Perfecta Windows (UK) Ltd

No

Poor subcontractors, window had to be refitted, and damage to bathroom Cabinet

Very polite pleasant and helpful.

Good company to work with and delivered the required solution.

A prompt and efficient service

The installation guy was very professional in all that he did.. Many thanks

We’ve used Perfecta in the past and have always been very happy with them. Our new front door is brilliant.

Good work at a good price.

Great fitters, good finish, hardly any decorating to do

Needed a pane of glass to be replaced due to damage. 5 times they came back and at each time the pane was damaged. Poor customer service and lack of responsiveness. In the end I chose another contractor to finish the work to a standard that as a customer I felt was acceptable.

Amazingly quick. Finished perfectly to every details. No mess very clean & tidy.

Wrong window pane supplied for front door side window. plain was supplied instead of non see through. problem highlighted by the installer paul, After some casing , correct window pane was installed.

All issues were eventually resolved.

The Contractor was very good at his job and cleaned up afterwards

Excellent workmanship.

polite and helpful

Good communications, reliable and skilled fitters. Windows look lovely!

To order,A lovely guy came to the home address, was excellent understanding, guided me to right decision.was very happy.waited over 12 weeks for the work to be carried out.did ring to check on delivery dates.when finally fitted the installer arrived early made alovely job left my home tidy.before leaving I notice the glass Panel was wrong to what I ordered.rang the office explain,offered to change the panel.but to be honest after waiting along time.i decided to keep it. it looked ok.Happy with the end result.

Door was no of quality expected as it had white flecks showing through the blue paint. Fitting was very poor and still not correct at 6 weeks after.

should liase with customer before work starts if a part is broken as to whether installation should go ahead

Apart from initial confusion about dates of fitting and delay of parts all ended well

Perfecta windows were very professional, quick and helpful.

They were great, it was a lot of hard work, they cleaned up after themselves and were very helpful. The windows are lovely

The contractor was very friendly and I believe he completed the work well.

initial problems with some of the products were recified in a timely manner

Very happy with the service and windows. Friendly, polite, tidy. All in all very happy. Thank you

I needed a new back door for my garage, since the old one was falling apart. I decided to buy this from Perfecta Windows and can only say that the service was very efficient and friendly throughout. I am really pleased with the result. I would have no hesitation in recommending Perfecta to family and friends.

I would definitely not recommend Certass

I am delighted with the look of my new windows & back door. I have already recommended Perfecta windows to my neighbour who has placed an order. The contractor was professional & the work completed on time & efficiently. I would happily recommend in the future.

Failed to attend on the day arranged. Rearranged and failed to show up a 2nd time. Asked for compensation for work days lost but none given.

Everything was handled very well, we had clear timings for payments and all the work. Communication with Perfecta to a high standard. Would recommend them to everyone I know.

Communications would be better by phone sometimes

Good service for a good prive

Excellent quality product. Great service from surveyor to fitter. Very happy with the whole process and my finished windows

We were kept informed from time we ordered until job was finished. Turned up on arranged day and turned up each day on time, The fitters were first rate and left working areas very clean. I would definitely recommend this company.

Good product and an excellent and very pleasant fitter who delivered good quality work. Extremely poor admin and (non) communication for both invoices and answers to simple questions. Was even reluctant and a bit petulant about sending me a copy of an invoice that had never been sent.

No

Brilliant job, very friendly and overall great great service. Couldn’t recommend them more.

Efficient, reliable service.

Excellent service – good local firm who care about what they do

The initial survey was delayed due to internal admin issues.

Good sales team.Good office follow up.Good instalation service.The windows and front door were installed, very pleased with them.

Perfecta made this a pleasant experience. They do a good job with no delays and no problems.

Generally all good.This was an empty rental so we had to drive down to let them in, told 9am but no one came. We had to chase they eventually arrived a lot later leaving us sat in the staircase waiting for an hour.

The installation Fitter was very polite courteous and methodical ,he cleaned up as he went so very pleased from start to finish

PERFECTA WAS PERFECTION IN ALL MANNERS would not hesitate to recommend them to anyone from the salesman Richard to Paul the fitter.

Overall a good job but as i work in customer service with a team of engineers i would not be happy with my team working like this. They did not seem to have enough time to do a full and complete job and many of the small gap filing jobs were not done very well leaving gaps that i then had to fill in, also the plastic trim was just stuck on top of the wallpaper surrounding the windows and some of these came off. Decorating would be tricky now as these will have to be trimmed or removed and stuck back on. It would have been better to ask first and pull back the wall paper as i have to re-dec

Difficult to communicate with Perfecta Windows, they didn’t return calls or emails (except the salesman). I tried to contact them to confirm that they would be coming on the agreed installation date but could not. Fortunately the workman turned up as promised but it would have saved some anxiety if we had been able to confirm that he would.

Very pleasant sales person who was provided all information and services required in a timely way. Appreciate how they fitted our job in quickly. Pleasant contractors who were helpful.

