VELUX Company Ltd

Friendly and competent installers who did a very good job

Efficient and reliable, very courteous and tidy

No

We were kept well informed during the whole process from purchase to post installation. The installation was very professional and you would not of known anybody had been in the house other then a new window fitted.

Excellent work, very happy with windows

Very tidy and efficient

Andrew was knowledgeable, professional and very helpful to me with the operation of my new window.

I contracted with Velux Ltd who supplied the product to do the work but it was their subcontractor that actually carried out the installation.
As the work related to a replacement Velux window in the roof I was unable to view the installation work in progress and only saw the finished installed product which looks satisfactory. The actual installation work was not seen, nor was I invited to view work in progress nor on completion. After departure of the installer subcontractor I noted that the trimming architraves to the roof opening were poorly replaced with some amateurish efforts at mastic pointing and some disturbed plasterboard fixings. These minor items will be rectified on redecoration by myself.

Really friendly team, on time, speedy installation and it looks great. Could not recommend them more.

The was contractor quick and efficient with little noise or disruption.

Excellent service Andrew the installer neat and tidy

Very professional – would recommend.

Very tidy and efficient.

Perfect installation Thank you

Very efficient polite hard workers

Company installed windows and did not make good around then told me to go to local diy shop and buy products to make good. Would not recommend.

Pleasant and courteous very clean installation

On time, always kept informed of pre delivery details and a good job carried out.
 Only suggestion. Need to take window details for the customer if the window is in a difficult position, for registration purposes

Noticed and pointed out a minor flaw in the glass supplied. We subsequently negotiated a satisfactory price reduction.

It helped that he was local, he knew where my house was without me having to explain in great detail. He was very tidy and polite. He gave suitable suggestions for the extra work required on the redirect for my flue.

A very thorough job. Would recommend.

Professional throughout.

The fitters were excellent. Really friendly, very tidy and very professional. Great job thank you.

Velux certified installer Daylight Doctors have left the tiles on my roof stuck down with mastic, there are a number of raised tiles. The aesthetics is very poor and i believe water will eventually seep through. Velux say this isn’t a problem. I see it as sub-standard workmanship.

Good communication skills, very pleasant and tidy, had a lot of respect for my home,
Took the time to show me how to use the skylight window, and solar blind, would recommend

The Velux-appointed contractor was superb, did a great job and we engaged them to do a chimney stack repair and a partial attic chimney breast replastering, both of which were extra to the Velux skylight installation and all of which were reasonably priced and executed to a very high standard.

I found the entire experience of dealing with Velux extremely helpful, from ordering to installation. Would highly recommend.

Very professional and courteous

CLEAN TIDY PLEASANT ON TIME AND VERY KNOWLEDGABLE ABOUT VELUX. DID A GREAT JOB. DELIGHTED

NA

Super installation by Sam, quick, tidy and coped with a few problems along the way. Described use of windows and how to clean effectively. Rectified original builder poor installation, hopefully this will result in no further leaks and water ingress. Excellent overall experience from installer and Velux from state to finish.

Did a great job. The only issue was a last minute rebooking due to staff sickness.

No complaints. Turned up at the pre-arranged time, left everything tidy. Good communications to rearrange when the weather was unsuitable.

Quick, efficient and clean service. No complaints.

polite, friendly got on with the job cleaned and removed rubbish at the end of the da.

Excellent team, very clean, very tidy and very helpful.  Could not ask for more.  I would highly recommend them.

Work completed to high standard

Excellent installation carried out and very pleased with the product.

Failed to turn up on the agreed day. Appalling customer service from both the installer and Velux. Velux refused to take any responsibility whatsoever.

We were very pleased with the way the installers prepared the house before they started work, laying down carpet protectors and plastic sheeting. They also kept us fully updated during the day on what they were doing and vacuumed the area before they left. A really good clean job, we certainly recommend them.

Excellent workmanship & they went above & beyond what they needed to do. Very pleased with their workmanship & profesional actitude.

AML Builders were consummate professionals. You couldn’t hope for more friendly, competent builders. They left the site clear and hoovered every day, and completed the job on schedule over the holiday period. I would absolutely recommend them to family and friends.

Damaged top roof arch tile replaced with one that was a completely different colour

Steve and Mark were fantastic. Prompt, reliable, friendly and competent. We were kept updated of progress throughout the installation, shown how to work everything and tidied up very well afterwards.  Very happy!

Really impressed with their work. Even cleaned up the red dust from my outside area where they’d been grinding tiles!

Excellent Service. Would recommend him.

Good communication in the run up to installation, and good team of workmen on the day.

friendly helpful and efficient

Very pleasant guys. Quick workers and a good job done. Thanks

Very knowlegable and helpful with all questions, work was carried out to an exceptional standard and all rubish cleared and taken away, a credit to you.

Very pleased with the professional service I received from Velux and their choice of installer, the whole process from start to finish was clear and throughout I was well informed in terms of product choices and what the installation would entail. The installers were punctual, polite and respectful of my home and I thought that their work was of a high professional standard.

Contractor was excellent.

Installation date slipped 1 week due to late delivery of the products, otherwise all good and very pleased with the new windows.

A good professional job done by Velux

My installation was very efficiently done and the installers were friendly and considerate.

Very efficient and friendly – did a great job with no mess. Helpfully explained what they were doing

Professional workmanship, clean and efficient. Overall cost to supply and fit was very reasonable

Installation team really friendly. Work completed in a timely and very competent way. we are vey satisfied with our new windows.

They were first class. They arrived as scheduled. Protected the property and did the work as specified. We are very please and would have no hesitation in recommending their services.

Installed a slightly wrong velux due to a warehouse picking error. But still one that was suitable for the job and otherwise they were great. Would definitely recommend.

Essex roofing who did the work were great

Velux I’m not so sure about

A#an exceptional installation job.

They were friendly, professional, understanding, accommodating and tidied up well afterwards…all that despite the freezing cold weather.

Very clean and tidy worker. The area around the window looked so clean and we were so happy with the results.

They were quick, efficient and very polite. The area they were working in and the access areas were left spick and span. They were also very quiet

Thoroughly excellent. The only minor observation is that it could’ve been good to put an extra dust sheet on the bed that was closest to the working area. Also, as I’d just had my stair carpet taken up, taking dirt up and down the stairs wasn’t a huge problem. However, if I’d had carpeting down (new or old), I’m not sure what would’ve been done to protect it.

Very knowledgeable and friendly great job . Thanks

Very clean and tidy work. Professional and got on with the job in hand.

Well planned and executed, sign left clean and tidy

Excellent

Friendly, helpful and efficient. Left everything immaculate.

Contractor was very polite, helpful, friendly and professional

Excellent workmanship. I will definitely use them in the future.

The installers were reallly good. Professional and tidy afterwards.

The contractor who came to sort my window was brilliant. Careful and respectful in my propery, explained how the window worked and cleared up after his visit. Very friendly too.

In clarification the scores given are against Paul who was most helpful and professional however if I had to mark Velux as a company the scoring would be significantly lower as I have been very dissatisfied with their professionalism.

Contractor was great – good communication, arrived on time, was friendly, and did a fab job!

Kept up to date with progress on delivery of replacement parts so we knew how well the project was progressing

Couldn’t have wished for better.Punctual, friendly, tidy and clean.Finish product fantastic.

