!

Very nice people to deal with. Professional, polite and competent. Small issue with the door but sorted out quickly.

Excellent job done by 2 very helpful young men leaving everything clean and tidy.

Have recommended to my neighbours. Greatv customer service from walking into the show room, quoting measuring and fitting

Customer service and communication were appalling. Made to feel incredibly small when contacting them. Timescales were not communicated well enough. Ordering the incorrect size window for our bathroom and having to wait a further 10 days for the rest of the window to be refitted, is just not acceptable. Not being told at the sales consult that we would need scaffolding and it adding even more money onto the final bill, was also a very poor showing from this company.

N/A

Excellent work

Completed installation is great, all the fitters were excellent in all aspects of the installation and checked with us on positioning of some fittings, there was a delay in the product caused by the suppliers but we were fully advised of changes to the timings. If required would use again and recommend to any future customers.

A few initial snags wer put right quickly.

Fantastic service from start to finish!

Excellent transaction.

Scott the Window Fitter is a first class guy. His work and attitude is second to none, and we would highly recommend him. Thank you.

Good job, customer service could be more professional

The service could be improved by communication. I had to phone the contractor more than once at each stage of the process or to get a visit booked in, then to get the quote, then to get the date of fitting. Yet I was contacted within 24 hrs for.payment.

The fitter was excellent.

It would have been helpful to be advised that one of the windows chosen would be obstructed by the position of the blind. I now need to move or remove the blind in order to open the window.

Excellent service, improved on lead time for installation.
Every evening when finished all rooms / outside tidied up and cleared away carpet protectors

Great product, installed on time. Installers Left quite a bit of mess which wasn't end of the world as more and left a few bits that had not been fully completed . Believed scaffolding to be priced into job however installers did not erect any as a result were walking directly on tiles of extension and porch. Broke a roof tile in half as a result, this was only discovered a few weeks after install, they must have been aware of this as there has been an attempt to silicone it back together. I am guessing these were subcontractors. This aside really happy with the windows and doors and would recommend. Fair price as well.

Extremely efficient service and delivered a high quality superior product.
The installers were prompt, tidy and cleaned all surfaces before finishing.
Thoroughly recommended.

Very professional approach

All work completed to a very good standard and on time.

Very tidy and helpful workman

Excellent

The quality of the products, and the service received from Grassmoor Glass, have been the best I have ever known.
I would recommend them highly.

wil be happy to use in the future and to recommend to others

Very happy with the service I recieved

Very well organised installation and good communication.
Reliable and hard working fitters.

The contractor was very easy to understand and made me fully aware of what was going to happen. There were no hidden fees or worries. Fantastic service.

Started the work on the 4th April 2022 could only install single pane sheets of glass in around 12 of the frames because the correct units were damaged (they say scratched on delivery to them ) they returned a week later with all the correct units to be fitted on their fitter cleaning the windows found a further one (opening light )damage and it took the up until the 9th of May 2022 at around 4pm to replace it

The windows were almost a month late being fitted. It seems the date provided by the salesman wasn't agreed/communicated on the order.

The windows were missing trickle vents when installed. However, Grassmoor went to great lengths to resolve the issue and I'm now very happy with the windows. The vast majority of suppliers would have tried to fob me off with a dodgy fix, but Grassmoor fixed the problem properly (replacement windows.)

Would I recommend Grassmoor? Not if there's a schedule to work to, but otherwise yes.

Very friendly, came when they said they would, and took away all the rubbish

Polite and obliging workmen. Set on an extra team when the work was found to be more difficult than expected. This allowed for the work to be completed in the expected timescale.

I am extremely happy with the service provided by Grassmoor Glass. The staff were excellent, workmanship superb and the product quality of the highest standard. This combined with competitive pricing leaves me with no hesitation in recommending Grassmoor Glass.

Brilliant service with very high quality work done with incredible speed and efficiency.

The whole package was delivered very well despite supply issues out of there control.

Just one small error in the job - the wrong glass was delivered for one window. Awaiting correct glass. I would recommend Grassmoor Glass to anyone who wants a local company to do a job.