Birmingham Glass Services Ltd

Professional from the beginning; from requesting a quote to the final installation. At each stage, you knew who would be ‘visiting’ and what they would be doing.  Questions/concerns were dealt with, respectfully.

They were prompt and professional. I’m pleased with them. I will use them again.

Excellent service from start to finish.

Any small issues, they came back straight away and adjusted. Very pleased with products and service. Thank you.

We are really pleased with our new windows. From start to finish the service was excellent. Special mention to the fitters Sam and Sam. They were exceptional. Polite, pleasant, clean, tidy, great craftsmen.

Excellent work carried out. Very clean and tidy. Very friendly. Wouldn’t even know anything bad been changed with how neat they are

Very professional from start to finish, would definitely use again and recommend to others.

I have had 2 external doors fitted, one of them does not keep out the draughts even after being looked at again. Their solution is to put tissue paper in the centre drainage hole and they say no door is draught proof despite the other door doing a good job. I feel intimidated into paying their invoice after being visited by a manager. I am a 70 year old widow who expects a new door to keep out the cold.

Love the door and the fitting was great.

Really pleased with the windows so far. The installation team were lovely, and all the communications with them and with your office team were great. Pleased that the turnaround time was quite quick too. Thank you 🙂

They are professional contractor with reasonable pricing. Very recommended!

Great service from Birmingham Glass

Second time we have had doors supplied and fitted from Birmingham glass. Great staff and great workmanship!

Excellent communication and workmanship

Outstanding quality and professional service.

Fantastic work. Great communication from the company from the start to the end of the project.

This is quite conflicting. When there is an issue, they do not want to be proactive and take responsibility for the issue, but I know that the engineers do their best and I have seen great doors from them. But customer service is another matter. Something to work on, along with the Alunet frame

Extremely helpful and polite. Did a great, timely job efficiently and to a high standard.

Timely response Clean workAnswered queries

The person who fitted the window was reliable and on time, but the people who visited for the quotes before weren’t as on one occasion they didn’t turn up

The service provided was amazing. The fitters were polite, helpful and hard working cleaning up all mess generated. My new windows are fitted perfectly.

The fitters were really helpful, punctual and friendly. The composite door fits perfectly. I�m really pleased!

Absolutely fantastic company great service and the site fitters were the best you can get. very clean and well mannered and polite .will always use again many thanks

Superb quality time after time

Happy with the job so far!

Excellent

Fabulous company. Communication from first point of contact to when the Fitters leave the property is great!!! Quality of products is fantastic, Fitters on time, professional, very polite. Would definite recommend.

The final job is of good standard and quality. However getting the job done in a timely manner was a nightmare. Communication is poor within the business. We were told it would take a week. It started 15th July and we’re just getting to completion now.

We were not given any information regarding a choice of obscured glass at the time of survey which we should have been. The workman who attended to fit the windows was exceptional and took time to ensure that the work was done to a high standard,

The communication between the Company, the Estimator, the Surveyor, and the Fitter could be better.

Fantastic service and high quality products.

We were pleased with the work but the contractors left a large advertising placard screwed into the wall without asking our permission which we had to remove ourselves and when I emailed to complain they did not reply. I felt this was very poor customer service.

Everything was completed as expected. There was a little bit of work that needed to be done the day after installation, this was completed on time and to the required standard. Very happy with the team and the quality of the installation of the windows. Price was competitive with no loss of quality.

Work well done and tidy. Very pleasant and polite workmen who obligingly moved some garden pots.

Very efficient company. Everyone I met and spoke to was helpful – that doesn�t happen very often nowadays.Please don�t hesitate to contact this company it�s brilliant.

Really professional from start to finish.

Very good overall

Excellent and very polite

They did an amazing job. Extremely clean and tidy.

Despite the neighbours trying to block access, the workmen got the job done, Thank you

Amazing, polite and exceptional work and mannerism. From start to finish nothing but perfect service.