The contractor had great communication, the fitters arrived on time and worked professionally to install the windows. Air areas were cleaned after installation and I was given a comprehensive overview of the window system. A really excellent company with skilled tradesmen.

Very pleased with service provided by Velux.Professional and helpful, good company to deal with.

He was very polite and patient. He explained everything and left the place tidy. Was very happy with installation. Only fault was with velux for not explaining something to me prior to the installation.

Velux were very quick responding to my request for a quotation and providing a contact for for the contractor carrying out the installation. The Installation Contractor (AR Windows) was extremely efficient and helpful when a change of installation date was required due to unforeseen circumstances.

No problems with Velux however they rely on external contractors for the installation work. In our case we had some housekeeping issues with the installer and some minor external damage plus we had them back twice before achieving the correct spring tensioning and operation of the top hung windows.

Clean tidy workmanship.

The installer did a great job

A great service overall. Thanks

Arrived on time. Excellent workmanship . Good communication skills. Good problem solving skills when difficulties with access were encountered.I was very pleased with the installation.

Just like to say a very big thank you to Andy and his team for doing fantastic work , I cannot recommend highly enough ! Brilliant just brilliant .

Professional, good communication, and very good at his job. An excellent representative of your company.

Pleasure from start to finish. Wouldn’t know they had been except for new windows

Lovely guys. A pleasure to open your house to.

Very very good

Great Job, very professional team. Tidy and friendly Highly recommend

First class installers.

good quality product well fitted

Very polite and helpful!

They were OK, nothing special.

Great service

Very professional and tidy with an end result we are very happy with. Thank you!

First class team. Good installation, experienced guys and efficient installation with the place left in a clean and tidy condition. Excellent work *****.

AR Windows were fantastic, they did a very good install, tidy & worked throughout the day to complete� Couldn�t recommend them enough.

Polite and very professional

Amazing service from start to finish. Very easy process, from intial enquiry right up to installation. Clean, tidy and friendly. Very happy.

Excellent team

Delighted with contractor – Ross Roberts who gave excellent advice at survey on right windows/shutter and a clear picture of sale and implications for work. Then returned and installed 3 windows for a refurbishment ensuring a high quality finish and quality outcome. Then fitted a 4th window for us on scaffold – after carpet and furniture back – leaving premises spotless.

These are fantastic workers, worked quietly and efficiently and basically just got on with the job. Very friendly and approachable cleaned area with hoover after fitting. Had to replace a faulty glass . I wasn�t confident I was closing window properly after they had left2nd time as it had been a very hot afternoon and window unit was left open. I rang them as they were on the return journey to their base and they must have turned around at next roundabout to check the unit again. It was not a fault they could find but fiddling with fixings and angle of unit , measuring and rechecking the seals

Leon was polite and professional Good time keepingRespectful and helpful

In all honesty I cannot recommend the contractor enough , very rare for me to say this but AKA building services were just brilliant in every way . Simply the best !

Toby Pike was excellent.I have recommended him to other neighbours already! I should have ordered the product via Toby. I went through Velux and found the process very complicated and communicating with Velux difficult.

The installation and advice provided by the contractor was excellent.

Product Suitability at a 6 is due to the fact that Velux dont make a replacement window the same size or very close to the one that was installed. Not sure why this would be? Just creates more work for the installer and more work for me, having to finish the gaps internally.

this velux window above my desk has made a huge difference to my life. No more cold draughts above my head . Also a cool breeze in summer if I open it. If I accidentally leave it open and it rains it closes automatically . Powered by solar! Love it! Well done Velux and team.

V helpful and efficient

Contractor left nails on roof and on gravel driveway which were hard to see and good have resulted in damage to car tyres

Just what you would wish for, on-time, competent and tidy.

The product is great, the installer Velux sent was terrible.

Great service, really pleased with them.

A very helpful installation team that were very friendly and efficient – I would highly recommend there services

Very friendly and helpful team. Was quite a long wait but I think the bad weather caused a long delay

Job done no fuss and worked very hard.

The two lads who did the work replaced the 4 windows in a day, were very efficient, clean, tidy, polite and cooperative.

My address is : Abbey Pottery, Kettle Bridge Lane, Cerne Abbas, Dorchester, DT2 7GYand Not as shown abovePlease correct this

Very helpful and prompt with installation.Very pleased

Were very professional and polite. Came back to sort out a problem that I had caused.

Very professional and efficient in all matters. I would not have any doubts about doing business with them in the future.

Efficient, reliable and excellent results.

No found them approachable

Very helpful and informative about the upkeep of the windows.

Very satisfied and happy with work

Very friendly, communicated with me well and worked around my schedule, respected our property with dust sheets and covers, and followed up within a couple of days to do some last finishing off

The above ratings refer to the installer. The service from the installer prior to him actually knocking on the door was very poor but once he finally arrived he made a very different impression. I would recommend him for the actual installation but with a caution about contact and timing. If we needed another window installed I would be happy for him to do the work because I would know to have low expectation of what would come before.Ratings for the Velux office would be different.

Contractors were pleasant and gave me confidence in them. Very happy with the work carried out.They were helpful and gave advice about how to use the product. No complaints.

Excellent work, very professional and friendly

Contractor was efficient easy to deal with and informative

Excellent very tidy and positive men knew what they had to do and worked as a very good team .Left house clean and tidy .Would use them again and definitely recommend

I was very impressed with the work carried out. The contractors were very professional, neat and tidy. Highly recommended.

Excellent service from first call to after service . Excellent fitting.

The person doing the work was very pleasant and kept me informed. He tidied up all the debris and over all the standard of workmanship was excellent.

Velux product is good, people who installed the window were good, (but haven’t checked the roof yet as they had to bring the window up the outside of the building, so waiting to see if any damage was done with 4 of them climbing all over the roof for the kitchen and bathroom). After care service, waited over two weeks to hear from the “make good person” with no contact in between, so had no idea when they were coming to finish the job. So this part of the service was not good. Velux when hearing about this, did give a good will repayment.

Ross Roberts arrived promptly, and proceeded to work carefully, cleanly and very efficiently, and was patient with any queries we had. We are delighted with his work and would highly recommend him.

Excellent

Reliable, professional & good workmanship

The fitters did an excellent job and were extremely professional and courteous. They were a delight to have around, and I would strongly recommend them to others.

The contractor was very professional, very tidy and done a great job. I would recommend these guys to everyone.

The fitters were very efficient and tidy. We were very pleased with them.

No

He was excellent

Excellent end result. Would have liked quotation process to have been smoother but very happy with actual install and final result.

Not only reliable and good quality workmanship, but nice people too! A pleasure to have them do the work for us.

Only 3 issues;Could never speak to the same person twice.Did not do a proper site visit to check out the installation but relied on my photographs. I advised them because of the location that I thought it would be a difficult install, but it resulted in a wasted visit for the fitters and delays, because they hadn�t got a tower scaffold that would fit.They sent me a satisfaction form for the aborted install and I had to make repeated requests by phone and E mail for a new one.On a positive note the installers were very good.

The contractors were very professional. The work was done to a very high standard. Internal scaffolding had to be erected to access the skylight in the hallway, with no damage done.Would definitely Josh and his team.

Our contractors arrived on time , worked continuously hard to complete the work to what i currently believe to be a good standard.

Very efficient, polite, tidy and explains work carried out in detail.

