Plastic Window Systems Ltd T/A Malbern Windows & Doors

I was extremely happy with the installation of my new doors and windows, when completed, they cleaned up any mess. Recommended.

Very pleased

Excellent job, first class

amazing

Highly recommend! 10/10

Did an excellent job,installed with care.

Yes i would. This is not the first time i have used them. They are very efficient, work cleanly and always found the quality of workmanship very good. I also like they way they do business and not cut throat like other companies. I would highly recommend Malbern Windows.

Very good alround 👌

Wonderful job from start to finish!

The installer who fitted the door and cladding was very professional, very polite and very pleasant.

Punctual ,polite, work was clean and tidy

Still waiting for replacement glass

The contractar done an amazing job very satisfied with his work .

We have used Malbern Windows before, and have always been happy with the standard of work. My only complaint is lack of communication. I had an appointment for the window to be fitted between 8.30am and 9.30am. They didn’t arrive, so when I phoned Malbern I was told we were for later in the day. Why not contact us. Had to change installation day, as it was unsuitable.

On the original appointment day to install the window only one contractor attended. It was assessed as a two man job. I then had to rearrange another appointment time which was inconvenient as I had to wait in for both days. However the work was completed quickly and efficiently.

I Received excellent service throughout from Malbern. From first meeting Joe who gave me a very competitive quote to dealing with Caroline who organised a fitting day that suited me to finally meeting the fitters Niall & Tony who did a great job fitting the windows & leaving my home clean & tidy.

The actual door fitter himself was very good. The salesman did not make it clear that the price we were paying included a door knocker, letter box, door handle etc – whether we choose to have these items, or not. The door trim was not ready by the door installation date (that’s why I’ve put a low mark for reliability) and it was a few weeks before I was able to have the door fitting completed. I’m disappointed with the door colour – in the brochure it looked much brighter than it is in real life.

Very professional work and punctual.

Punctual, tidy, polite installers and sales team. Good product.

Issues that were raised took too long to be resolved. When I spoke to the Customer Service team I had to keep repeating the issue.

Very helpful and the fitters friendly and also very helpful.

Excellent service

The work was not completed correctly and the contractor had to return to complete parts of the installation that should have been done on the first visit. The standard of plastering that has been done around the window installation is so poor I will have to employ another plasterer to correct the work. I would not recommend Malbern and won�t be using them again.

Very little communication initiated by the company. I was not informed as to when they planned to perform the work (2 weeks after originally quoted by sales) and had to call the company in order to find that out.They were supposed to take a partial payment after the surveyor visited, but they did not contact me to arrange that.I received a call 20 minutes AFTER the fitter was due to arrive on the first date to inform me that they would not be arriving that day, and I had little notice to rearrange holidays in order to reschedule the fitting date.On the second fitting date, the fitter arr

We have used Malbern to install our Conservatory and to install our doors and windows. We have no issues whatsoever with them!

Good job, well done.

The process of ordering my windows to installation was easy!. The advisor explained options that may be suitable for me, the surveyor who came to do the final fitting measurements was very helpful and explained new regulations and the fitters did an excellent job. I�d have no hesitation in recommending Malbern Windows and their prices are very competitive.

All problems sorted quickly Just a note also, my address is number 8 Shanklin Close NOT 9

Very smooth process from start to finish

The installation engineer was really good. Turned up on time and completed the job to a high standard. The sales person let me down twice for pre arranged appointments and didn’t seem to know what was going on. He even called me to follow up the sale after I’d already placed the order and had an installation date.It would be good if it would be possible to place an order over the phone after measurements having been during the first appointment taken rather than making another appointment.

There were some ambiguities, scratched windows and completely different equipment than I ordered

Kept up to date from start to finish with the Window / Windows installation. Lewis who installed the Windows was very work conscious and stalled everything with minimal fuss. Thanks

Unfortunately not the smooth experience I�d hoped for when being recommended. The house incurred a lot of hiccups and eventually Malbhern did over come them and the final job is lovely however I was informed that the Survey missed vital information and the installation took 3x amount of time it was meant too, incorrect glass was fitted, unfinished job ie the cover sills and had to remind them to come fit them with missed/poor communication from team, poor time keeping from workmen due to arriving late mornings and would leave some early afternoons.

Individuals were very pleasant, did a great job and also cleaned up after themselves, including outside.

Reliable informed team.

