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27 Victoria Street ,
Kettering,
NN16 0BU
No description available
Active
Active
Customer Service
9.32
Reliability & Timekeeping
9.51
Tidiness
9.64
Workmanship Standards
9.65
Product Suitability
9.79
Excellent service from start to finish. Work was to a very high standard.
Best contractor ever - so professional & great fitters.
Very pleased with the whole process and the amazing end result..
I will not use again or recommend to anyone based on poor customer service and communication
From start to finish I cannot fault all the staff involved, very friendly and answered all my queries quickly
Very very professional with a good eye for detail
Great to find a good reliable contact
Arrived on time worked tiderly and high standard workmanship
VERY GOOD, THE FITTERS DO A GREAT JOB AND ARE VERY CLEAN AND TIDY
I would recommend , but with a warning that they demand final payment before work starts.
The 2 contractors were lovely and very polite and helpful. Nothing was too much trouble for them, they were fantastic they went above and beyond to make sure we were happy with everything done. They did a fantastic job and we are really please with all the windows.
Very nice job
Very Pleased
Great job and service.
I rent the property at 19 Playford Close, Rothwell, and my agents Results Estates, Rothwell in an email to me of 28 March 2023 stated : "No issues with the new windows or doors, tenants said they already feel difference its much warmer in house and looks lovely.''
The staff and KP Glass Ltd., were very helpful and the process of selecting windows , glass, doors and installation seemed to be very efficient.
Fitters did an excellent job ~ very impressed and highly recommend.
very easy to work with remotely
Chaotic, did not finish or do the work properly.
Had to get them back 3 times to fix shoddy work,
Absolutely disagee. We were asked to Supply & Install Ali Frames in a time frame that was very tight & we were put under immense pressure. Half the order was delayed completely out of our control. We understand this is frustating but the customers were unreasonable & demanded we fit what has been deliverd. We complied and split the job as requested only later on a complaint was made that we did not install the job in one hit?It was a big job and we admit we had challenges along the way but these were resolved quickly. They informed us they were over the moon on our last visit!
Excellent standards of product and workmanship.
Good product and very pleased with the job once completed.
The Workmen arrive on time very pleasent, left the work neat and tidy .
The rep that came to us was quite pushy and didn't fully understand or explain the products. We felt there were assumptions made about us as and she therefore treated us accordingly (as if we would pay over the odds as we have a larger than average house.
There were various mistakes made resulting in a second home visit as our initial choice wasn't possible.
We are happy with the end product and the customer service from Gemma once we were dealing directly with her.
Thank you for your feedback. I have spent time with Maureen since to ensure she is more up to date on product knowledge. We have gone over all of your comments and appeciate your honestly helping us to improve our knowledge and making sure that our sales team do not come across pushy.
Thank you for allowing us to complete your job we are pleased that you are satisfied with the end product and service.
All work completed on time to a high standard. Kept me fully informed from ordering to installation.
Very friendly and easy to do business with.
An efficient and tidy company
Ordered 6 keys but only received 3.
Just excellent !
Only complaint I had was that we asked for 6 keys but were only provided 3.
The installation of my fathers patio doors was smooth and hassle free.
The contractors were so patient and kind to my aged father .
Not even a mark on surrounding paint work .
Great value and the doors strong substantial the handles were also great quality ,I would highly recommend this company and the makers of the doors many thanks
No
Brilliant
excellent workmanship
Communication was great, pricing was reasonable and the work was carried out to our complete satisfaction.
The first frame was clearly faulty but this company still went ahead and fitted it obviously hoping I wouldn’t say anything. Second door was fitted with the locking mechanism not working properly, had to come back again but never turned up on the day they said they would. To try and cure the problem with the locking mechanism the fitter actually chiselled a bigger gap in the door. How long this door will last is any ones guess but hopefully the guarantee will be of use if it goes wrong.
There are rare cases where the supplier products are faulty. Sometimes it does not come to light until the product is installed. We ordered a new door & we were informed at the end that he was happy and satisified with the job. The customer demanded compensation but we did'nt feel this was fair as the issues were resolved. The complaint had not come to light after compensation was refused and a negative review left. We encouage customers to always contact the office we will return until any issues are fully resolved.
From initial contact to finishing the job these are the best building contractors that I have ever had undertake work for me.
Pleasant, considerate and very helpful.
Very good service . Very please with the doors and fitting.
A surveyor failed to turn up & didn’t contact me to let me know or apologise.
He left it to the office to phone me the following day.
We apologise that this happened. It is very rare that our surveyer would not call the customer to advise he is running out of time to make an appointment
We can only apologise for the inconvenience that this caused you.
Very friendly and professional. On time and completed the work to a high standard would definitely reccomend
Good job but very untidy
The contractor started on the due date, completed the job within a week .
Given the short days and variable weather conditions it was quite outstanding how they coped.
VERY PROFESSIONAL AND NOTHING WAS TOO MUCH TROUBLE.
Highly professional, polite, friendly & courteous service provided by all staff from initial consultation through to final fitting.
The Administrator kept us fully informed and updated on the delivery and installation timescales at all times & the window fitters were professional, competent and tidy in their work. The double glazed windows are of high quality & already proving to be energy efficient. Without hesitation would highly recommend KP Glass.
Very pleased with the work undertaken, and will use KP Glass for any furture work.
KP Windows were absolutely brilliant from start to finish. Would highly recommend their services.
found no fault in the product or workmanship
They couldn't put our lock on the door.
Didn't like the handle...my fault, not actually shown a picture of any window or door
Very accommodating and considerate of customer requirements. I would recommend them to my friends and family.
Brilliant service, really pleased
Original communication good. office communication not so good but improved immensely as time and work progressed all workmen excellent and a good finished job
Very conscientious well made and fitted
Steve Lyydall
Card No. 009496
View SkillsCard No. 009496
installation
surveying