St Ives Windows

I had delays and issues with my job.

We had a few issues with our insulation that took a long time to rectify.

Customer service issues

There was a lack of communication throughout my job

A very well done job

Very good product and installation team were excellent. The surveyor was good. The salesman was very poor and unhelpful and we nearly decided not to proceed. I understand he no longer works for them.

Ordered in February but not fitted until December with no updates given from company.
Front door locking mechanism not as discussed.

Product is fantastic, customer service is terrible. When contact was made, the staff were very evasive on delivery dates. The product was promised 6-8 weeks from order. It was actually 6 months! Ultimately, adding extra cost to my build as it delayed plastering, rendering, decorating etc.

Poor after sales service.

Tenant mentioned the work was completed to a good standard and was happy

Overall very good job , very happy

Thanks