CARLISLE WINDOW SYSTEMS LIMITED

very satisfied with work and service

Excellent standard of work. Faultless.

Excellent job! Tenants said fitters were very good.

Have used company before and would do again.

Very pleased with the results. We have already noticed a difference in warmth and decrease in traffic noise and extra light in the hallway from the new front door

Recommended and would use again

Very friendly, hard working and tidy

There was an issue with 13 glazing units being damaged. Initial installation was September 2023. There has been a further 3 visits to rectify these problems and took till February 2024 to complete.

Poor communication.
Really long lead time.
Mess was left in the house

Friendly and caring staff

Really professional service from sales to installation. Pricing spot on too, would highly recommend

Happy with the work carried out. The fitting work is excellent. The small snags that needed attending to did take a while as the teams were so busy. That possibly reflects the quality of work making this company so much in demand.

Polite considerate workers.

Fitting team were excellent

Well worth the wait for job being done,would always go back for future work to be done.

Competent, friendly and efficient installers. No problems.

Efficient installation carried out in a professional manner

Glass needed replacing on several windows due to dirt & fingerprints between panes.
Windows initially left quite dirty so took few days to notice dirt between panes

None

HAVE USED CWS ON TWO OCCASIONS WITH NO PROBLEMS AT ALL EXCELLENT SERVICE

No surface protection used, wrong lock installed, window cracked during installation. To remedy these I had to arrange additional time off work to allow access.

The whole experience from start to finish was spot on . Would highly recommended

Not sure the lock is of the best quality

Outstanding workmanship, friendly and very accommodating with timings. Very clean and tidy with virtually no mess left.

I’m pleased with the overall quality of the service and product

good quality workmanship.Very hard working installers. Good contact between company and ourselves.

Delighted with my new composite door.
Shame about the lightweight knocker. Should be cast iron for a decent knock.

Carlisle Windows system team have been superb from start to finish.
They were extremely helpful, patient and supportive at our initial stages of planning the reconfiguration of our kitchen and how we might open up the gable end of the house to form new large glass doors.
Then when it came to do the work, the team were extremely efficient, clean, friendly and helpful in reassuring our anxieties about the project, including their subcontractor Dave Smith.
They also have their own plasterer who again was extremely tidy and clean and made a fantastic finishing job.
Work was completed in just 2 days and looks fantastic!!
I can't thank the team enough and strongly recommend their service

Very polite, friendly and professional installation.

Professional workmanship and friendly men. Everything left clean and tidy afterwards.

Great company, great products and great staff - well done Carlisle Window Systems Ltd. will be in touch soon for the next project - Thank you

Probably the best contractors, we have used.

None

After initial production problems at the factory, the delay in and misunderstanding on supply was quickly resolved to all party’s satisfaction. The delivery, and installation was on time and in a very organised manner.

Other than a long delay from ordering to installation everything was excelent.

The fitter broke 2 windows during installation, these were replaced after 3 week

Despite working with the challenges including Covid-19 and supply the work has been excellent.

Had some issues with the design having been drawn incorrectly that meant the panel for the gable end had to be reworked. This meant that the windows were delayed and there were some issues with flaws on the glass. On the whole this was rectified to our satisfaction. We were assured by the management that all teething issues would be dealt with and they were but the admin was slow in dealing with the final amount to pay.

Always pleasant to deal with and the work was carried out with minimal disruption.

very good and caring work.

We have had a lot of work completed with a few snagging points. They have been back to rectify and all has been fine since except the stiff door which is being sorted by the manufacturer.

The windows are just two normal upvc windows so not much to shout about. Issue for me is the very long wait for installation (about 11 months). Covid gets the blame but it’s a very long time to wait!

Both office staff and installers were very polite and helpful. They kept me informed and always did what they had said they would. The installers did a great job, worked efficiently and always cleared up really well. A small problem was rectified very quickly.

Work took place on the dates and at the times agreed.
Work generally carried out in a tidy manner.
Staff were helpful and courteous.

Some of the windows were rather stiff in operation initially, and required some attention to address this problem. One, in particular, needed a second remedial visit to resolve the severe stiffness after installation.

Good workers cleaned up and friendly good price

It took months between the order and the installation of just one window (essential as a fire escape window and therefore urgent) and I was on the point of order cancellation. No effort was made to keep me informed of what was happening. When the job started the glass was the wrong size another was a further two week delay while new glass was procured. No-one even apologised for the serious inconvenience. The actual installers were competent and friendly and the window was of good quality, but there is no understanding of customer service.

Only criticism is the length of time taken to complete the job. The order took over six months to get one new door.

Very good overall and respectful and tidy.

Excellent fitters, and surveyor, along with really helpful showroom staff. We appreciated there is a backlog of work so some delay was expected due to Covid.
Very happy with the final outcome and the especially made, tiny window, set deep in a 2 foot thick stone wall!
Thank you.

Very good service

We have used them several times