AGS Windows

Very happy with the product and workmanship

reliable and kept us fully informed throughout.

Everyone was very helpful, especially the fitters who were very professional, friendly and helpful.

Have used in previous and present homes and would recommend others.

We had a couple of minor problems with our patio door. These were quickly fixed. Excellent service from all involved. Thankyou.

Arrived spot on time. Conducted himself in a friendly professional manner & got on with the job in hand.

We have used AGS for a number of projects including the gradual replacement of most of the mid-90s double glazing in our detached 4-bed house and to build a brand new conservatory a couple of years ago. We have often felt that we needed to do the chasing up to progress the pre-installation activities and keep things moving and I don’t think the final installation timelines have ever delivered what the sales team initially indicated. We have sometimes felt the window-replacement work has been a bit rushed at the end of the day and things have not always been left as complete and tidy as we might ideally expect. However, we have always been delighted with the final product and therefore we still consider it worth a bit of extra effort on our part. Notwithstanding the above comments, we would be very happy to recommend AGS to anyone.

Very Professional approach.

From the outset there was unexplained reasons for the delay in order to the factory, them miss- information given on delivery day/ fitting, The fitters were polite and helpful but unfortunately the outside wall cement filling was left in a bit of a mess but thankfully their supervisor returned and rectified the situation to a much higher standard.

Paul did an excellent job although he took a little bit of time his work was excellent cannot fault

No

Very nice people to do business with.They had a lot to do (replacing thirteen windows and two external doors), but they made the whole process painless and stress-free, from the initial meeting through to completion.Everyone I dealt with was pleasant and professional, and I had complete trust in them, which they proved was not misplaced!

Darren who carried out the work was excellent.

Bob and Mark were so professional polite and worked so hard and so tidy our windows look amazing thanks to them

The surveyors and installers were brilliant but the back office staff at head office were atrocious.

The installers arrived earlier than expected which was useful. They installed the windows without fuss and cleared up after. They were cheerful and polite. I have no criticisms! The windows are exactly as required and are satisfactory.

Contacting was chaotic ! Darren was excellent workman !

Excellent job done very pleased with the results.

The installation took considerably longer than had been allowed for because of both the age of the property and the workmanship of the original door installers. The engineer though took extra care to ensure the finished product looked absolutely perfect, working late into the evening and achieved a 100% finish. An excellent job that I would recommend to anyone looking at a composite door -not the cheapest but certainly the best I have found.

very Happy with it all.

I found the salesperson to be a little off hand /rude when I was asking questions regarding our door after the initial agreement-and unfortunately I felt there was no reassurance from him. That would be my one feedback. I appreciate everyone is different . However, everyone else has been terrific with their customer service and workmanship .

Good job done and completed very well.

Great all round.

Overall, very good. Windows seem good quality. Very pleased.

Fitters are goodWrong ironwork on all back WindowsOne window crackedRestraints missed off French doorsVents not fitted properly on some windows (above took 2 months to fix)Incorrect window fitted in bathroom window (took over 2 months to rectify)On calculating payment they overcharged us over �700 which we would have paid had we not double checked and noticed the mistake.

Really great contractors – very professional and considerate. Fantastic job! A very happy customer here.

Contractor worked well and progressed with no issues. Kept the client up to date on progress.Snagging issue reported – the alignment of the door within the frame is out causing the draft strips to be pulled out of the frame., awaiting a response to resolve, e-mail sent on the 29/2/2024.

We have been impressed at how this installation has been implemented. AGS responded well to our enquiries and requests and allowed us the space to make our decisions without pressure. We shall use them again.

Excellent worker all round

Very good job , a little bit pricey

As detailed in the previous submission of this form – my experience of AGS and Certass has been clunky at best. Efficiency, aftercare and timekeeping all the way through.

I told the company that we had just had new carpets fitted and I was glad to see that they bought plenty of new dust sheets with them.I was less pleased when they fitted glass with black lead work as all our other windows, some of which they had installed in the past, have silver lead, when I questioned this I was told that they only used black. If that had been pointed out to me earlier I might have gone elsewhere.

The installation work was completed in a timely and professional manner, albeit a day later than planned, and I am very pleased with the quality of the product and workmanship. Completion and issuing of final paperwork has proved to be a problem, though.

Initially great service and speed but correcting the several errors/misfittings has taken a huge amount of time (6-9 months at time of writing) with some still to be rectified. Recommended as yes but I�d give a very strong warning to anyone that I made the recommendation to.

