Urban Windows, Doors & Conservatories Limited

The problems all arose with the project managers , three in all who struggled to get the details of what we wanted correctly specified which eventually led to an aborted installation . then there was a delay in getting the additional parts . the installation was very good as was the tidy up. the final product is allso very good . Lisa on reception was also very helpful .

NA

We visited Urban’s showroom and were impressed and it helped us make a decision. We were happy with the quote and made the order on 27/02/25. Both doors were fitted on 14/04/25 and immediately we were aware of problems with the fitting. The front door frame was cracked by the fiitters and faults were covered by copious amounts of unsightly mastic. This frame had to be replaced. The back door required several visits before the door fitted the frame correctly.

We visited Urban’s showroom and were impressed and it helped us make a decision. We were happy with the quote and made the order on 27/02/25. The door was fitted on 14/04/25 and immediately we were aware of problems with the fitting. The most obvious problem was the frame was cracked by the installers and faults covered by copious amounts of mastic. The frame was replaced and fitted but had been made to the incorrect measurement so a third frame was fitted. It took at least 12 visits before all the remedial work was completed on 27/06/25.

Very good company but still need glazing bar leveling up

Very pleased with our new front door.

Excellent customer service – On the 2 occasions I have needed some help with our new door, Urban Doors have been very helpful and a member of staff has resolved our problem within the day (once on a late Saturday Afternoon).

I gave a score of 9 on workmanship because there are still some minor snagging works to be carried out on one door(1 out of 4) ie door not running smoothly in track and screw missing from one door lock .

Professional and reliable in all aspects of the job.Quality controlled processes applied on all work undertaken and minor issues addressed without any fuss and to the satisfaction of the customer.The whole process from ordering to completion has been handled in a professional and seamless manner.Thank you Urban Windows Doors and Conservatories Limited for your excellent service.

No

the installation was excellent the lads that installed the door was brilliant and very courteous and there was no mess when they had finished, I would highly recommend urban windows and doors. yours ms kerry.

Everything from start to finish was very good.

Professional, honest and showed respect for our home. Have ordered the replacement windows via UrbanWDC as they are a trusted company.

From the first contact with Urban they have been very friendly and polite knowledgeable about there products and regulations and give you time to make a decision with no pressure

Urban Doors and Windows were a pleasure to work with. Adrian spent a long time with us ensuring that the manufacture would be exactly as we wanted it, and the guys who did the fitting were efficient, friendly, considerate and worked very tidily.

Clean efficient service, neat work and done in a timely manner.

All the tradesmen who work for Urban Windows are extremely proficient, their attention to detail and finishing was impeccable as was their timekeeping. Despite extremely inclement weather whilst with us, their attention to detail was still evident. I have no hesitation in recommending this company. Their pride in their windows and their attention to detail is clear for all to see. One phrase sums up their ethics and products, “You’ve seen the rest. Now try the Best”.

Cannot fault them. All good. Would happily recommend them.

Found them very helpful especially Graham fitting the windows could not fault his workmanship along with Elliot in Sales with his patience and understanding we managed to get the perfect windows