Back to Search Results

Osborn Glass & Windows Ltd

Contact us

33-34 High Street ,
London,
SE25 6HA

Account No: 13-3778 Contact us

About Osborn Glass & Windows Ltd

Osborn Glass & Windows has been trading in Croydon, South London since 1966. Osborn Glass was set up to supply and fit single panes of glass to windows and doors. Since then we have adapted to meet the changing needs of our customers for glass and glazing. Today we supply and install the latest energy efficient triple glazed windows, doors and conservatories, but we not forgotten our roots and still supply glass and mirror cut-to-size and fit single panes, as well as offering a full glass and mirror supply, processing and installation service.

Certifications

Certass Trade Association Membership

Active

Trustmark

Active

Competent Person - Domestic Glazing

Active

Cq Assured - Window & Door Repair and New Build

Active

Competent Person - Non-Domestic Glazing

Active

Osborn Glass & Windows Ltd Reviews

0

Out of 10

Based on 258 Customer Reviews Add a Rating

Customer Service

9.24

Reliability & Timekeeping

9.16

Tidiness

9.09

Workmanship Standards

9.18

Product Suitability

9.53

They were very patient with me while I was deciding on what style, door furniture etc. I wanted. I was given ideas so I could make an informed choice. There was no pressure for me to make a decision.
I was kept informed of all time schedules and these were always met even when there was an issue, and the door frame had to be replaced.
The service and work was excellent. Would highly recommend.

24th April 2024

They were very patient with me while I was deciding on what style etc. I wanted. I was given ideas so I could make an informed choice. There was no pressure for me to make a decision.
I was kept informed of all time schedules and these were always met.
The service and work was excellent. Would highly recommend.

24th April 2024

Danny and the whole Osborne team were first class. From start to finish everything went smoothly, on time and on budget. I have already recommended them to others

21st March 2024

I have used Osborn Glass and Windows previously and would be very happy to use them again. They are efficient, good communicators and work to a very good standard.

28th February 2024

Amazing job tidy clean made it look fantastic very skilled ask about door height and floor fins hinge ahusted accordingly
Very happy with the whole service from quite to finish 1st class service

29th November 2023

The whole process was very smooth. And time was taken to advise on the best product for our needs.

The team that came to do the fitting did a brilliant job - not only was the quality of the work great but they also did it in good time and always left our home tidy ready for the next day. A pleasure to meet them.
Would recommend highly.

16th November 2023

Excellent work. No trouble at all to have in the house and carried out the work quickly and efficiently leaving no mess behind them.

18th September 2023

The overall experience was satisfactory, although there was a delay in the work starting due to material issues.

The workmen could have been tidier and they had to return a couple of times as there was an issue with some aspects of the job, which was due to the materials they'd been given, as opposed to anything they'd done wrong.

The Osborn management team were very attentive and I would recommend the company to other potential clients.

17th August 2023

Fantastic customer service and after care

4th July 2023

A prompt and efficient way in guiding the client through the whole process.
The window installation engineer Elton and his team where professional and tidy.
I will certainly ad your contact to my 'little black book' !

28th April 2023

Very pleasant to work with.
The delivery was well behind schedule.
A bit tardy on snaggings follow up.

21st April 2023

The service provided was excellent from initial contact up to completion of the installation of the door.

Unfortunately, the work was delayed by a few months, because of an unexpected staff shortage. However, the quality of the door and installation made the wait well worthwhile.

27th March 2023

A brilliant job!

13th March 2023

The initial door fitting was incorrect and the specification of the door itself was also inappropriate. This became obvious from the start. Osborn Glass (the contractor) took full responsibility, arranged for a replacement, kept in contact and came to refit the new door which is now perfect. They were caring and understanding throughout and for that reason, as well as the final quality of the workmanship, I would definitely recommend them. The dropped score for workmanship was because of the initial problem. The subsequent refit was excellent.

6th February 2023

Excellent company. Knowledgable and personable staff

Timekeeping was 8 only because installation delayed due to staff sickness, which couldn't be avoided.

31st January 2023

The above scores are based on the final result. There were a number of issues with the initial installation which had to be corrected by senior fitters.
I understand the team that initially fitted our windows are no longer with the firm.
Any recommendation would be based on who would be fitting the windows. The boss Danny and Colin are excellent.

23rd January 2023

Quality control needs to be improved.