Found the company easy to deal with but email communication on instillation date a bit poor different emails with different dates. Service on instillation day excellent and excellent work done very pleased

Always found the contractor ,reliable, professional and good job done.

Excellent service, highly recommended.

I am really pleased with the end product and how it looks in situ. There are gaps in the service – e.g. I was not told the full length of time for the fitting – how long to remove brickwork, be boarded up and then installation. I was fortunate the contractor removing the bricks applied common sense and expertise and provided me with a way out of the house. I am impressed with how the end product looks but was never told that the doors would be put forward in the walls leaving a 3″ gap in the floor, the window company very quickly resolved this. Not sure about the sustainability score as I

Excellent service provided from start to finish. The measuring, quotation and communication were all prompt and professional. The installation was excellent – taking great care and respect for the property.

highly recommend him, very friendly and did an excellent job

They were brilliant Dave, and Shaun turned up on time. They were very polite. they did a very good job with my door and I get a lot of compliments about the door. I am very happy with the door and frame. I would defiantly recommend Birmingham Glass West Heath to my friends and who ever wants to know.

Very professional . Reasonably priced. Also work carried out on time.

Good professional standard of work

Professional, no-pressure , informative and friendly sales team offering excellent quality products at very competitive prices. Prompt delivery and installation by skilled, courteous and extremely tidy workmen. Highly recommended!

Professional!

Friendly and trustworthyFantastic attention to detail and the finish is exceptional

Excellent timely service. Workmanship was excellent and staff have all been polite and helpful. Thank you

Good advice and help during sale. turned up time, installed in time and very tidyExcellent overall service

Sales exec who did the initial measure was very poor and got certain key details wrong, which has led to design issues with the windows.Everything else was however high quality.

Excellent and efficient work

Great company to do business with.

The fact you do what you say when you say you will is a rarity in todays worldFitter quality was v goodI clicked on this link but no reference to your company which could be improved in this era of cyber fraud

Sam the fitter was exceptional. Accommodating, problem solver, very neat and tidy.

Overall the whole team from start to finish were exemplary

Friendly and very professional and would recommend them to anybody needing windows /doors excellent service and to keep all there good work up

Excellent installer professional polite and completely competent

No fuss, no mess, job done.

Very pleased with quality of the windows and doors fitted.

Guys did a great job.

Job well done

I HAVE HAD THIS COMPANY 3 TIMES WITH OUT ANY PROBLEMS .

Great workmanship on an extremely hot day. When small things found (marks on frame that had been missed). These were rectified quickly!

We’ve used them twice before and now don’t even bother going to someone else to quote. They are really good.

Very friendly and professional service . The work carried out was beyond our expectations.

The work was done to a high standard and on time.

Absolutely

1 of the 4 windows replaced had opening windows larger than originals. Installer refused to replace �like with like� as quoted to Managing Agents, or acknowledge error initially.After considerable time, Installer offered very low reduction. Installer was paid by Managing Agents without my agreement. I understand this was because they were threatened with legal action. I do not accept the Installer has acted reasonably in this matter and object to having to complete a survey before accessing the certificate.My original direct complaint on day of installation was ignored, but then follow

Very good service and high standard of product and excellent customer service

Yes I would. This is the fourth time we’ve used Birmingham Glass for doors over three house moves. Good value, friendly staff. However a couple of weeks were wasted from my initial contact by slow communication from Ben and then the order sat in the wrong tray for another four weeks so that was disappointing. Ben did give a small discount as a returning customer. I will use them again once I’ve saved up for a back door.

I suggest that it should be made more explicitly clear at the contract signing stage that the fitting of patio doors does not include the plastering of brickwork exposed by the works.

confirm order before fitting windows.

Very Good nice job and helpful lads

Very pleased with the product and the workmanship

Very friendly, felt comfortable whilst they were here, and very professional.

Absolute first class professionals and company to deal with. The surveying, install has been carried out to the highest standards.

Great communication before and after installation. Clear written information given too. Efficient workmen. Left everything clean and tidy.

