Mackenzie And Moncur Limited

Not the cleanest or considerate contractors.
Finishing left a lot to be desired. I Had a lot of cleaning to do afterwards. Some remedial work carried out. Given the exceedingly high cost, high standards were expected.

The two man fitting crew, were very professional, Tidy and very considerate.Thank You!

Good communication, quality products, professional & friendly fitting team, great service.

T OTALITY EXCELLENT WORKMANSHIP. THANKYOU.

Love the windows, could see the difference immediately for condensation. Workmanship from the fitters was first class. Have to mention them Vaughan and Corey. Thankyou

Did a great job

Fantastic job by those lads. Even left some additional trim for when my bathroom is re-tiled. Class. Would have no hesitation in reccomending them to any other customers.

very pleased with the windows and the tradesmen that fitted them.

Delighted with product,workmanship,and the daily contact to ensue all is well.I cannot fault the whole procedure from beginning to end.

very reliable arrived on time polite and very clean no problems as of when writing these commentsvery pleased with the workmanship and quality of the product.

Workmen top class will use again

Transport problems. Work started 2.1/2 hours later than scheduled. Work completed next day. Good teamwork. Pleased with the work done

Extremely poor customer service and bad workmanship. Work done with a lot of defects and no interest to fix it in short time. Overall time to have windows fitted properly took one year.

Great service, very good communication throughout. The guys who came out to do the install where great. They left the house clean and tidy.It was also nice to have a follow up call to check we were happy with everything.

Incorrect spelling of address and date ofd birth!Mr.”Sam” says he will rectify.

Great job and took away all the own stuff.

There were slight problems but when discussing these with the company they just went on the defensive. Like not turning up on dates promised and repeatedly requesting payment in full despite the job not being completed or to satifaction. It was apparent there was a serious lack of communication.

Fitting dates 7th 8th 9th feb 2022�Wrong front door fitted,9th feb, correct front door fitted 11 weeks later on 25th April, appointment scheduled for Thursday 14th April to change front door but after staying in all day the company decided not to show up or telephone to say appointment was cancelled.

No

Communication skills regarding ring backs, definitely needs addressing, Truthful reasons for delays, not excuses, preferential to customers,This is in respect of the second part of installation, Cannot fault the installers on their workmanship, of windows, they are a credit to the company

I’m just waiting for him to come back and finish kitchen window trim and shelf

Excellent job. The Team were very good, cleaning up as they went and left no mess.

We were very pleased with the standard of our new windows and door, all mess cleaned up and all rubbish taken away couldn’t fault the work completed.

Excellent work and product .. we are very happy with our new windows and doors and the service received from this company. Well done � 5 stars *****

The main problem experienced with this contractor was lack of communication from the management team regarding delays in supply and fit of some parts of the contract. A promised install period of 2 and a half days actually took circa a month to complete.

Neat and tidy 3 days completed as arranged

YES with Reservations due to incorrect information supplied by company representative e.g.was told would be fitted in half a day but took approx. 9 hours over 2 dayswas told waiting time for job to start 3/4 weeks , actually took 8 weeks.

Were on time cleanedUp when job was finished very pleased with the work they did would definitely recommend them to family and friends for there excellent work and pleasant friendly manner