7th January 2023

I am extremely pleased with the service I have received from start to finish. .
Every thing relating to materials used to the stainglass and other fittings ie chain spy hole was all discussed with me . So I was also able to chose the colour I perfer from a range of options available that were important for me.

Fitting the door was also extremely professional , very tidy and so well organised . Overall I am so pleased with my new door

1st December 2022

I was very happy with the service provided. The contractor worked quickly and am very happy with the doors.

28th November 2022

All of the people we dealt with at Osborn Glass and windows were professional & knowledgeable, polite & respectful of our property whilst installing the French doors . I would highly recommend this company.

13th October 2022
Trader's Response

Dear sender,

Thank you for taking the time to rate us. I'll be sure pass on your kind words to the team.

Osborn Glass has been professional from providing the quote to completion of the installation. You can notice that the quality of their product is superior to others we have used and that they will be durable. All the staff are friendly, hardworking and you can see they take great pride in their work and product. The installation is done to a high standard and the repairs to the walls have been done professionally. They have also been flexible to my schedule which was very helpful. Will definitely be using them again.

30th September 2022
Trader's Response

Dear sender,
Thank you for taking the the time to rate us and leave such kind words. We are pleased to read such a lovely review. Thank you.

Excellent communication, versatile and knowledgeable.

Danny and Colin were able to offer an appropriate solution that catered to my needs and requirements while dealing with specific issues that were found to my windows and building.

Their methodical approach to work while able to explain every step they are taking provided me with an invaluable basic education on sash windows.

Would definitely call upon their services again and recommend to others.

26th September 2022
Trader's Response

Thank you, for your kind words. We will be sure to pass on your thoughts to Danny & Colin. Osborn is pleased to read that we were able to help find a solution to a problematic sash window installation.

I have not had the chance to check the outcome of work but received good feedback from tenant.

2nd September 2022
Trader's Response

Thank you for taking the time to rate us, and we are pleased to hear about the good feedback from your tenant.

Great team and very reliable

1st September 2022
Trader's Response

Dear Sender.
Thank you for your kind words and leaving a rating. We are glad you found our services to be reliable.

It was extremely stressful having the windows put in. I ended up being locked out of my house twice due to the front door jamming and was told by the contractors it was normal for it to be really difficult to open when it wasn’t jammed! Very defensive when challenged about anything. The windows look really nice but the journey to get them installed was hellish. Also took much longer for them to be made up than predicted. Many Covid excuses for this. Lots of windows had to be changed as were faulty.

18th August 2022
Trader's Response

Dear Sender. Thank you for taking the time to rate us and leave us some feed back for us to consider. We can only improve our services by hearing about these instances. We are truly sorry to hear that the experience wasn't as expected. However, as a plus we are glad to read that you feel the installation looks good.

Regarding the faulty parts - as you will be aware we do not manufacture the windows or the glass panes. If and when these parts are found to be faulty, we will change them without question, but the time frame is out of our hands as these are made by third parties.

As discussed with the contractor, very poor service resulting in two incorrect installations, and poor communication/ customer service.

8th August 2022
Trader's Response

Dear sender.

We are sorry to hear about your recent experience. As mentioned and discussed with us, I'm sure the office will be in contact to remove any issues promptly. Please accept our sincere apologies for any inconvenience caused.

We were very happy with the work done by Osborn Glass. Very good customer service and the quality of the work was to a very high standard.

13th July 2022
Trader's Response

Thank you for taking the time to rate us and for leaving some very kind words about our team.

Satisfactory resolution after a number of issues were discovered.

24th June 2022
Trader's Response

Dear sender,
Thank you for taking the time to rate us. We are glad to learn our responses were well received and any issues resolved.

Very professional, great communication and excellent service

15th June 2022
Trader's Response

Thank you for taking the time to rate us and leaving some very kind words.

Osborn Glass and Windows Company have delivered a very good service.

I have been impressed with their professionalism, and customer service. Email queries have always responded to in good time with any issues promptly actioned! :)

13th June 2022
Trader's Response

Thank you for taking the time to rate us, it's very much appreciated!

Their communication in regards to when the installation was going to happen was non existent and I had to find out myself. On the day I was unsure on when they were going to arrive and again had to find out myself. This was inconvenient due to waiting to go to work. However I am pretty happy with the job they did.

