High Quality Joinery Ltd t/a High Quality Joinery & Aluminium Services

Knowlegable fitters and sales team

We were well impressed with the new window and replacement windows purchased from High Quality Joinery. The product was indeed of ‘High Quality,’ and the workmanship by the fitters was first class. We would highly recommend HQJ to any potential client. AD

We were very happy with all aspects of the service provided by the contractor.

The two fitters that attended on the day were very polite, worked quickly and made a very good job of making good after.

All went well with no problems.

They were well organised, timely & efficient.

Amazing service throughout, dealt with people from initial contact, coming to my house to inspect and measure and then installation, every part of the experience was carried out with the upmost of customer care.

We are very, very happy with the work done. The new window is great and we can see the care and attention that went into the replastering and the new window sill etc. Great people.

First class .
Professional team from start to finish .
Project ideas made such a difference at the start .
Workmanship brilliant.
Don’t hesitate to use .
🌟🌟🌟🌟🌟

The contractor was good and very accommodating and patient with us.

Great from start to finish

Everything was done well but there was a problem with the thumb lock on one door. They returned quickly and sorted it out.

Minor issues following installation were dealt with quickly and efficiently.

We are very happy with the doors now that the one glitch with the internal thumb lock has been fixed. The response to the problem was very quick and properly dealt with. We have gone back to this company for additional doors in the light of our experience.

Spot on customer service.

Excellent team. Great windows.

I would recommend the workmanship but not the customer service.

Customer service is excellent and very helpful staff.

Customer service is excellent and extremely helpful staff.

Exactly what we wanted – the one flaw in the original installation was corrected within days, and without question.

Very pleased with the job

We have used High Quality Joinery Ltd many times over the years and being a family run company they offer excellent service and the standard of the work is always very high.

It was discovered that some of the windows installed were faulty. HQJ came out to inspect and they then called out the manufacturer promptly who put in place the manufacture and installation of replacements necessary, keeping us informed at all times.

As ever an amazing service and product.

From start to finish It was a pleasure doing business with High Quality Joinery They were very helpful and knowledgeable I loved that they were a family business and everyone I spoke to on the phone or met personally was really friendly Wonderful Company

Unfortunately the initial door install workmanship was poor leaving a list of issues that needed to be addressed. To be fair, after reviewing the list of issues, photographs and the physical install the company fixed them all to a high standard, but, it took two men 5 hours to strip out the door liners, architrave and sill that they had fitted, fill the significant holes that had been left and refinish the surrounding walls which is testament to the mess it had been left in. Inital install would have rated a 1, the retrofix was a 9 but given that it should not have been left in the state it was I have rated a 5.
I would also say tidiness was not what I would have expected. I had preboarded my floor and covered the stair carpet with plastic and it was a good thing as all the contractor had to cover the area with was cotton dust sheets. Given that they had done a pre-survey and this was a front door replacement in a victorian house where there was a lot of embedded timber to remove, both wooden floor and carpet would have been seriously compromised by the rubble and grit that naturally resulted without my preparation.

The person who fitted the door was very friendly and helpful with questions.

A very good job done, carried out professionally and cheerfully.

HQJ did a fantastic job, and were constantly in touch and reactive to snagging issues.  Really happy to recommend.

Gave a great service in installing the windows and were polite and helpful throughout the work

I wanted some enhancements (powder coating of trickle vents, handles, hinges and trims to match the colour of the windows).High Quality Joinery were able to fulfil the request (not all window companies would want the added hassle) and it was the reason they received the job.They did an excellent installation and the Smart Systems product seems good quality.I would use them again.

please send me a copy of this certificate by postThanks

Very good workmanship on the installation and product.

Please note correct address is no.26 not 28 as shown.Excellent products together with a great installation team, showroom and helpful staff

Friendly workmen, great advice when choosing our windows.

Really great. Would absolutely recommend

Efficient, flexible and a high quality of work and finishing.

Overall service good but let down by a couple of incidents and also had to keep chasing for updates and snagging. Communication of the last details has been poor.

Extremely friendly, helpful, competitively priced and knew the market.Due to bereavement within the family a few oversights took place and installation was delayed. Understandable.

The installation guys were really competent and hard working and reliable. I’m really happy with the work.

This is the second time I have used HQJ for a project on a house and both times their professionalism and aftercare is has been flawless. Happy customer and highly recommend.

We are very happy with the work carried out on our property

Used this company for many years and very impressed with products and standards Thankyou

Excellent service from HQJ from start to finish, highly recommended

Many faults with the new windows and doors, including chips, marks, scratches to frames and chips/scratches to windows. Late delivery meant that windows were installed whilst snowing, I am sure this did not help. But it is not clear what % is due to the contractor. Still awaiting review / resolution, so scores may improve if we receive a positive outcome. Customer service marked as 5 as all dealings with builder so we are not dealing directly with the contractor.

No

Fantatsic service, especially as the door was installed in the pouring rain. Installer arrived on time and left the property in a neat and tidy state.

From planning to completion all was first rate

Would recommend HQJ, our new patio doors look fantatsic and the team did a great job and worked really hard.

Front door sill was supplied with incorrect colour. Should have been checked prior as there was time prior to installation. Then sill end caps were missing so had to return twice to complete. Did not inconvenience us greatly but indicates the process could be improved. Nice thought on their part to supply us a small pot of touch-up paint

The Contractor was very good and we are very happy with the bifolds.

Good product, good workmanship, fair prices

Excellent work

Outstanding quality of installation, tidiness, courtesy at a good value price. I would have no hesitation in recommending HQJ for windows, doors and joinery work.

