Prior Products Limited

3 x visits after fitting to correct install issues. Marks on the handle (replaced) and door scratches. Door did not close properly and needed 2x adjustments by the service engineer which was great. The fitter was lovely but just a shame that it wasn’t in good working order at the start.

No

Everyone from sales, surveyor and fitter were polite, efficient and professional.

Would have liked a follow up email confirming receipt of payment.

Excellent professional service with no issues and all works completed to an excellent standard with little or no mess. Schedule adhered to and any additional minor requests dealt with on site and promptly.

The knowledge of the fitter helped make the installation so much more professional. The finished product looks amazing, which we are very much happy with.

The whole process was efficient and friendly and I would certainly recommend them.

The contractor has been pleasant, we are overall happy with the work done and the fitters did a great job. However, arranging for a small amendment to be made has taken quite some time and communication from the company could certainly be better.

More accurate timings on arrival for fitment date, originally advised the morning and called the office late morning when the contractor hadn't yet arrived to be told their arrival had changed to lunchtime. Would have preferred it if the contractor had cleared our mats to one side prior to commencing work (I was on crutches so assumed they would do this as a given), also would have appreciated it if the contractor hadn't have used our newly mounted letterbox to rest his tools on, thankfully the scratches from these are fine enough that they're not that noticeable.

I company we and other friends and family have used many times in the past 2 decades. A thoroughly reliable and reputable company.

very good

Very polite team. Would definatley recommend them

Contractor was keen to get the door just right.

Quick and efficient

Quick and efficient

WE have found Prior Products to be a good company to deal with with experienced sales and installation staff. They have pride in their products and service.
Their follow up has been exemplary

We have used Prior Products several times and always found them to be efficient, tidy and a pleasure to deal with.

Having worked in the building the fitters were very friendly and were exceptional

Huge thanks to David Manners and Rich.

Professional and would definitely use again.

Nice people to deal with
Job looks very good. Time will tel

Not the best fitters, to many mistakes by the fitters, but the windows are good

Excellent workmanship. Friendly ,helpful and polite staff.

3 day job took 6 days due to no staff available.
Late starting each day resulting in me having to phone to chase them
we had to go round at the end of each day and tidy up the garden of sharp pieces of plastic, screws etc due to having children
when job was complete, ive phoned with some minor problems, which a week later still have not been addressed.

As always excellent service

Product itself is good, however the contractor added incorrect sealant causing a toxic smell. We have complained and the majority of the sealant was removed however the smell continues albeit not as strong. We are left with a continous smell which we did not have before. We believe the incorrect sealant smell has penetrated the plasterboard around the patio door, this is why the smell continues. We are in ongoing discussions with the installers to resolve this.

Fantastic service from start to finish

Not a high pressure salesman.
Understood and gave us what we wanted.
Fitters where polite, hardworking and seemed to know what they were doing.
Happy to recommend

Very happy with the product and installation team. Would thoroughly recommend.

Window fitters professional and very efficient - and nice people to have around the house. Work completed with little or no disruption to us and site left clean and tidy each night.

Very pleased with the attitude and helpfulness of all the people we came into contact with regards to this job.

The work was done professionally by experienced people. The Sales process was informative and there was no pressure selling.

I had three quotes and this company surpassed the others.
From first contact to having my new front door fitted, everyone was helpful and well informed. The guy who fitted the door (Terry) did an excellent job; in freezing conditions!
All done in less than a month, so well done, they’re a great team!
Many thanks.

Very helpful and efficient from start to finish )Prior Products)

During the installation process the contractor identified flaws in the sealed glass units and took immediate steps to rectify the problem. Simon deserves a special mention for his outstanding customer service.

Friendly and very easy to do business with.
Good quality installation and quality windows and doors.
Good value for money.
Pleasant workforce.
WE have bought from them in the past and would happily do so again.

Very punctual, efficient and tidy

Excellent prompt service; adhered to promised/projected schedule of work; very high standard of product purchased and excellently fitted by contractor.

Service was very good.

Hope to have some more windows replaced this year and would request the same fitters.

Really pleased. Fantastic job and great service.

They did what they said on the can!

We are very pleased with the installation. However, we were very disappointed with the continued delays for the installation once we had paid the deposit. The order was placed on the basis our new front door would be installed prior to xmas. We were assured the installation would be completed by 16th December. Unfortunately this did not happen. We also had a further installation date cancelled at short notice. The door was finally completed in early January. The workmanship is excellent.

I have used Prior Products on two other occasions for replacement windows and the front door - when the surveyor called he identified two problems with the front door - one he fixed whilst he was there, the other, a replacement lock was refitted after the windows had been installed. I was very impressed with this service - many thanks.

Didn't clear up the area when they left

I am happy with everything.

We're very pleased with the work. Company were easy to communicate with, turned up when they said they would and did a very neat and tidy job.

Most impressed from the outset with Prior Products. The quote was done almost immediately and fitting was done a few weeks later at a date and time agreed with us in advance. The fitter was careful that any mess was kept to a minimum and even this was carefully cleared away by him on completion. The price was lower than we had expected and we are delighted with the workmanship, the quality of the materials and also with the attitude or all the staff of Prior Products who helped deal with us.
We will be delighted to recommend them to others.

There were a couple of mistakes with the glass in the windows. The bathroom window should have had frosted glass but came with clear glass. The frosted glass had been fitted in one of the bedroom windows. We are waiting for the errors to be corrected. They should be carried out on 31st November.
Also the workmen unfortunately damaged the kitchen taps when they did the work in the kitchen. They had to lean on the sink to carry out the installation and the taps were damaged.

Good job, well done, on time.

Very professional.