Stafford UPVC Windows Limited

Good service

No

The contractor was courteous, meticulous and efficient. He did an excellent job installing the window and also clearing up when finished.
The workman that we had contracted to render the outside wall, actually praised the finishing of the installation and further stated it had made his work (the renderer) far easier. He also said he would have thanked him (the window installer) himself had it been possible.

A great company to deal with, well recommended.

A very professional company

Happy with the front door

Ben the installer was very polite and respectful of my property and fully cleaned up after himself. The workmanship was top quality.

Staff were so helpful and professional as always – thank you for another fantastic job!!

Excellent workmanship – very professional company with highly skilled staff, did a brilliant job – couldn’t be more pleased

Overall I was very pleased the only problem was the plaster postponed  twice and never turned up. Stafford pvc got a replacement quickly the second plaster was very good and turned up on time

N/A

I was kept updated on the installation date. The installation was efficiently carried out and our new front door looks great.

Very pleased with work

Excellent service as usual. Except for the new Windows you can’t see that the fitters have been. Highly recommended

Really pleased with the new windows. The contractors were accommodating (we work from home so needed to specify when our two offices could be done) and they worked hard despite the horrible weather. Stafford windows have kept us informed throughout, and were happy to add an additional back door to our order (which we decided on after we had placed the first order for the windows). The work is disruptive, but the contractors just got on and did the job. They tidied up when they left and sorted out an issue with the wrong glass being fitted in out landing window promptly.

Reliable, good customer service/support. Would recommend.

I am very pleased with the high quality product and service I received. The fitters were friendly and ensured everything was perfect. The company boss came and inspected their work which reassured me that I was receiving high quality workmanship. I would have no hesitation in recommending this company to family and friends.

Thank you so much – you have exceeded my expectations in every possible way (customer service, quality of the door and standard of installation). I will definitely come back to Stafford UPVC should I need any further work done.

Very good got on with the job,didn’t know he was there very tidy very polite

Very happy with service and quality of works undertaken. The engineers were very friendly. They left the work areas (internal and external) very clean once they had completed the job.

The problems were fully discussed with the MD and the work eventually completed satisfactorily.

Very friendly & tidy workmen.

Excellent reliable contractor who I have used previously and supplies high quality products. On this occasion the fitters left the area cleaner and tidier than it was before they arrived and should be commended.

On the original fitting the contractor broke the new pane and it was fairly difficult to arrange a further replacement

The contractor did an amazing job with the window, and the finish was top notch. He tided up well after himself. Overall I am very happy with the window. Thank you

Nothing to fault from on time arrival to completion and explanation of work, happy to recommend, thank you

We simply couldn’t have asked for more. There was a slight issue when it came to replacing one window that meant a risk to damaging the interior tiling in our bathroom. The old window had strong metal ties which were not easy to remove without damaging surrounding area. However, the gent fitting had the sense to say that he did not feel able to do this without risk. He asked his boss for assistance who then came in person and completed the job very successfully the next day without any additional charge. Perfect job in the end! I wouldn’t hesitate to recommend them to anybody – they weren’t there for the money but they were there for us, the customer.

Fitters were very polite, professional and competent and we were very comfortable to have them in the house

Disappointed with some of the internal making good I.e. plaster boarding and finish – large section in one of the rooms

This Compny were excellent from showroom visit to work completion. Quality products supplied and expertly installed with skill and professionalism.

Professional job by really nice guys.

Very pleased with door and person who fitted the door

A very professional approach to the job ensured that it was carried out to the highest standards.

Clean tidy efficient and friendly

Did a good job. Fixed a sticky handle when they came out again.

They were able to install faster than the proposed timelines (as we were local to the company). Minimal disruption whilst installing. Customer service check ins via the phone welcomed and reassuring.

Great experience from start to finish ,very professional from start to finish

very hard working men who fitted window could not fault.

Great company to deal with from start to finish!

The windows were fitted in April and initial we were please with finish product . However after a period of using the windows we’ve noticed small differences that although are not detrimental are annoying, also the fitting isn’t to the same standard as windows we previously had fitted approximately 3 years ago.
The sound proofing of the windows isn’t as effective as we thought it would be.

all aspects very good. I was particularly impressed with the diligence of the surveyor who ensured that the door would meet my requirements

good service

Excellent service your workmen are a credit to the company

Very happy with the fitters and results

Mark who did the installation was brilliant.. very pleasant.. very tidy and did a first class job.. very pleased with the whole team at Stafford UPVC.. would recommend them

Very happy with service provided by Stafford Windows.Very professional from start to finish, would highly recommend this company.