Polite, friendly and efficient. They took care of my property throughout the installation, which was completed very tidily and quickly. Both replacement windows were fitted in a day. I’m very pleased with my new windows, and they look fantastic!

Worked very well pleasant people

The contractor could not have been more accommodating very thorough tidy and sociable.

Leon of LC Roofing Ltd was excellent

Friendly and very helpful team.

An excellent fitter, knowledgeable, pleasant and very efficient.

Great job and advice given regarding velux window re fit. Clean and tidy and even fixed a few broken tiles which we had spare in the shed.Thank you

The installer was very professional and appeared to know what he was doing. He arrived on time and completed the works in 2 1/2 hours. He communicated throughout from date of informing me of installation. Everything was left tidy. The velux window appears to be in working order but only time will tell if there are any niggles. The velux window has only been opened once since installation. Very pleased with the installer hence ratings above. However, it took a number of phone calls to velux chasing order and date of installation (I would score 6 here for reliability and timekeeping). I had wai

Andy and his 2 sons were very professional, polite and hard working. We would have no hesitation in using their services in the future and would happily recommend them to any prospective customers.

David and Bryn did an excellent job, and were respectful of property. They put down protective sheets to save carpets and cleaned uo after wards. They were both personable and very pleasant. I would highly recommend them.

The contractor used a sub contractor for the job, who worked alone and left the job unfinished

Excellent service and very freindly

Andrew was brilliant: skilled, professional, friendly, tidy and helpful – and returned afterwards to sort out the wiring in of the window.

Very professional,hard working and considerate

Installation was of a high standard and contractor was everything you would hope for when engaging a team to complete the work undertaken. I would highly recommend and rate them as “Excellent”

All round excellent service from them.From the initial contact from them through to the installation itself it is refreshing to still get such a top class service. Please thank Giles & his team for me, they deserve high praise.

The operatives gave us an ETA and arrived as scheduled. They took care to protect the property and explained what they were going to replace. They confirmed the existing surrounding and supporting timbers were sound. After fitting, they checked and ran through how to operate the new Velux. The old window, packaging and debris were all cleared away. Thorough job.

Very clean and today all old windows ect removed.

I would recommend the product and the installer but the service from Velux was mixed

Rosss Roberts were exceptional in replacing two loft Velus windows . They came at the times agreed: on the first occasion they took out the old windows and disposed of them then inserted the two new ones involving some cutting of existing tiles. All done in a couple of hours with seven people working quietly and efficiently..As the blinds we ordered from Velux had not arrived with the installer we agreed two of them would come back when received. They did so and were completed to our satisfaction within two hours and all mess (slight) removed.

Superb work. Excellent service.

This rating covers the totality of service from Velux, which was drawn-out, laborious, inaccurate and expensive. The installer was cheerful enough and helpful in restoring damaged roof tiles but left difficult plastering and redecoration work to be done (saying it wasn’t his job).

Excellent and efficient work.

Could not have asked for a better attitude or job.

They were punctual, clean and tidy, friendly. They did the job extremely well. I didn�t even have to touch up any paintwork. They tidied up everything when they left. Absolutely top class service.

Polite on time and professional and knowledgeable about the product.

The Contractor was attentive and helpful throughout the entire process.

Did an excellent job, replacing the old window in about 4 hours.

Arrived exactly at the time he told us he would, just got on with the job and we hardly knew that they were there.could’nt believe that they completed the job so quick, everything tidy and no mess whatsoever.Adrian showed me what they had done and explained how to operate the window, and everything was left clean and tidy.We could’nt be happier with the whole experience.

Thank you!

The work was carried out quickly and efficiently. I was very impressed. I am enjoying the warmth and quietness of my new windows.

Excellent standard of work, very approachable and kept us fully informed

It was a competent job.

Very polite, tidy and as far as I can see good work.

excellent workmanship

The fitter and his son were excellent. The standard of workmanship was impeccable, they were friendly and easy to have around. Would strongly recommend.

Was really impressed with the service provided by the contractor

AN EXCELLANT PAIR OF MEN WORKING AS A TEAM.

Very efficient.Pleasant personalities.I have already recommended the contractor – Essex Roofing of bishop’s Stortford – to somebody else.

The installer (Scott Bambridge) was excellent!! The same cannot be said about Velux Customer Service. Although they were all lovely, helpful people, I can’t help but feel they’re hugely understaffed. I rarely managed to contact the same person twice. I often received emails chasing me up, when it was I waiting on them to answer my email. Business practices at Velux Customer Services needs a full review and appropriate resources deployed or potential customers will go elsewhere.

The whole process was very simple and uncomplicated. The work was done in a professional and efficient manner. We are extremely pleased with our new Velux windows!

The whole process of replacing two Velux windows was handled by the Velux team from the identification of suitable replacements through the selection of fitters and ordering of products to follow-up checks. We were very happy with the entire operation.

Fantastic service from the first phone call to contact VELUX in respect to replacing my windows. Service, advice, quality of workmanship and products are superb. The only thing better is the customer care, back-up and communication from every single member of the VELUX team. Probably the best whole event process I have experienced. Thank you to the whole VELUX team.

The contractor who installed the windows was good. The admin/ internal communication for Velux as a company left a lot to be desired in terms of each individual understanding where I was up to in the system. The end product is good the process of getting there was at times frustrating

Very efficient, worked quickly and left everything clean and tidy,

Issues with fitting in file with Velux. Please do not share this with the fitting company as I don’t want them contacting me as I found dealing with them quite stressful. I have to fill this survey to get the certificate

Accommodating for change of schedule, courteous in communications and removing shoes before setting up dust sheets, fast installation, good clean up at the end

Excellent service from Velux, with first rate window fitters

Incredibly helpful, tidy, communicated with me very well.

Very tidy Job, great communication and turned up at time agreed.

Excellent service

Friendly, reliable, efficient. Very impressed.

They were great

excellent in all respects

Really helpful and friendly and cleared up completely afterwards. Excellent all round.

Had two different contractors – one to fit the windows and one to rectify a fault identified by the first. No fault of the contractor but the windows were the wrong size and couldn’t be fitted until replacements had been manufactured, and then it took Velux two attempts to fix the new springs that were identified as necessary by the first contractor.

Our Velux window was replaced by Colin and Aidan from Bracken Lofts Ltd on Tuesday 06/02/2024 . We have already written the following to Mary  at Bracken Lofts Ltd on the 08/02/2024 –” This is to restate how pleased and completed satisfied we were with the work carried out by both Colin and Aidan . They covered our stair carpet leading up to our loft room and then covered the floor in our loft room before continuing with the task of removing our old Velux window and replacing it with the new one . They left the loft room and stairs clean and tidy and then took away the old window on

Kept me informed. Explained issues clearly.

Helpful and did what was needed to complete the job.

Tidy worker and very pleased with final result

Courteous and professional throughout. Would not hesitate to refer or use them in the future.

Great contractors. Good workmanship. Worked hard; quick and efficient. Left the premises clean.

Efficient and professional

very clean and polite

the very proffessional kept me fully informed a very good service

Contractor did a perfect job and was knowledgeable when ask questions

Polite, kind and fast! I�ve had a few companies try to install Velux windows and couldn�t do it but these guys were in and out within a few hours! 10/10 job

Excellent company. Tidy, professional, on time, pleasant and friendly.They even vacuumed the front garden to remove dust.I can’t fault them.