Excellent work, thank you.

A very professional service throughout, from describing our options within their showroom, to the initial site survey and installation.

We are extremely pleased with the quality of the doors and windows The directly employed fitters, which was important to us, due to previous problems with sub contract labour, did an excellent job, hard working, punctual clean and tidyA number of neighbours have commented on how good the final appearance isOverall we are very happy with the end result and would not hesitate to recommend the firm

Excellent product, good quality work and installation completed exactly as promised. When issues were identified, the company responded quickly to ensure a quality outcome.

Very helpful, punctual and polite.

I have always rated HQJ at 10 over the past year as they are usually excellent in all respects.This time I was a little disappointed after the installation of two windows to find that although the kitchen window was again excellent, the upstairs window was left dirty both inside and out.Also, my newly decorated hallway was damaged during the installation with paint chipped off the wall half way up – although I had specifically shown the contractors the area and asked them to be careful. I wasn’t informed of the damage at the time and discovered it just after HQJ had left. Sometimes I hav

Very happy with the work done.

Jamie replace my room window , glass , window hinge all job look very good and tidiness. He has done great job throughout start to finish. In future I would really recommend to my friends and families about your window company.

This isn’t about the contractors – who, as always, were very good indeed – but I don’t know why my date of birth is required above? Since it is showing today’s date then I am leaving it as currently set.

Great service, great product.

Took care during the installation

Great product and customer service, I would definitely have no hesitation in recommending them.

The installers were polite and knowledgeable about the product, left the site clean and tidy. The window frames are of good quality.

Extremely happy with my new door the fitters were extremely pleasant and tidied up after themselves and did a great job

Professionals would highly recommend

Can highly recommended this company from planning to completion they were excellent.

The fitters were helpful, friendly and efficient. The opening part of the window then seemed to stick after installation. After contacting the company, a senior fitter was booked for me, for an appointment the next working day. He arrived as promised, adjusted the opener and solved the problem. I was very pleased with the service I received, thank you.

Good service and product

Although one of the units ordered proved to be defective, the Company immediately dealt with the problem and installed the new unit very quickly. Good communication from the Company throughout the procedure.

Be mindful on how the edges around are finalised. We had descrepancies on who was finishing the installation of doors. Builders or window installers.

Helpful staff, really pleased with the windows installed

First class service. From purchase through to installation

Always very accommodating on all jobs

The chaps from High Quality were friendly, hard working and pleasant to have in the house. They also tidied up very well after themselves. Would definitely use this firm again.

Really friendly, very tidy and all in did great work.

Professional company, good service and polite/friendly and helpful staff

Very professional and courteous. Product is great and would definitely recommend.

Very polite and neat finish

Great service throughout the process.

Professional, polite & excellent workmanship

Very pleased with the customer service and work carried out and I love my new windows.

High Quality Joinery have completed a number of projects for me in the past and I have always received the highest standards of service from them.

The customer support in the lead in period was poor, never calling me back. The product (door) is of a high standard.

Excellent service and wonderful windows!

Paul was very good letting me take time to decide what I needed ,workmen very friendly and considerate

They were excellent

The matching of the original stained glass windows which these replaced excellent. Slight problem with initial installation, but quickly remedied.

We have used them now for 3 different projects and they have always been excellent

We are really delighted with High Quality Joinery and their product. They went above and beyond with their customer service and their workmen were careful, knew their craft very well, executed the job brilliantly and were incredibly tidy. Can’t fault them and would definitely recommend them, without hesitation.

Very satisfied with doors and windows. The installers were very tidy and professional.

First class contractor, always happy to provide advice as the work was carried out. Tradesmen onsite were all friendly and polite. Would recommend.

“Really good, no problems”

High-Quality Joinery High quality finish!

“Very good”

Excellent work.

Even though the Covid epidemic interrupted the process the company kept in contact acted efficiently and the installation was carried out well.

Tidy, efficient, non-intrusive, got on with it, cleaned up after job ocmpeted, asked that the work be inspected on completion

Very impressed with the standard of the workmanship and the quality of the front door and the surrounding framework etcIt was refreshing to use a local form who employed their own workforce who were very clean and tidy and conscientious Based on our experience I would certainly recommend and use this firm again

“Excellent, happy with the job”

Very pleased with the front door and installation; this is the second house I have used High Quality Joinery.

Excellent products and installation work.

Door is perfect, HQJ a very good manufacturer and installer.

Initial design drawings with contract were incorrect and didn’t reflect what had been discussed during property survey. This was changed when requested but timescale for delivery and installation were not met. Quality of door is good.

Used High Quality Joinery for over 30 years – always excellent product / service at a good price – thoroughly recommended.

Very helpful, competitive pricing and quality workmanship.

Excellent service and lovely windows..

The company was very efficient, replied in a timely manner to e-mails and kept appointment times.The work was carried out in a very efficient manner and we are very pleased with the products.

Good lads

High quality workmanship, very pleased

Good company and excellent installation.

Non pushy sales approach, great quality doors and windows backed up and fitted by happy efficient staff, top job.

Very efficient and friendly service. The customer care was great.

Great service, good product and friendly staff

After the order was placed problems were experienced with delivery and installation times which, we were told, was due to the manufacturer not processing the order diligently. The quality of the product is excellent and the installation team were both speedy and efficient with an excellent standerd of work.

Very impressed with the service, care and attention, and their friendliness of the team.

Very reliable company with good suggestions and products Excellent service

Excellent work and high quality products Strongly recommended.

We have been very happy with the service we have received from HQJ Ltd.It has been first class from start to finish.We would highly recommend them.