Absolutely fantastic, went above and beyond to get a tricky situation completed and on one of the hottest days of the year, 100% recommend.

Tidy, polite, did very good job

Very good contractor

Lovely workman and superb job . Fifth time I have used this company and always very satisfied.

I have used this company three times and have consistently received excellent service and quality products and installation. The work was done efficiently and everything was left clean and tidy. The workforce were always jolly and friendly. Thanks everyone. Highly recommended company.

We have had all our windows replaced by Stafford UPVC and they gave a first class service. There was hardly any mess and what there was, they hoovered up before they left. Would definitely use them again.

Very neat and quick

Excellent communication, very professional installer. Delighted with the end result.

Excellent work

The windows and door are all first class, as was the fitting. We have used Stafford windows in the past and will be replacing further windows in the future

Really pleased with the finished porch and glad we chose Stafford Windows to carry out the work.
We always get suspicious of companies (many that pitch up unannounced!) that start with the high price, but then after a ‘call’ to their manager they can reduce it by ‘x’ amount, which is something that you don’t get with Stafford windows, just a sensible and competitive price form the start.

The contractor performed well but I never make recommendations regardless.

Very pleased with the fitters, all work carried out to a high standard & cleaned up any mess.

Very professional workers. Hard working and attentive to detail . All completed in good time and with minimal disruption. Gave good advice and options available.  I have had work completed previously by them  and very  impressed then . I Would definitely recommend

We are delighted with our new porch.
Everyone who calls comments on how nice it is.
The workmanship is excellent & l would recommend this company for their reliability & tidiness.

The two fitters were very friendly and efficient

The installer where tidy, professionally, precise, and very friendly.

Would recommend if fitters took a little more attention to obvious detail

Excellent customer service and the 2 fitters on the day did a brilliant job. Would highly recommend

Very helpful at all times before and after the work was completed.

The door is pretty stiff to open and close
The fitter left an untidy mess by the door step

Window quality is excellent. Communication between fitters, quality and consistency of fitting is poor. There are a few experienced fitters who were outstanding and have excellent standards of service and fitting, who needed to spend a lot of time correcting errors. Felt like I was constantly flagging problems and made to feel fussy.Customers should never hear squabbling between fitter, nor should they be made to feel wrong when an installation is so expensive. Better quality control to check and clear the quality of installations is needed. What I would complement is that where multiple pro

The workment were pleasant and worked hard and a credit to Stafford Windows.Thank you.

Very nice young man. Polite and made a really good job

Amazing work – All completed to a great standard and were clear about all work that was done and needed when quoting. Overall a great service

no

Very Good

They worked very hard and did a great job. The attention to detail was very good. I was so pleased with the results.

Workmanship was good. Needs more joined-up communications

Quick and Efficient throughout

Via previous work done on the house

Could have kept the work materials tidier in the back garden to allow easier access to my shed, a minor point but wood, plastic etc could have been moved to one side. Lots of screws left – I�m still finding them in the garden. Communication via phone from Installations manager could have been better. I sometimes had to call several times in order to get a call back. There were a couple of occasions where I couldn�t take a call, but no message was left on the answerphone.Generally very pleased with workmanship and installers very polite. Electrician and plaster were excellent in every way.

Good job done by efficient, tidy, polite workmen

The work was carried out efficiently and to a good standard and they were very understanding of the work we needed them to provide.

Although eventually the installation was completed I would not recommend this company for complete double glazing for a house.The initial installation was shoddy and the mess was too much.The company did rectify this problem and at least the upstairs work was far better.The customer service was very good .

Everyone involved very friendly and polite. Easy process

Brilliant again!

Very quick response following burglary by forcing bedroom window.

Always used this contractor. Competitively priced. Good customer service.

Excellent customer service, sales person, surveyor and installers.

Although the initial installation workmanship standards were not ideal, (drilled into the inside of the window and did not tell us, Bay window lead flashing not to standard ) they were rectified with a different crew who were excellent and rectified the issues. New window etcThe owner of the company listened to our concerns and was very helpful.Despite the initial issues of the job we would recommend the company , and we would have them again .