Very pleasant experience from sales to being fitted.Great quality and excellent installers.

They were very professional & well organised. The work was done efficiently & the team were very clean & tidy in the way they worked. Overall a very positive experience.

Very pleased with the customer service we have received, they left the property clean and the windows look great!

Great communication prior to and after work being done. Very prompt timekeeping and excellent workmanship. Very competitive price.

Generally very efficient and did very neat job.The only negative was my broadband cable was damaged during the window installation but it was made good at the time and seems to be working ok.

The contractor was honest with his quotes and stuck to his timings. Excellent customer service.

Excellent installation by the two fitters.

Exceptional customer service

The workmen were very professional and tidy. Communication between the office and workmen needs to be improved slightly, as glass for the window had to be collected halfway through the installation and when I had my cladding and fascia fitted some of the instructions were not on the fitter’s paperwork. Having said that these issues were quickly rectified by the fitter’s and the installation was completed within the designated time to a high standard.

the contractors were very good and did an excellent job

Excellent service, excellent product , very efficient and very polite fitters.

As ever happy with job done and contractors. Only negative is a marketing board was screwed to my neighbours tree and left there. Asked for it to be removed as it is on their land and it is still up when left for work this morning.

Quick service, very professional. Did an excellent job of installing our new door.

We felt we should have been told how windows would look as house is old and so not level.

Good workmanshipOnly disappointed I could not change the glass as it was see throughMy mistake as I was stressed at the time and was rushing whilst choosing the doorGot window film on but it don�t look 100 per cent I had good correspondence with the company and definitely good workmanship and would use them again I had very quick response and they were very helpful

It may have been appropriate to discuss the potential of a level access threshold as an alternative to a full framed item

The glass fitters were tidy and did a good job but the builders who did the lintel left a lot of dust in the house.

The fitters we have had for the past 3 jobs have been the same team of lads and we couldn’t be happier with them. There attention to finishing detail and site cleanliness has been exceptional. We would always recommend birmingham glass as from start to finish they are fantastic

thy worked very hard in terrible conditions

Easy to communicate with and the workmen were all very polite and very clean around the house.

I felt I was not kept informed while fitting the windows. The wrong hinges had been fitted and the fitter left the site to get them altered. Has a customer I felt that I should have been told this. Also because of the change in the hinges they had to come back later to fit the glass. I again was not told about this until they was about to put some panels in on a temporary basics.

Mark and Sam done a fantastic job and we�re really helpful.

Very tidy workers, turned up promptly

Reliable company with excellent aftercare

Great people to deal with throughout the process. Reasonable prices and very happy with the results. Wouldn’t hesitate to recommend or use again.

Provided excellent service and product

Excellent workmanship. The 2 guys that fitted my bay window were polite, on time and left my house tidy.I will be using this company again in the future.

A very neat and tidy job with no damage to interior decoration.The fitters were very respectful and easy to get on with and we are extremely pleased with the whole project.

Great service and standard of work.

Excellent service all round

Excellent service and 1st class workmanship. Love this family firm and will continue to recommend their services.Thank you so much.

Excellent service from start to finish by all

Guys that came on the day were great. Did a great job would definitely recommend

Fantastic from start to finish. Respectful workmen! Highly recommend Birmingham glass services ltd

Very professional and knowledgable. Good timekeeping and no messing about. Very polite group of lads.

Work completed on time, to a high standard and finish.

Excellent workmanship, really clean and tidy work. Finish was perfect. Communication faultless. Would recommend their service.

Second time we have used them. Good pricing and a very high standard of work.

Excellent company. Very impressed with the work carried out.

Very clean & good workmanship. Very pleased

All round excellent service once again from BGS

clean, polite and efficient.

Only concern is that they are not a local firm to me.

We are extremely disappointed with the service provided by Birmingham Glass. We will not be using them in future.

Brilliant

Fantastic, the best.

Only concern is they are not local to me