2nd June 2022
Trader's Response

Osborn's would like to thank you for taking the time to leave a review, this helps us improve our services. We are sorry to learn that your experience wasn't up to our usual standard. Please accept our sincere apology for the lack of communication. If you require any new windows or doors in the future and would consider using Osborn's again bring this to the attention of Danny the sales manager, and we will offer a discount to show our sincerity.

Excellent job and service as always.

12th April 2022
Trader's Response

Thank you for taking the time to leave a review.

We are very pleased with the professionalism and customer service. Email queries were responded to promptly and questions during installation were welcomed.

13th March 2022
Trader's Response

Thank you for taking the time to leave a review.

Very pleased all round. Highly recommended.

14th February 2022
Trader's Response

Thank you for taking the time to leave a review.

excellent service, professional and helpful advice throughout.

26th August 2021
Trader's Response

Thank you for taking the time to leave a review.

Great personal service

9th August 2021
Trader's Response

Thank you for taking the time to leave a review.

We have used this company for years and they always do great work. They also come back straight away, should there be any problem.

6th August 2021
Trader's Response

Thank you for taking the time to leave a review.

REALLY patient with my redesigns and great surveying and fitting as well.
Thank you!

4th August 2021
Trader's Response

Thank you for taking the time to leave a review.

Took a while to pin them down to an installation date but appreciate this may have been out of their hands. The fitter was excellent - on time, competent, friendly, efficient and tidy.

8th July 2021
Trader's Response

Thank you for taking the time to leave a review.

QUALITY WORK THANK YOU.

28th May 2021
Trader's Response

Thank you for taking the time to leave a review.

Very quick, clean and tidy.

1st April 2021
Trader's Response

Thank you for taking the time to leave a review.

The contractors were incredibly respectful and professional over the two days of the installation.

26th March 2021
Trader's Response

Thank you for taking the time to leave a review.

Good accurate quote with clear information on type of products available. During pandemic took a long time for work to be completed but once done a quick and good installation of the window.

5th March 2021
Trader's Response

Thank you for taking the time to leave a review.

Very professional service.

25th February 2021
Trader's Response

Thank you for taking the time to leave a review.

First rate service from inception to completion. Cannot speak highly enough of this company.

16th February 2021
Trader's Response

Thank you for taking the time to leave a review. It is really nice to read good feedback about the entire team.

The job has only been completed today but I am happy so far.

14th December 2020
Trader's Response

Thank you for taking the time to leave a review. We appreciate your comments.

Happy!

14th December 2020
Trader's Response

Thank you for taking the time to leave a response. We are glad to see your happy with the recent installation.

Had a few problems with an earlier fitter. These scores are based on the second fitters who sorted everything out.

23rd November 2020

Thank you for a good service despite the logistic difficulties of the COVID-19 pandemic.

5th November 2020
Trader's Response

Thank you for taking the time to leave a response. We are glad to see you're happy with the recent installation.

They missed a few things on the first visit, but returned pretty swiftly. One of the two workmen left a sandwich which I didn't discover for a few weeks and was very mouldy, the other didn't leave the bathroom very clean. Despite this they were very friendly, polite and quick. As far as my untrained eye can tell, the work has been completed well. Only time will prove that.

9th October 2020
Trader's Response

Thank you for taking the time to leave a positive review. We are glad to hear that any issues were resolved quickly. At our next company meeting we shall bring up the issues raised about leaving a clients property in a clean and tidy condition. Please accept our sincere apologies for how this was left.
We guarantee all of our products for 10 years including moving parts, so any issues in the future please do not hesitate to contact the office.

They resolved issues soon after contacted, which was good. We got off to a slow start on time keeping, given a cancellation call early on the morning on which the project was to start plus it ran for longer than planned.

20th September 2020
Trader's Response

Thank you for taking the time leave us some valued feedback. We are sorry to hear the installation was cancelled and took longer than planned. How ever I'm glad we returned promptly to resolve any issues and for the most part the installation was satisfactory.

Our Qualified Team

Daniel Blundell

Card No. 004846

View Skills
×

Daniel Blundell

Card No. 004846

Qualifications

Role

Thermal Rating Register Installer

installation

surveying

supervisor

Competent Person - Domestic Glazing

installation

surveying

supervisor

Cq Assured - Window & Door Repair and New Build

installation

surveying

supervisor

Trustmark

installation

surveying

supervisor

Competent Person - Non-Domestic Glazing

installation

surveying

supervisor

Contact us
We are using cookies to give you the best experience on our website.
You can find out more about which cookies we are using or switch them off in settings.
Accept