They should sort out their financial product offering as it is not consistent with the FCA

Really great guys would certainly recommend. Top job too.

no

The external areas were not fully cleaned after the first three days. On one day there was sealant on our drive in a number of areas. On the same day the workers walked into the house with their work shoes on when no floor protection was put down. To be fair this was at the end of the day but they may have walked onto sealant. The workers had to refit the side windows on one bay as they had not installed them in line. Our original builder didn�t make things easy for them as some of the brickwork and stone window cills were slightly out of line. Stafford UPVC Windows were recommended to us but

We are very pleased with all aspects of the installation.

This is the second time Stafford UPVC Windows have done work for me and once again I am very happy with the job. Excellent service from start to end.

Excellent service, and the contractor Dan was very professional and polite. We would highly recommend the company .

Workmanship – overall good but dependant on which individual fitter was engaged fitting each unit ( 9 windows and 3 doors)Tidiness – Poor with little consideration to dust generated in building work & site cleaning.

Everyone involved has been incredible, from initial quote to completion the service has been exceptional. I am very happy with my new French doors they are of excellent quality and standard. Exceeded all my expectations.

Made up and delivered the wrong size window, so had to wait a further 3 weeks to get the installation completed.

The window fitters were polite and worked hard. They cleaned up after each stage of the work and took away all the debris

Given we had different advice from the people taking the measurements to the installers this created a lot of issues on installation day because we had different recommendations from both so we weren�t sure what to go with. I would recommend having the measurers and installers be the same people if possible because we have 3 different people look at the window in total can be confusing (quotation, measurer and installer). Overall though, we are very happy with our new window and the installation guy was great, very helpful and apologetic for the confusion.

Very happy with the installation of the new windows. Nick Dunckley and the team at Stafford UPVC Windows were great to work with and the windows look beautiful and work well.

No.

I was advised in September that the installation would be complete before winter and in one day. This did not happen! I had to keep chasing Stafford UPVC for an installation date.My front door was sent out without a letterbox fitting, so had to be cut on site, and was eventually fitted with a cheap, nasty commercial letterbox. At one point I had 6 fitters at my property in one day, because I was told it would all be done in one day. It wasn’t, the bi-fold doors were fitted at a later date. I was harassed by the fittings manager, who also tried to intimidate me by copying the whole co

Neat, tidy an respectful.

Installers were very friendly, excellent workmanship. No problems in recommending them.

Have used the company many times and always very satisfied with the products, workmanship and customer service.Not sure why my date of birth is required on a survey.

Super effort from Stafford Windows UPvc who have even come back out for subsequent teething issues. Very pleased with our front door which really is a premium product and pleased knowing installer readily available to assist when required.John COX

The workmanship, product & it�s installation was excellent however, I wish that I didn�t have to chase the company more than twice regarding installation date (was informed that the manager planning the work would contact me but failed to do so).What rubbed salt into the wound was their accounts department tried to bill me for a Lintel that was not required (included by their surveyor as a �possible�). If I hadn�t checked the bill fully & challenged it, Stafford UPVC would have received monies by deceit.What �should� be a glowing review, can not.

I can’t stress strongly enough how good the after sales was from Stafford uPVC. They checked my satisfaction at every stage of the work and came out swiftly to clarify any questions I had. I was kept informed of what would happen next and they were accomodating to my availability when booking each aspect in.

Provided good technical advice at initial enquiry stage, very accurate survey and excellent fitting team.

Brickwork to a very poor standard even after been taken down once.Plaster alignment of roof had to be reset 3 times even after I told them before skimming.Overall supervision and workmanship was poor for a lot of money.The final payment was made over 5 weeks ago now and I am still waiting on the electrical cert.

We were disappointed that the windows could not be fitted before Christmas, having been ordered four months beforehand. We understand that the delay was caused by supply delays due to Covid.

Possibly due to COVID and delivery problems(to contractors, not us) there were some “communication” hiccups causing some inconvenience to us. All personnel we met were generally helpful, although there were quite a few changes during the extended period over which the contracts ran( over 6 months).

Please see my reply on CertificateNo.1166794. Both contracts were to some extent over lapping, although this one was largely completed first.

Delays! Waiting for company

Order mixed up!

Found over thirty snags with the completed work:Trimming/caulking around the windows was not complete and where it was complete the contactor did not vacuum before applying, as such there is dirt and debris within white sealant that cannot be painted over. Job completed leaving bits of old UPVC in garden, large amount of rubble from building works left in back garden including breeze blocks and old sealant tubes.Attempted overcharge for unfitted lintels.Job felt rushed and not completed to an adequate standard.

Finishing incomplete