My comments about customer service and reliability/timekeeping apply to Velux as well as the contractor.Velux was not as efficient as I would expect in terms of arranging the job. The whole process took far longer that anticipated, which I was not warned about.Generally, I was happy with the contractor, but the work was split over two separate visits (because of poor weather) and I had to chase both contractor and Velux to ensure the second visit happened within a reasonable time frame. Some of the cement work on the roof was not as neat as I would have hoped – this makes a difference to o

contractor was great, Velux were very tardy.

Perfect velux installation

Excellent experience dealing with Velux. Everything was carried out as stated and when stated. Personnel were extremely helpful, knowledgeable and a pleasure to speak with.If only there were a few more companies like this.

Very impressed with the service from Velux and their fitter, Andy. Very tidy doing the work, friendly and on time. Thanks, Richard

Velux – very helpful at outset, provided quotes and advice quickly and professionally. Once order placed there were long delays to install, mainly due to volume of business which staff apologised for. My first contact with Velux was early September 2023 and installer was instructed early December 2023.Roberts Roofing – excellent, kept me informed , quick and tidy on the day of install.

They were such admirable fitters: quiet, efficient and clean.

Everything fine

Contractor was very knowledgable and their work was clean, tidy and done quickly. Very pleased with the job.

Already given feedback to Velux

Very responsive. Punctual and provided timely information. Definitely would recommend or use again.

The contractor was excellent, the work of a high standard

Very knowledgeable. Cleaned up completely after work done. Turned up on time and kept in contact with information about installation. I would recommend to anyone.Very happy with the service.

Very friendly, explained everything, carried out the work very effectively.Clean and tidy and respected our property. Would definitely recommend.

Excellent installation. Contractor contacted us in advance to arrange suitable dates, and then kept informed prior to actual installation. Work was carried out in a really good manner with the areas always left clean and tidy at the end of each day. Explanation of works was completed prior to work starting.

Very prompt. Installer arrived exactly when they said they would. Very good communications over weather delays.

Professional, tidy and simply got on with the work efficiently and quietly, causing us minimum disruption. Cleared up after themselves on both days leaving the house clean and tidy. The finish is to a very high standard, inside and out; we are delighted.

Very helpful, explained process clearly and work was carried out quickly and efficiently. Room was left clean and tidy once work was finished and most importantly my new window doesn’t leak. Excellent service!

The two young men who came were nice and polite, clean and knowledgeable.

Exemplary service throughout.

A very efficient installation by a very pleasant helpful team

Very helpful and professional.Bill for internal scaffolding arrived after other bills – no problem but was unexpected/

Roberts Roofing were superb throughout the process, responding as quickly as they were able to fix a leaking window. The quality of the work was excellent in all respects.

Efficient, prompt,

Velux’s service as a supplier has been good, but so too has that of the installer. It is hard to see how the replacement of the existing Velux window in the roof could have been improved. The installation carried out by Forest Park Roofing (FPR) has been excellent. In addition to the replacement of the window, FPR checked for roof damage in the surrounding area and made good any defects as part of the work. They were very efficient, tidy and punctual. I would wish to report this to Velux. FPR is an excellent choice as a local installer. Installer details FYI:Iain Bowers, Forest Park Roofing

Very efficient and friendly professional service.

Really nice, tidied up, cannot fault the service

Very professional, pleasant, and did a high quality finish.

Inspection visit – arrived on time, positive attitude, answered questions, looked at paperwork.Contacted to arrange installation date.Installers – arrived on time, friendly and polite, worked efficiently, they were a good team. Answered questions. Cleared up. Gave information on follow up.I would use this contractor again and am considering doing so.

The contractor was knowledgeable, skillful, efficient and carried out the work to a very high standard. The whole experience was extremely good.

Excellent pair of guys, very pleased, would recommend them

Comms from the contractor was great in terms of checking availability the work all the way through to updating on ETA on the day.Work was done efficiently and to great standard and all waste (old Velux window), packaging etc taken away. It was though you couldn’t tell that they had removed the old window and installed a new one, very little touch up required to the surround of the window. Very impressed.

Quick installation; cleaned up work area thoroughly on completion; friendly

The installation went smoothly and the installer was fantastic friendly, efficient and professional

Please pass on our thanks to Michael and Josh – they were absolutely fabulous! Their work ethic was outstanding. All concerns were addressed – thank you so much!

Polite, friendly and excellent quick workmanship. A pleasure to have in the house.

punctual and professional

I wouldn�t recommend Velux but the fitters who were contracted to the contractor were brilliant. Very friendly and tidy. Kept in touch with us throughout the process. Velux themselves took weeks to reply to emails then messed our order up meaning that the fitters had to return to us once the correct materials had been delivered.

Very professional and helpful. Cleaned up on completion. Excellent

outstanding service

Good communication when product would be fitted and when replacement blind would arrive

Excellent product manufacture, delivery and install with very noticeable reductionof heat losses in our snug kitchen. Thank you.

Work completed In good time and all mess cleared up and removed. Very satisfied with end result.

Very professional service

A very professional team from office staff to the fitters who attended. Would thoroughly recommend.

Very pleased .with my window replacement. Service was excellent by the sales representative and the installer was clean and tidy when working. Would definitely recommend to anyone looking for a Velux window.

Turned up on time. Got the job done quickly and without any fuss.

standard of work was very good. two very polite lads.

Knowledgeable, conscientious and helpful

Super friendly, efficient and tidy team of two. Really pleased with the work completed

They said they were very busy , and that was the reason given for taking a long time for an installation date.

The roof tiles around the installation are no longer completely flat which, I was informed by the installers, is due to the nature of the new window surrounds. I was not prepared for this change in the roof appearance.

Clear and timely communication skills. Excellent installation qualities.

Very impressed. Andrew arrived as planned and completed the replacement of our Velux windows as per timescale. He talked us through how he intended to carry out the work, removed all the old frames, rubbish etc and left everything clean and tidy. Would highly recommend for any Velux work.

Yes. Excellent job. Minimal fuss at the house. We hardly knew the installers were working. Highly recommended.

Friendly, approachable and extremely efficient! They inspired trust.

Really good tidy and polite workers.

We would certainly recommend the installation team, Mason and the other guy whose name I can’t remember I’m afraid, who were very polite, friendly, efficient and tidy. However, the two plasterers the following day were not completely satisfactory. They did not clear things up particularly well, leaving a splash of plaster on our wardrobe, and also leaving the plastering not properly finished off. It will have to be rubbed down and filled again in places before any redecoration can be carried out. This was disappointing as we understood that the plastering, for which we paid the extra

Delay in customer service responding to emails

Turned up exactly on time, carried out the install with care and attention to detail, finished in good time. Can’t fault their service.

All worked as advertised Good to know there is a 10 year guarantee

I am extremely happy with the service I received from Velfit They came to check initially which window I had, Office staff very efficient and Installation team were pleasant, respectful and did a fantastic job. Overall a very good company to deal with.

Good communication. Neat tidy work

Installers who came were excellent. Friendly, helpful, tidy and efficient. Initial contact with sales advisor was also great. He was helpful, knowledgeable and friendly.

Contractors no fuss no mess

They arrived on time and were polite and efficient.

Fantastic installation and overall experience. Thanks so much to Ross and team.

