Kloeber UK Ltd

Kloeber are a very professional firm. The product and installation are of a very high quality.Our contact at Kloeber, Troy Poleon, was particularly helpful and a pleasure to deal with throughout.

One necessary item was the incorrect length in the initial delivery which meant the doors could not be fitted when originally planned. It proved difficult to reschedule. Had that not been the case, I am confident the contractor would have got straight 10s.

Our interaction with the team for the most part has been excellent. I would particularly highlight our recent correspondence with Connor Breakell (installations Manager), who followed up on some missing documentation in a swift and well communicated manner.

Product good. We are happy with the windows. On-site fitters did a good job considering the poor organisation and incorrect instructions from the office and incorrect manpower and resources for the first few days. The office fobbed this off with bullshit that didn’t match what the onsite staff said. Some components missing and one large pane cracked. Will be 2 months before that is replaced. Had to do lots of corrections to the initial order and felt like Kloeber were doing everything they could to shift responsibility to the client, even though they are the experts. Taking all the money up

Second time round using Kloeber……very happy with them!!

Good product, excellent fitters back office processes not so good.

All Kloeber’s staff were very efficient and polite, especially James Henderson, the salesman we dealt with.If we had one gripe, which is very minor, the team who fitted our doors were not sent out with the correct sealing gaskets and had to use spacers to keep the glass in place. They returned with the correct gaskets after three weeks. So for three weeks, we had to look out at unsightly black spacers. But that is minor. Overall, we are very pleased with the product and the service.