There was a distinct lack of communication from Perfecta Windows abs numerous errors. The windows fitters worked well despite Perfecta�s mistakes.

Perfecta proved to be very reliable contractor & although delivery was extended, the main products came through on time & were installed in a very professional, quick & workmanlike manner. There were other minor problems like very very extended delivery of 2 windows with semi circular tops but overall I am very pleased with the outcome..The quality of the windows exceeded my expectations. I would certainly recommend Perfecta.

Very satisfied

Excellent service from everyone. The installers could not have been bettered.

No

Wonderful ,on time ,polite and professional and left everywhere clean and tidy

Really poor customer service – after promising to meet timings and standards, this was not done without any real consolation or apology.

Very happy with the work carried by Perfecta windows highly recoment them

Making good around the installation would have been better if discussion was entered into, specifically i would have liked a wider plastic strip to cover inevitable damage to plaster on the front door installation. And plastic strip where none was applied to the back door installation.

Appalling! Shoddy!

The door is great and the installation guys were good however, I had a problem with; the original door pane delivered without the hole cut for the cat flap as noted on the order, the second pane had a hole cut that was the incorrect size, the third pane had a couple of noticeable imperfections and I had to wait nearly a month for the final pane. I�ve had to chase, had correspondence addressed to �Mr� Lincoln several times, even after pointing the error out and have yet to receive any real apology for all the errors.

Perfecta Windows were ok but their sister company for contact post installation is poor.

Too much on contract where supply accuracy appears to be compromised. Glass was wrong size and needed a wood insert until correct size was fitted. Door seal was damaged but was eventually replaced. Have been a customer for 20 years and this has never occurred before.

Good price and product, fitting was quick and hardly any mess.

The work was carried out exactly as discussed and we are very pleased

No contact from Perfecta for 6 months and then installed the wrong door.

All work was done efficiently and I am very satisfied with the result

Very pleased with the service

On time, conscientious and tidy.

A bit messy on admin. June order to December installation a very long time even taking into consideration the Covid situation!

Am still waiting for the job to be completed – shoddy mastic has been rectified, but a replacement handle needs to be fitted – the original was damaged, and a length of cladding also needs fitting- apparently omitted because the fitter was not told he had to install it.

The window fitter was really good worker. He was polite and respectful at all times.

Unfortunate time delay between ordering and purchase. No doubt caused by effects of pandemic.Not too happy about having to download and print documents. Lucky I have a printer. If not, what happens?

We are delighted with our new door and will have no hesitation in recommending Perfecta in the future. It was a pleasure doing business with them.

Initial contact, Salesman attendance and survey ( payments made) within 4 weeks. After that no contact for 4 months. Had to phone them to find when can be expected. Told would be in about 6 Weeks, again no contact. Phoned again and finally got installation date which was delayed a week due fitter getting Covid (unforeseeable) finally Patio door fitted. Excellent Work and seems good quality, paid fitter final. payment by cheque. The only time they phoned me was a week later wanting their money, fitter hadn�t been in office!,

I WOULD LIKE THE JOB COMPLETED IF IT IS POSSIBLE. SOONER RATHER THAN LATER.

Barry, who came to make the adjustments to the newish door, did an excellent job, spent a few minutes patiently listening to and adjusting the lock. The result is that I can now leave the house confident that the door will lock whereas since the door was put in I have never been sure whether I would have to leave it unlocked or not go out.

the installers were splendid, polite,tidy and did a very good job. However they are let down by the appalling office staff.Poor communication, endless bits of paper and a ridiculous payment systemOur further windows will be supplied by another company, its a pity as our original windows were fitted by Perfecta some 25 years ago and at that time the service was very good.

I’ve used Perfecta once before. They are always polite and helpful. They were on time on the due day and did the work efficiently as far as I can tell. So far, I am very pleased.

Very poor communication. We had to keep contacting them to ask about timescales etc. Rarely responded to emails or messages left on phone. Blamed Covid and or Brexit when challenged. Finally we complained to head office. Still no apology from Holly at Perfecta. Managed to bill us for the final payment though the day they finally fitted the windows.

The fitter was very professional and done a top rate job

Tidiness and final finishing could have been better.

Badly fitted door, 12mm out of true. Now passed on to Brittania windows, told by them the door and window by the side wants to be taken out and refitted. Showed perfecta fitter, his comments were nothing to do with me.

Waiting.time.for.instalationmuch.to.long.7months.in.total

Employee who carried out installation was excellent

Very efficient installation and minimal disruption. Clean-up commendable.

Excellent service

Initial contact with information regarding work to be carried out was very poor. Also ability to get the contractor to return phone calls was very difficult.

Installation manager very poor phone manner and communication needs looking at

no

I would recommend the retailer was more honest re installation wait times, in order to avoid customer being disappointed and communication every few weeks would have been great, however, consultation, installation, products and aftercare are brilliant and I would use the company again in the future.