Excellent job.

An excellent service in every respect, especially the installation which was done to a very high standard with all dust and debris removed on completion. I’m very pleased with the service provided and happy to recommend it to others.

Excellent service from beginning to end!

We are really pleased with the result

Service and workmanship was of a very high standard with no damage at all to existing decoration and slate roof. Only let down by installer forgetting to bring a tower at first visit (returned the next day). Would definitely recommend Velux and our installer.

Excellent service and excellent fitters.Fitted earlier than expected.No mess.

polite and efficient.

Really good to deal with, great communications and very helpful

The only small comment was that they kept leaving the front door wide open, which isn’t ideal with the dog in the house!

Polite, prompt replies, good communication. No touching up needed afterwards.

From initial engagement with Velux, to the contractor removing the final dust sheet and cleaning the bath (window fitted in the bathroom) I can honestly say the customer experience was faultless.The contracxtor was everything you would hope for – professional, personable, explained what would happen and checked we were happy with the installation. We are absolutely delighted !

They arrived on time and replaced the two windows causing minimum internal decorative damage. In addition, I appreciated the work they did in realigning the exterior roof tile run. I was very satisfied with standard of their work – very professional. Can certainly recommend them!

Left one impact mark on a wall when carrying out the work, but other than that, the workmanship was good.Some inconvenience around scheduling of work due to delay in parts arriving. Resulting in unnecessary childcare.

Really friendly, tidy and professional. Got on with the job and finished early.

Excellent service would highly recommend

he was on time very efficient knew what he was doing completed the installationof the replacement Velux window in 3 hours i was very imprest

Very happy with the service

Professional polite and tidy installation would recommend this contractor on all fronts

Excellent professional service. Really pleased with the window.

Outstanding service. Prompt, efficient, tidy installation. When we were too stupid to operate the window, the installer came back – on a Sunday – to very patiently show us yet again. It was entirely our fault, we weren�t used to a skylight that actually closes properly!

Very happy with the support I received in replacing a VELUX product installed in the 1990s. I wasn’t sure if the exact type of window was still available but was helped from my first enquiry right up to the actual installation. Highly recommended.

Very efficient from start to finish

They did a good job

Phil and Jamie are an excellent team and were willing and able to answer any questions during the installation ,the property was left clean and tidy after the work was completed .

6 Velux windows replaced.Work undertaken on the days agreed. Contractors polite and helpful and kept us briefed throughout the job.All materials and equipment kept tidy and cleared away at the end of each day.Work finished to a high standard.We highly recommend and would definitely use them again.

Excellent contractors. Very knowledgeable and efficient. Made extra recommendations over and above the installation.

Cannot fault Andrews team. Their professionalism was outstanding. The whole process was smooth. The installation was performed in around 2 hours. Very impressed and I wouldn�t hesitate to recommend them.

Friendly, efficient both correspondence and building work.

Very reliable, friendly and explained how the product worked. I have no hesitation in recommendation

I wish all contractors performed as well as this one did. They arrived on time, completed the job quicker than estimated and cleared everything away when they finished.

The contractor was very poor responding to our emails to arrange a date for fitting, but he did a neat and tidy job when he finally arrived.

The workmen were very professional and work well. I would have no problem recommending them to any of my friends or family.

The contractor did an excellent job. He completed it in the time he said he would and with the minimum of mess and disruption. Highly recommended.

very efficient and left site very tidy

Peter kept in touch throughout and was able to accommodate fitment of the window to a tight timeframe due to my bathroom being revamped. Unfortunately, the van broke down on the way but Peter ensured that I was not let down and sent another guy to assist. Fitters were friendly, helpful and very efficient; even replacing a couple of broken roof tiles whilst fitting the window in the roof. Fitters showed me how to work the window and left the room tidy. I would recommend this company to others. 10/10!

Excellent service.

He was very professional, approachable so answered all questions, was well mannered, and provided good dust sheet protection so left the site in a clean condition, with window installation looking perfect..

Brilliant from start to finish

Great service and good job, thanks.

Andy and Josh were a great team. Andy took real care with his work. Talking to him you could tell he took pride in doing a great job which was very reassuring. A real craftsman!The window installation was excellent. Tidy, smart and all tiles re-installed to last. I�m a very happy customer and can thoroughly recommend Andy and Josh to anyone else who wants a Velux Window installed.

Very efficient,,polite,clean and tidy, and setting up dates etc very efficient.

Highly professional with a high quality of workmanship.

Good communication, polite, took time to explain options and how to operate as well as explain the works.

The guys that did the work were really polite, helpful and tidy.

Velux was fine but the designated installer kept stalling and cancelling. It look over 6 months to get our windows installed.

Very pleased with all aspects

Very professional.

Very good. Efficiency was impeccable!

We found them to be very helpful and friendly workers, and exceptionally neat and tidy. They showed me pictures of the roofwork from outside, and explained clearly how to use the automatic window remote. We would happily them and use them again if needed.

Punctual, very tidy and polite and would try and help in any way. Workmanship is excellent, would recommend AKA to anyone

Very friendly, good communication (from the installer).Communication from Velux could have been better

No

No

Very pleased with the whole process.

Extremely pleased with the whole process.

He fitted us in at very short notice over the weekend to meet our tight timescale. We would use him again for any similar work.

Really pleased with the standard of workmanship, communication and neatness throughout

Andy had some distance to get to us, but still arrived early to carry out the installation, which was not easy – big window, confined space, in our lounge roof.He was very friendly and professional, explaining everything as he went along – and was extremely tidy (covering all the carpets), careful and methodical throughout. Once installed, Andy took the time to show us how the window and blinds (internal and external) fitted and worked, answered all our questions, then meticulously cleared everything up (taking all the rubbish away).We are over the moon with both the quality of the products

Everything looks great, the contractor was very knowledgeable, tidy and friendly.

I found the whole process, from the initial phone call to Velux to the completion of the work very easy. Everything was done in a very professional manner and the finished job looks wonderful.

The installers were very helpful, friendly and knowledgeable.Tidy, expert installation carried out.

After a mistake of the glass type this was put right.only concern is that If I hadn’t do e some detective work we would be paying for a less quality pane at the higher cost.

Friendly and professional. Clean and tidy working practice

Customer service were excellent and helped through the entire process. The contractor arrived on time, and on the date specified. He carried out the work to a high standard and left everywhere clean and tidy. I expect the product to be of a high standard as it was produced by Velux.

Very clean and tidy it was as if they hadn’t been there but I had a brand new window

Quick and efficient. Left the area clean and tidy.

Extremely efficient, quick and tidy

Very good.

Outstanding would recommend to anyone

very professional

both workmen were polite and courteous and professional they did a great job and left the work area spotless.

The contractors were nice and polite, explained the work to be done and timing. They made sure the rooms and stairs up to it protected from any dust, ensured the installation is done with minimum damage to the surrounding area, checked the window operating after the installation, cleaned everything perfectly after. Thank you for a great job

Arrived on time completed the installation in a timely and professional manner cleaned up after completion and removed the waste from premises. Talked me through the operation of the installation before leaving.

Polite & courteous, worked steadily, very tidy.

Made me aware of an issue regarding the roof to my dormer.

