HOWARD YARNOLD (WINDOWS & DOORS) LTD

We were happy with the service provided by Steve Freeman. All the fitters were polite, punctual and worked in an efficient and tidy way.
However I have to share with you that the job as a whole was a disaster.
Six separate visits to complete a front door and rear bi fold door was unacceptable.
There was very little communication from your company about repeated errors with our order and you seemed disinterest in resolving our difficulties in a timely way.
Our order may not have been the biggest or giving you the most profit but it is a significant amount of money to us.
Unfortunately your customer service leaves a lot to be desired. The small amount of compensation (£109 off a bill of £6109 = 1.75%) is disappointing.

Whilst there was a delay in getting the arch supplied all the workmen who came to the house were polite, professional and did an excellent job.

The workmanship and everyone we dealt with was great. However we felt that there was some confusion at the ordering stage. We spoke to two or three colleagues and weren't confident that messages had been passed between them. We didn't recieve a customer copy of our modified (2nd) contract. However the installation of our new front door is fine.

I received detailed advice before i made my decision and installation was very quick and efficient!

No problems at all except that the estimated installation date given in advance was incorrect.

Would be useful to have confirmation of installation, eg time

Excellent service

We are very happy with the standard of workmanship, but there were a few customer service issues, for example, we signed the contract for the work on 25 August, and were told that the surveyor would contact us the following week, with a view to coming out for an inspection visit. He did not contact us, and I had to chase this up. He did not come out until almost a month later ( 21 September). I just felt that things could be tightened up a bit. The estimator should know what kind of time schedule the surveyor is working to.

We are very pleased with the help and service we have received from all staff at Howard Yarnold. The Patio doors that we have ordered and installed are already proving to be a big improvement on what we had previous.

We had two windows fitted down stairs by Dave and Steve ordered 4 more windows late June heard nothing back until i phoned them in August was told the fitters were on schools it would be the 25th September that would attend phone call Friday to say van had broken down so it would be October that they would come we had requested Dave and Steve but after waiting nearly 4 months we got Peter and Callum they were good fitters and helpful our experience is fitters are very good but customer services are none existent

Had my back door fitted by Steve earlier this year, so wanted my windows done to match. Dave and Steve installed my windows professionally and they look beautiful. They even went out of their way to help me with a couple of other things I was not able to do. Could not fault them. Would recommend to anyone who needs new windows.

Thank you very much for a job well done, and for being so helpful. The new windows are lovely and make such a difference to the rooms they are in.

I will be contacting again for new windows.

Very good company very good fitters great quality windows

The installers were all very professional, worked very hard on a very hot day, and cleaned and tidied up when they had finished. They were friendly, helpful and respectful . I am very happy with my new windows, just right for me. i feel much more secure in my property now.

Worked with my property management company diligently in order to meet their requirements for works to be completed.

happy with the work that was carried out after sales could be better.

Excellent service from start to finish,Everything explained along the way from the surveyor to the building work.Steve Freeman went above and beyond to get the exact windows we wanted and understood all our concerns of replacing the windows with the right product for a period building

The windows have been fitted well but I feel that the over process has been too complicated and took too long. I appreciate that building regs have to be complied with but there have been too many stages with too many questionnaires. Ultimately, I've wasted a lot of time to get two windows installed. The cost of this is also a lot higher than previous installations.
I felt pressured to get the windows fitted on a particular date based on other commitments that the company had. As a customer, I felt that other larger projects took priority and I could 'take or leave' the fitting date. The manufacturing of the windows was not communicated to me until they were ready to fit. Other building works needed to be completed in order to get the doors installed. This caused a lot of stress.

I did not meet them , its a rental property but the tennants said they were very good.

A good local firm. Communication with customers could be improved upon. Very good standard of workmanship.

Fabulous would recommend

Great job done, highly recommend them.

Happy with products and workmanship but aftercare to deal with a number of snagging issues fell well below par.

Very happy with products and workmanship but unfortunately the aftercare when dealing with snagging issues fell well below par.

Excellent job.

Responded immediately to a complaint about plastering.
No receipt received as yet for our full payment.

Excellent work, always on time, hardly any Mess and great quality

Excellent work, everything done as promised, nice people throughout and always on time!

A family business with an excellent reputation chosen by me using previous experience and recommendation.. No hard sell just useful advice inspiring confidence in the company, the product and the workforce, a rare thing these days.
All involved in the work were polite friendly and efficient.
Fitters were exceptional , taking great care every step of the way in the manner in which they treated property and their own product. Thanks

We were very satisfied with the service we received from Howard Arnold Windows company, from our initial consultation through to the installation of the windows.

They were very efficient. Arrived on time

All aspects of the work were carried out in a satisfactory manner however customer liaison after placing the order could be improved so that the onus was not placed on the customer to chase up manufacturing progress and installation date.

communication was not the best however we are happy with the installation

Excellent work and a first class finish. Brilliant guys who did such a excellent job, from quoting to installation the process was very painless.

Contractor handled the COVID situation well.