Good service,very good job,on time,tidy, very nice person .

used this contractor for numerous year and very confident with their work.

Extremely professional and left no mess

Contractor great only big bear is the door is squeeky

A long wait between sale and installation, with trouble getting a response (failed to return calls etc). Installation satisfactory, finishing of the window/wall interfaces could have been neater. The window itself is good.

Very Pleased

Very professional, thorough and great job from start to finish. From first contact to pricing, survey and fit, we are very happy with Malbern Windows and would highly recommend using this company.Kind regards John and Trish

Product recommended is far too heavy and difficult to move. Handles fitted are inadequate to the task and will fail, they bend the plastic when you try to move the door. The fitter’s answer was to push the frame! Not even possible on the outside.

Very friendly and professional

Have used them for many years , both here and at our last address .

Overall the service was very good. A couple of small issues cropped up but resolved quickly. Workmen very polite.

We have used Malbern in the past with no problems. This job the standard of workmanship and the mess they left our property inside and out was disgusting way below the standards of a professional company . We had to have management visit us in order to get things rectified .

I am very happy with the service received by Malburn from the initial call through to completion my Windows and doors look amazing and have transformed my house. The sales team were really helpful and the fitters have done a great job, they arrived on time worked non stop and have done a fantastic job. I would highly recommend this company

I am still apprehensive about the safety of the existing lintels.

Very pleased with windows and standard of work

Excellent workers, leaving no mess and were very polite. Highly recommend.

Can’t fault them at all. Highly recommend

Very polite and I felt comfortable with them working in my home

Could have used a few more dust sheets. Not to impressed with the amount of dust.

Very happy with the new windows and doors ,the two guys who installed them were friendly and good workers, all done in two days, 10 out of 10.

Made sure the door fitted well and worked as it should . Was a very experienced fitter and installer.

They were very good overall and I am pleased with the product and their service. The sales man was not pressured either and it was very well managed process.

I found Clive the workman extremely respectful of my situation and it was a pleasure to have him work in my house.

Unfortunately their subcontractors let them down with roof

Concerned that the bay window was the wrong size and had to be altered hence a days delay in completionWrong glass sent for the bathroom window, clear glass fitted then had to be changed

very nice people to deal with thanks

Still waiting for them to sort out this patio door as it is hard to slide, hardor impossible to lock and seems to have been put in wrong so not very happy!

Simple one stop ship process with people who knew what they were talking about. Nice and simple. Yes, well done Malbern.

Brilliant guys Can’t fault them what so ever Certainly Have them back again

customer service was excellent. Sadly windows were incorrectly measured leaving big gaps which the initial fitters tried to cover up. My Husband forcefully complained and the surveyor came out and remeasured, we then had the same problem. The actual windows we are pleased with but it did cause us some inconvenience, feel sorry for the fitters if the surveyor cannot measure a job properly. They did at least put it right but I am unsure how we would have been left if my Husband hadn’t insisted it was sorted initially. Difficult to give great feedback given these circumstances. However cannot fault any dealings with contractors staff, they were all very pleasant and helpful.

No

The contractor was very professional and the works were carried out efficiently and with a minimum of fuss and disruption. Would highly recommend

Excellent work, so professional. Can not fault anything.

Builder working along side window fitters very untidy and left a mess resulting in a blocked drain, which I then had to clean out myself.

Disappointed with the mess left behind considering previous good reviews.

Took 4 months to supply and install product. Numerous problems beforehand, several installation dates delayed but progress and installation eventually satisfactorily made following personal intervention of MD

Malbern�s reception is very good, responsive and helpful. The surveyor has given me very good and useful advice. The workers for installation are professional and agreeable, fast and nice. I highly recommend this contractor. MostImportantly, Malbern charged reasonably and had given me a lot of choices to choose from to suit my budget.

Excellent service at every stage

No

All went smoothly from start to finish. Good communication from company.

This company is amazing fantastic quality amazing prices and friendly helpful staff I would recommend them to all my friends and family

After a few hiccups, wrong glass in door and letterbox issue, and some fingerprints inside the sealed glass units, which were all rectified, pleased with the outcome.

Efficient and friendly staff.Good customer service, quick response and can help me sort all the issues.

Using this Contractor was incredibly stressful. We had to use our own company workforce to finish some of the window installations, as Malbern workers were on and off the job.After an emergency meeting because of our ongoing concerns with the delays and workmanship, Wayne, Malbern Owner, got directly involved to complete the work.We have used many Contractors for multiple building contracts and Malbern are definitely one of the worst.