The contractor w ad extremely polite The prep work before starting the work was really good to see ensuring all the components were there and were correct Putting down clean dust sheets through the house and taking extreme care in the bedroom we�re the work was being carried out Attention to detail was brilliant to see and the area was spotless clean afterwards Would highly recommend these guys

The two man team were exceptional, as I’ve shown above. Their cheerfulness, politeness and professionalism were an example to all. I’m not qualified to judge the quality of their workmanship as most of the detail is now obscured by the roof tiles, but have no reason to expect that it’s not of the highest standard. At least it’s kept the rain out, after several months of leaks from the old installation!

The contractor turned up earlier than expected and got stuck in. Everywhere was spotless when they left.

Very friendly service and quick and efficient , tidy contractor

Adrian and his team were very reliable, trustworthy, quick, tidy and professional.

All went according to plan!

Very polite tidy and a good craftsman

The installer should have contacted me direct & sent photos of the completed job as I am the Owner with Tenants in the property.

Excellent service all round

Have used this contractor before, who again was top notch on our latest job. Very pleased with the product and installation despite weather delays.

Very pleased with the whole service provided by Velux and installation by Velfit. Will be recommending to others with no hesitation.

would recommend

First class

The service was friendly efficient and prompt.

very professional

A friendly and informative team who carried out the work to an excellent standard.

Very pleased with the workmanship carried out, Mark was a very polite and pleasant guy. Did a first class job.

Fab Guys, clean quick and extremely polite a pleasure to have working in the house.

Andrew Spencer and his assistant provided an excellent service and exemplary quality of workmanship. He clearly takes Pride in his work and the results cannot be faulted. A quietly unassuming individual who works to the Highest standards in a very efficient manner. They were a pleasure to have in our home and I offer them my unreserved Highest recommendation!

Very pleased with Velux. Their replacement service was very easy to deal with and they take care of all aspects of the job. Also very pleased with the fitter, who has done a good job and made sure that the house was left clean and tidy.

Please remember to tidy up ALL mess after completion. That includes external debris.

As an engineer myself I am rather baffled by how the installation team completed the replacement without any evidence to the surrounding walls that any change had occurred. Amazing work!

The weather made for a somewhat delayed start but this was not the contractor’s fault and as far as I am able to judge he made a good job of installing the window. He was friendly and pleasant, clearly experienced in doing this kind of work and happy to answer any questions which I put. With the help of the young man who assisted him the area was carefully tidied before they left.The new window was a well matched replacement for the one that had failed. I am trying to get used to the white finish (which I chose) as compared to the more homely ‘pine’ which was there previously.

The guys who installed my velux windows are the best I have ever seen . Total Professionals.

Very experienced and knowledgeable. He went to great lengths to correct the size of the tiles next to the Velux window. The previous installation had gutters next to the old widow which were too narrow to allow drainage and clearance of debris e.g. moss and fallen leaves. I was most impressed.

On time, quick, neat and tidy. What more could I want? Love the new window.

NECS Building Group Exceptionally high standard of Workmanship and customer relations

He was completely profession very good at what he does.

Very pleasant

I can highly recommend Sussex Roof Windows who installed the window

Very punctual, friendly and work to a high standard.

Excellent work, great service.

Great job. Left everything very clean and tidy.

All good thanks

Very pleasant, professional, neat and tidy. All 3 replacement windows installed in a day – Thank you

Josh our fitter was absolutely fantastic 10/10 both for the job done and also for being so helpful.

Very professional.Polite. Hardworking.A pleasure to have work completed in our home.

On time, clean, tidy and good communication. Very happy with the work!

I felt that it would have been useful if they had come and looked at the job before quoting for the work as I was asked on the phone how high up the windows were, and asked to send photos.I was also charged for a mini scaffolding tower but this was not used on the day of installation. The installer informed me that he was sending two workmen to fit the window and only one had been quoted for. I did query this with Velux but as I had been informed there was nothing I could do retrospectively.

They were excellent – professional and friendly

Kept me informed throughout the process. The installers did an excellent job.

Excellent service

Arrived promptly, placed protective sheets throughout (2 floors) and cleaned up after themselves.Really pleased with the work and the team.

Pleasant, polite and thoroughly professional.Excellent installation and very pleased with the results

Not really – perfect in every way with the very minor exception of leaving the tile cutting dust on my driveway

Quick, efficient, tidy. Couldn’t ask for anything more!

Jason amd his team were great and did a fantastic job, would highly recommend.

Excellent in every respect

Great service from the start advised on what the best product I needed. Kept up to date throughout. Great team who fitted the window with no issues. Will use again.

Perfect service, friendly, efficient and cleaned up afterwards! Would highly recommend.

really helpful

We only received a phone call the evening before installation was proposed, but once started Steve and Mike? worked very hard, very quietly and very efficiently from 9.30 straight through to 5pm+. They also ate a whole packet of chocolate biscuits – completely and utterly well deserved.

Contractor had a 90 minute journey to do this work. Varying weather conditions within those 90 minutes made for at least 2 wasted journeys. Assume there is a shortage of. Fitters locally.Undeterred by being unable to get frame to top of the house from inside, an ingenious pulley system was set up to haul frame up from outside – perhaps a site survey might have avoided this.

Very prompt (early in fact) and efficient

Worked quickly ,cleaned everything, including hoovering the carpetsPolite and friendly.Well done.

Excellent service.A text the day before to confirm would be useful.

Really friendly and helpful

Fantastic service, always on time and working hard – I will always recommend this team of builders to anyone – superb!

Very neat clean and tidy installation.No making good required after installation

All good thank you

After finding that the installed motor for the replacement window was malfunctioning, the installers did their best to get a replacement part and install it as soon as they could. Unfortunately the scaffolding had to stay up longer than we envisaged-but luckily we were away. It would obviously have been better if the motor had worked first time or they had been equipped with a backup motor at installation. But they did well to complete it.

Excellent in all aspects.

All good

Efficient. Good people. Clean workers. Left the place spotless.

Excellent work, carried out quickly and efficiently, even hoovered up for me.

Did what they said they would do. Polite, clean and tidy with their work

All great

Unfortunately, we need the contractor to come back and repair the sealant at the side. It was our fault in that we touched it while it was still drying but perhaps they should have told us it would still be soft some hours after they finished.

Was all great, only thing was that we didn�t get advance confirmation of what time they would be coming

Very professional and considerate service provided by the contractor. Would definitely recommend them.

Very helpful, polite, and knowledgeable.

Polite and professional. Wasted no time in getting the installation completed with no fuss.

Very pleased

Arrived on time, great team of lads. No problems. John

The whole service from start to finish was truly excellent and I have nothing but praise for everyone concerned. I will have no hesitation in recommending Velux to all & sundry!!

Excellent job

Impressed, replacement of 2 roof windows was quick and efficient, clearly very experienced workmen who knew exactly what to do and how to do it. All left clean and tidy and all rubbish and old windows removed from site. Well done, thank you.

Good contact throughout the process and installer double checked the order against my requirements before the order was placed.

For once, work on our property, everything went to plan. The installer was polite, extremely professional and the whole job was done to the highest standard.

Very polite and professional. Minimal disruption and always cleared up and tidied at the end of each day.

Very happy with every aspect of the installation.

we were very impressed by the 2 fitters. They were professional, knowledgeable, approachable, efficient , and left the workspace spotless.. They are an asset to the company.