The work was done with great care and great attention to detail

Excellent service . The installer was efficient and very tidy everything left spotless.

The chap who came for fit was met by a few challenges that were left by previous fitter from AGS and sorted them all out plus the Rep that came to see us was extremely helpful

Well priced windows which appear well made and well installed. Very satisfied

As the windows have been in less than a week I couldn�t recommend to anyone yet. I need to see how they wear over time. The workmen were lovely, they started very early (luckily our neighbours are early risers) They worked hard. It was however, much messier than anticipated and I had covered and moved items from the room. They had lost their dustpan and brush and didn�t have a hoover. The windows look lovely and it is much quieter in the room.

The contractor did what they said they would do, on time & efficiently

Great windows. Good price. Fitted speedily and professionally.

I would not use this contractor again because their administration is disorganised.

Initial consultation confirmed no scaffold required. This was then changed to indicate scaffold was required at a cost to us. If guarantee and warrantee is issued , this needs to include cost for scaffold as any repairs may require this, which must not be at our cost.

I thought the work that they did was very good. And would definitely recommend them

The Fitter was the best we have met in the past ten years. Excellent job.

We were very happy with the contractor, Tristram Tyrell, who installed the doors. He was very friendly, helpful and efficient and we are very satisfied with the standard of his work. We would thoroughly recommend him.

Tristan was our main installer and worked at our property for five days. He was both approachable and helpful and overall did an excellent job.

Following a missed appointment we had to contact Launa Windows for a revised installation date.That said, on the day the fitter did a first class job.

Due to a mix up between the contractor and the supplier? and my unexpected admission to hospital the contract was subject to some delay. However the above scores are relevant to the product and fitting

All good so far.

You will note that for Customer Service and Reliability and Timekeeping AGS Windows have received a very poor score. This is due to the fact that on the original day arranged for installation, they called 30 minutes before the installers were due to arrive to say they couldn’t find our windows. It turned out, after trying many avenues to try and get some customer service, that the windows hadn’t been manufactured in Britannia Clevedon due to an error in their procurement system. The windows were then not ready for install for a further six weeks, making it 19 weeks it total from the date of th

Very polite sales representative and installer.Neat and tidy workmanship and I’m pleased with the windows themselves. So much so that I intend to have the rest of my house done to match them using the same contractor.

Rob has done a great job.

Pre-Contract communications could have been better – we had to do a lot of chasing to get answers to questions.Installation was booked in with us for 3 days but the installers were diverted to another job on day 3 so they had to return to us to complete the job on day 4 which disrupted our plans.Notwithstanding the above comments that explain our scores, we are actually delighted with the quality of the product and the installation which is why we would be happy to recommend AGS to anyone.

Very pleased with the windows and the installation. Would definitely recommend them. The fitters were very efficient and knowledgeable and a pleasure to have working in the house

AGS have done a lot of work for us. Their installers are experienced, skilled and pleasant to deal with when installing. Sometimes you have to be a little patient with the office now that they have been taken over by the Brittania group.

The subcontractor used for the base extension did not seem to complete the works which were then done by the installers and my builders.The installation was planned for 4 days but actually took nearly three weeks.

Lack of co-ordination, appointments arranged and then not honoured, installation dates moved. One Incorrectly sized window provided at the initial installation so a replacement was made which was then delivered and to have been incorrectly sized again, so had to be remade for a third time. In the meantime, we were left for many weeks including over the Christmas period with an ill fitting window which was very draughty and cold – little in the way of apology and clearly no intention of any compensation for the disruption nor any recognition of the extra cost incurred in heating the kitchen du

Excellently done job

No

It has taken six months to get this Certass Certificate due to the work not being signed off. Bridgette has been very co-operative in trying to sort this problem out.

They were very professional explained everything and got on with the job in hand.

AGS have provided a fantastic service to across all of our home improvement projects, great well trained and highly competent teams and especially the General Manager Paul Symonds who is excellent!

Good product, good workmanship, polite and helpful door and window fitters but office communication with customers is tardy, unreliable and needs to improve.

The internal threshold (white oak, selected by us), was not fully secured in position allowing for wood oil treatment. The sealant used was not well enough applied to bond the timber to the floor. We have since used industrial trade adhesive which seems to be more effective. Further clear sealant has also been applied to prevent under floor drafts.

no

I have had a few issues with my job