Well recommend , really good customer service and installation

He was very polite and accommodating.

Luckily the contractor was previously a carpenter which was useful as the door provided was, in his opinion, wider than it should have been and needed shaving.

Punctual, friendly, thorough, very good work.

Excellent fitment by Chris and assisted by Josh I think

Multiple issues with imperfect glass. Damage to plaster work and not filled on strong back door.Initial job glass was left unclean so left to us to clean and identify issues. No quality control before products arrived on job. Patch up plaster poor finish.No offer of compensation for inconvenience as required to book time away from work multiple times .

Need to clearly make customers aware of timescales and installation dates, they were met in the end. Just need clear communication from sales to installation team

From the first point of contact to the installation totally professional.

Customer service was polite and friendly but the initial sales pitch of being supplied within 6 weeks was missed by 3 additional weeks. It seemed like nothing had been progressed with the manufacturer until week 5 when we were still being asked fundamental questions about door style. Nevertheless, once we got passed this hickup, the team facilitated our multiple check ins, though some times we expected call backs and didn’t receive. Doors are great and came with extra features that we wanted, but didn’t think we’re inherently possible.

Customer service excellent-polite and friendly but long wait and incorrect fittings sent causing additional delay.

Lovely work, beautifully done

It felt like a part time job trying to contact them to get the job done. Didn’t turn up on numerous occasions and always had to tell them the mistakes they had made; eg. could fit my hand under the bottom of the door as not mortared at all, loose bricks.

Been happy with malbern from beginning to end

Excellent service throughout really pleased with the work

The contractor represented both Malbern and himself very well indeed.

I would but they have caused me too much stress and wasted too much if my time already.

All fine, smooth process.

The fitting, quality and price of the job were pretty good but I was told three different fitting dates before they actually turned up and the reason for them missing one date turned out to be a lie.

One or two unfortunate problems with the instillation but these were sorted out to my satisfaction. The customer service was excellent and the workmen very polite and obliging.

Need to check thoroughly that everything had been done as we had to ask the contractors to return as we could see daylight between the bottom of the door and the beading, this was quickly rectified later in the day with silicone sealant.

Very patient working around other contractors at property.

Awaiting replacement hinge mechanism for one of the windows. Now 1 month.Incorrect window opening arrangements – top openers not requested.

Efficient and helpful

Poor workmanship wrong size frames for doors and window and foam filled with huge gaps and broken brick which they just left a hole in the outside wall not cemented or plated just left it and told to sing the form they filled the gaps with plastic pieces.

Although there were issues with initial survey which resulted in incorrect size window being ordered, we are happy overall.

Was told the installation would take 3-4 weeks. It took over 10 weeks and still wasn’t complete. I had to chase them for an updated, they were not proactive in letting me know changes in installation times.

Nice guy, 1st class work.

Fast and friendly, very professional

Wasn�t happy with the amount of time taken to do the job.

Some issues with the door fitting but the problem was resolved to our satisfaction.

Good products, no hard sell, great workmanship, only let down by not keeping customer in the loop about product delivery delays

Windows installed well and good quality. More care could have been taken with surrounding areas such as tiles etc.

Improve communication to ensure customer expectations are met & liaise with your contractors. Took a day off on one occasion & no one turned up.

It was quite hard to contect them and they did not return messages, but when they finally came it was a very pleasing result.

I have rang several time and emailed to provide the door hinge cover which was missing. The door is making noise cringe noise when opening and closing. I have not had any reply back. Also silicone to side of the door is coming off.

The company were recommended by a colleague who was happy with their work. Unfortunately I may have just been poor timing to place an order as they were extremely busy. Some of the fitters were good, others were shocking. Communication with the office was frequent on updates etc.

N/a

Promises by the sales rep not carried through. Will have to pay new contractor to finish the job, not the result I expected from Marlburn.Fitters had to be told to fit trim pieces and short length of skirting by my wife.

I did have a query post installation which took several phone calls to resolve.

The whole team from the office to the installers were great, any problems or questions were dealt with very quickly and they were always very friendly.

A job very well done. Looks great.

I would recommend Malbern as a company, but they need to re-access the Builders they contract out to. Other than the outside contractor builder spoiling the marks I have given above, I would HIGHLY recommend Malbern. The customer service was second to non, although I think they got fed up of me nearer to the end of the job!