Friendly, quick and tidy

A pleasure to deal with – if only more building contractors were like this. A minor installation issue was swiftly rectified. Very professional.

Very polite.

Friendly, arrived promptly, trimmed tiles to correct width as original installation was incorrect, cleaned everything up afterwards and moved furniture back into place for me. Excellent contractor.

I was extremely impressed with the installer and all the work that he carried out.He was very helpful in additional advice on options for the roof in which the Velux window was installed.

very good

Very quick and smooth installation. Very pleased with the finished result.

I was contacted by email and the contractors/fitters turned up on the day and time agreed (which is rare these days?) They removed the old units in a safe manner (which means them i can use the old one as cloches). Installed the new unit professionally with no damage to the surrounding plaster work. I was advised to paint as the chaulking will yellow over time. But other than that, my wife and myself were impressed with the professionalism and speed of the new installation. Since installation, we have had very heavy rain and there doesnt appear to have any problem.

A friendly team of three installed our windows. They worked quickly and cleaned up afterwards.

Really good & Reliable and on time very satisfied thank you very much

The lack of the ability to disable the rain sensor is the reason for the low suitability score

Well mannered friendly and very professional

The contractors were very friendly and helpful. They also helped me to re-programme my existing velux windows.

Great contractor. From the initial contact, great communication keeping me fully informed with process, all questions were answered.On the day installation, the team arrived at the agreed time and cracked on with the work in a professional and polite manner. Again all questions were answered. Provided detailed advise on blinds for the windows and options on operating the blinds.I would high recommend the contractor.

I would like to comment that the property in question is rented out and I have not been able to see the work done due to unavailability of the tenant. My comments are therefore based on the interaction I have had with the 2 companies over the phone and email, and my total trust in a reputable and long established company such as Velux.

work carried out was satisfactory but cleanliness was very poor.

Zach and his colleague arrived promptly worked very hard and very professional and polite.They did an excellent job and the bedroom was cleaned afterwards to a high standard !Really pleased with my new Velux windows and would highly recommend the contractors.

In regards to workmanship standards, I am only able to score based on a visual inspection from the inside of the building. I am not a qualified installer and as such cannot confirm further than this. I trust the work has been carried out by a competent installer chosen by Velux.

The Velux and Skylight Team were great in particular Robin (Velux team) and Lucy Roberts (Skylight team) they are great professionals and the work done was of the highest quality! Again many thanks for the professionalism from beginning of the process to the end!! > Sales to Post Sales implementation…

Both Matt and Anthony were on time, very professional and efficient, and carried out a first class replacement of two Velux windows. They left no mess, having tidied up behind themselves and were a credit to their employers, AKA Building Services. I would not hesitate in recommending this company to others.

Pleasant, hardworking and worked quickly. Confident in their installation.

Nil

Arrived on time, worked tidily and professionally. A very good job completed. Nice blokes!

The rod adaptor for the interior velux blind was missing so had to be fitted later.

Quick and tidy.

Very happy.

Professional throughout

The work was done really well, the contractor cleared up & took all the rubbish away with him.I couldn�t fault the work .

Excellent service

They arrived on time explained clearly what they would do and tidied up on completion.

Excellent, very clean and efficient.

Neglected to inform us of either the need for additional parts (due to an incorrect installation of the window being replaced), or that the job taking longer than estimated would incur additional cost. The fitters just did the work. The work done was to a good standard, so no problems there.Consequently it has been agreed with Velux that we’ll pay for parts but not the additional labour. Nowhere had it been stated that the job quote was based upon time.

Excellent job done

The perfect transaction from start to finish, a pleasure to do business with such a professional company & team!

Excellent courtesy in addition to excellent work carried out speedily and tidily.

An excellent job and product. The guys worked well and kept the place tidy. They even went out of their way and replaced a broken roof tile for us. Which was fantastic. We cannot rate them high enough. Would certainly recommend them to others.

Don’t make customers answer a damn stupid questionnaire before getting the certificate

It wasn’t my home it was my mothers

The fitters did a great job, very happy with the new Velux.

very punctual, laid dust sheets down and cleaned up afterwards.

Brilliant

Velux was excellent to deal with and the company acting as installers for them, Forest Park Roofing, were brilliant. Clean, tidy and efficient. Thoroughly recommended on both fronts.

Peter, the boss, couldn’t have been more helpful and I would recommend him.The guys who came to do the installation were nice enough and did a good enough job but were very scruffy, smelly (BO), and left some grubby marks on things that they touched (furniture and carpet)

He was fantastic. His communication was great. He did a brilliant job of installing, it looks perfect, and he even cleaned up the mildew left on the shaft by the old window which was above and beyond. I would definitely use him again for any future velux/roofing needs.

Great Service

A neat and tidy installation with the minimum of fuss. It was installed and cleared away in four hours which is testament to the installer’s ability. Very good job and high standard of workmanship.

All the team were amazing. Really friendly talked through the job with us as they were going. They were also really tidy which was lovely. Can�t thank them enough for coming out and doing such a great job. Would absolutely recommend this company.

Great communication very polite resolved an issue quickly.

really good clean work, tidy and helpful.

Fitters were brilliant. Left us the way they found us. Could not ask for more.

Kept me upto date via email and stuck to times given. Explained how best to maintain the windows and how to use them.

Very happy with the contractor – Skylight Services. Very professional, efficient, courteous, clean and tidy.

Great service from the first contact to the fitters who installed. Very very pleased with the windows and blinds. Thank you

Alan & Sam were a delight to have in our home. There work was considered with minimal dirt and disruption. The impact on decor was also minimal. They cleaned up well.

I was not present during fitting, but the workmen were punctual and very good at communicating arrival times etc. the window looks well fitted and they came back to add some additional springs when I pointed out the window did not stay open (probably because of roof pitch)

Good quality and knowledgeable.

The guys were friendly and personable, tidied up at the end of each day and went out of their way to cause as little disruption as possible.

I found them exemplary.

Great comms, friendly, clean and tidy.

I don’t appreciate being forced to do a report on a contractor before being issued with a Guarantee.

Great team. Obviously very experienced. We felt like we were in good hands!

On March 8 I got the window replaced, and although I wasn�t at home, my wife was greatly pleased with the work done. The team that came made an impecable job, they worked seem less for us, they left everything clean and tidy, they replaced a broken roof tile, my street was closed for roadworks and they brought the supplies manually�

no. Complaint dealt with by Velux.

Contractor was great and would recommend 100%

Everything rated 10/10

Great workmanship throughout and would highly recommend them.

The guys were brilliant, very tidy and completed the job in the timescale they told us. The quality of workmanship was top notch, thanks Andrew and Ian.

Professional, helpful and quality work

Friendly and at the same time very professional. I would recommend Andrew 100%. I feel he would always go that extra mile with any contract he undertook . One of the old school who takes pride in his work . Thank you .

Very professional and polite

Excellent, polite, clean, quick, efficient and accurate!

Highly recommend the installer and their whole team, office and field.

Excellent!

Really good service from the communication, arrived on time, worked very cleanly and made all efforts to ensure we were happy with the outcome. Great job completed

Excellent service throughout the whole process

Remote pricing did cause problems

The subcontractor who fitted the windows originally damaged two of three windows on installation and one was not installed straight, requiring one to be replaced and another repaired. Customer service and the technician sent to correct the faulty installation were excellent.

