Windowpains UK Ltd T/A Windowpains MK

Work carried out to a very high standard ,needs to be more efficient with after sales queries , such as the communication of this certificate

Great work but all after being told I would need to wait 4 to 6 weeks for installation to happen it took 4 months and repeated chasing and chasing and chasing to get a date that actually was real after 3 promised dates did not materialise.

Great service, reliable and good workmanship.

Lovely door , really pleased with it .. and top service on install

Great service, workmanship and price.

Great job and very professional

The installation was excellent. Absolutely great finish. All of the mess was cleaned up.

Have to chase constantly. Not forthcoming with information. Communication is not great. Window and doors have had to be adjusted a couple of times. Work took over double the quoted time to be completed.

No messing around at the quote stageRegular contact

First class service, very polite, efficient and professional.

Work was great, sometimes hard to get hold off and I had to chase them.

Did a very good job and notice the difference the new windows make.The communication with the firm was very good, always got a prompt reply to questions.Installation was very neat and tidy, the team friendly and cleaned up well.The product is obviously better with better sound insulation.Would not hesitate to recommend.The price was competitive.

An entirely satisfactory installation with great care to get it right.

Very easy to deal with and an excellent service

they did the job well. There was no mess and no need for any redecorating

Very good service.

professional and courteous

There were scratches on the glass panes which were picked up by tenant and not installers

Communications were very poor and the whole job took over 9 months from paying deposit to complete. Was given poor excuses why the delay and not kept updated on what was going on.

Several long delays with installation and not kept updated by customer services. Several enquiries with customer services had to be chased up when not acted upon. Several issues with the installation which required revisits and reinstallation.

The contractor was very attentive at the start of the transaction. Covid has also had a part to play in the break down of work carried out. The contractor was slow to communicate issues arising from supply . I was left to call, email for updates. Customer service was poor, the contractors secretary was left to micro manage me as a disgruntled client. I would not recommend the contractor to friends or family.

Put it this way some replacement windows, and a new back and front door took 18 months from the date of deposit being paid, and I ended up with changing the colour of the front door to get the job done. I had 8 days when work was supposed to be done and it wasn’t. I was lied to, first fitting date which had been arranged 7 weeks before I was phoned to say the fitters had overrun on previous job. It turned out nothing was ordered until 8 months after deposit paid. Several times work was cancelled while I was waiting for them to come on prearranged dates. It was a most traumatic experience.

Efficient, friendly, experienced. Left the doors immaculate.

We had several issues along the way with delivery time scales and office communications, however, the fitters where brilliant and the finished product is of a very high standard.

We got this company�s details because our neighbour recommended them, and we would do the same. They are professional and friendly. The prices are fair and they have a good range of products for you to select. Great service! We highly recommend this company.

Professional, discrete and not expensive

Brilliant job – Looks fantastic

Good product and service

Very helpful and friendly team! No complaints at all and would highly recommend!

It’s taken 2 years to get the certificate.

I am overall satisfied with the work completed however the customer service, lack of communication, numerous issues faced from the minute I agreed to have works completed has been beyond terrible.I also had to chase for this certificate and I believe they have only just registered the work even though work was completed in November, I also have received no further paperwork from the company. As per your website I believe they are meant to supply a guarantee and a insurance policy neither has been done

I am pleased with final result, price and willingness to carry out unspecified works.

Excellent Price And Excellent Quality Window. However Lack Of Communication And Timekeeping.

Windowpains used Danny from Window Man to provide the installation and he was excellent.