Was most pleased with the whole process from start to finish,both workmanship,attitude and safety,job very well done

very professional and excellent workmanship.explained the work required prior to commencing.would definitely be happy to have the team carryout work in the future.

I was impressed with the installers who used my vacuum cleaner to clear up any mess after installation and they did a good job of tidying. The workmanship of the installation looks good and finished well.

Very efficient and professional

Pleasant installers

Service far above expectations!

Courteous, kind & very neat & tidy. Good manners & explained everything to us thoroughly … would not hesitate in recommending this company to others

Very pleased with the product.

left valley gutter in a mess, the tiling work left a lot to be desired.have instructed a third party to correct

Based upon third party (Tenants) opinion of the manner in which the job was carried out the Contractor can be recommended. Because the installation is some 200 miles from my location I am unable to comment on the specific Ratings section. This should not be considered a negative response.

Easy to contact. Very efficient to get the job done and cleaned up. Nice work.

Excellent workmanshipVery helpfulTidied up after work had been completedArrived at premised when promised

Installers were very pleasant and the standard of work was high with minimal disruption/damage to the surrounding plaster/paintwork. Per my separate correspondence – unfortunately a wood finish wardrobe door was scratched when the old windows were removed. I think the contractors were unaware it had happened and we didn’t spot it until they had left. This was dealt with promptly by Velux staff

Both Velux and AR Windows did a great job, really efficient, great product and the workmen were super friendly and tidy.

We’re very pleased with the quality of the work done and the professionalism of the contractors. The job was probably not as straight forward as might normally be expected owing to the condition of the old installation but they took the time to make the roofing sound so that the new Velux could be installed correctly. They did a great job on the final finishes to the surrounding plasterboard so the job was completed to a high quality. They were careful to protect the interior of the house whilst working and left the place clean and tidy after finishing up. Great job!

Got the work done quietly and efficiently and were polite and helpful.

The contractor was excellent. I�m just having a few problems closing the middle window, which needs addressing. Otherwise an excellent service all round.

Was very impressed with the work and professionalism that the contractor Jason provided. Would highly recommend him. Regards Rod&Pam Eaton.

He used his initiative and made the installation at 1 Old Rectory Gardems, Tump Lane, Much Birch, Hereford. 1 Tump Lane is a house half a mile away!

Excellent sub-contractor used by Velux -Surrey Roofing Service

Great Service, highly recommended

Excellent work conducted smoothly and painlessly and very professionally. Have no hesitation in recommending them to anyone with work required in this area.

The workman were brilliant but there admin staff leave a lot to be desired

Very pleased indeed – friendly, polite, professional.

The installers were very considerate and professional in their work. Thoroughly recommended

The whole process from start to finish was smooth and carried out with professionalism and always kept informed of the status of the contract

Excellent and extremely friendly service and an excellent installation

The contractor made lovely job. They worked very tidally and left the property as they found it. I would thoroughly recommend them.

They cancelled my appointment several times for supply reasons which was inconvenient although they did a good job when they did the installation.

none

Very good service

Very professional job, got on with the job and made a suggestion regarding the fly screens to ensure they fitted perfectly; very pleased with the end result.

Very efficient, polite and friendly, the roof windows were fitted in no time at all, to a professional standard, the old windows were removed from site and the work area was cleaned and left tidy.

The team that fitted our windows where very good…Highly recommended..

Excellent, friendly and conscientious.

Wonderful and friendly team. Very efficient and professional. Highly recommend them! Thank you.

Excellent efficient contractor, pleasant and polite

Everything has been accomplished impeccably. Thank you.

Friendly, polite, informative! Great service!

Professional and efficient.

Our Replacement Scheme Contractor, Mark Philbeam was excellent in all respects, including communication, installation and clean up. There was surprisingly very little dust and dirt given that our windows were around 20 years old. Mark worked quickly but was methodical and thorough in all aspects of his work.Using approved contractors for Velux windows is essential and the Velux controlled Replacement Scheme is highly recommended as they buy in to all aspects of the work. and guarantee fair pricing and high standards.

Very clean and tidy work, friendly service and advice.

Installers were very good across all visits. Helpful and friendly. Let down by two damaged products on delivery, but resolved in a satisfactory way.

Very polite and tidy, even hovered down my stairs.

The contractor was evidently not used to dealing with Norfolk clay pantiles and older irregular buildings and this has meant that although the window functions correctly and is watertight it does not sit well in relation to the tiles. Fitting the �skirt� on Velux flashing satisfactorily over Norfolk pantiles with their high profile is a challenge which in this case has not been met and perhaps Velux could improve the design

We were very impressed with their work in every way. From the first contact to completion, were satisfied in every way

Some difficulty making initial contact and arranging a site visit for a quotation.Windows were replaced fine on the day but interior finishing was not completed fully, which only came to light on the day of installation, so I’ve had to find another contractor and pay extra for that.

We had many visits who all asked the same questions and recorded them on the same tablet , each time we are told that you would box in the gas pipe in the kitchen (new addition ) and that it was not their area that dealt with this but the promised (each time) they would contact the right person to arrange this, nothing happened.

Professional company and courteous team . Great workmanship, efficiently undertaken with no mess and more importantly no making good required internally

Worked on Sunday to get the job done as was delayed by bad weather.

Very professional installation team, who got on with their work. Complied with Covid regulations and tidied up at the end of the day.

First class job in all aspects very polite and kept me fully informed at all stages first class workmanship could not fault them in any way will definatley use them on any further projects

Good communication with velum and contractor. All went to plan with no issues

The fitters were excellent. The new Velux looks great. Ordering the Velux on the website was also excellent, customer service lady Sarah-Jane, vey helpful. Thanks

Great work replacing our 30+ year old Velux windows, delivered by a friendly team.

N/A

Excellent work

Very pleased with complete service from placing order to final installation. The two lads who completed the installation did a first rate job.

Very polite, however we would have like to have had a better demonstration of the windows once installed as we had to contact Velux with a query about how to close the windows.

Very professional, efficient and friendly

Polite, clean and tidy. Gir the job done in one day.

Generally good workmanship but floor covering protection limited and caulk around two windows done without dusting area or cleaning hands first so the finish was rough and difficult to correct. Fitter was told and finishing of the rest was fine.

Very good, although opening and closing can be difficult.

The fitters were friendly and efficient. I was kept informed of their progress through the fitting process which did not go as smoothly as expected due to this being an old property with ‘character’!! My only negative comments would be that they needed to put down better protective dust sheets as we were left with a heck of a lot of dust and debris to clear up. Also, I think when they vacuumed with their Henry they did not have any attachment on the metal hose end as the white gloss finished surfaces all had long swirling scratches on them which was disappointing to discover. Given that the job of fitting the new window turned into a messy nightmare requiring a ceiling replaster I did not raise this as an issue with the contractor.

They were very professional and completed the work efficiently. We were super happy with the installation and how they conducted themselves

Excellent service all round!

Excellent service. Very tidy and respectful of the property. I�d definitely recommend to anyone.

We found the contractor to be extremely likeable, friendly and knowledgeable. The work was completed to a high standard and disruption was kept to a minimum. I would definitely recommend this installer to anyone considering replacement windows. I cannot fault him at all.

Extremly helpfull and knowledgable of product. Arrived punctually and carried out all works professionaly. Went beyond the requiredcome problems. Very satisfied.